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Reviews of Best Western Plus Heritage Inn Ontario Rancho Cucamonga

2.5 out of 5
Best Western Plus Heritage Inn Ontario Rancho Cucamonga
8179 Spruce Avenue, Rancho Cucamonga, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 591 out of 1000 reviews" "
Rating 8 - Good. 266 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David, Johnson City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with easy access to nearby shopping and restaurants. Friendly staff. Rooms could use an upgrade.
Stayed 5 nights in Apr 2024

10/10 Excellent

James

Liked: Amenities
Quiet
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Good hotel. Only problem was checking in. Arrived at 10 PM and there was a sign at the front desk that they would be back in 30 Minutes. It was only a 15 minute wait but at 10 PM you are tired and just want to get checked in and get to your room.
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Apr 2024
Response from Daniel Deleon on 28 Apr 2024
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manage

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great 😁
Stayed 3 nights in Mar 2024
Response from Daniel Deleon on 28 Apr 2024
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manage

10/10 Excellent

girish

.
Stayed 1 night in Mar 2024
Response from Daniel Deleon on 28 Apr 2024
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manage

10/10 Excellent

Arianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was an amazing place to stay at for my weekend especially love how the have a mini store in the lobby where you can get los of drinks snack and essentials. Rooms where amazing berry spacious a. In all I loved my spay here
Stayed 2 nights in Mar 2024
Response from Daniel Deleon on 28 Apr 2024
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manager

10/10 Excellent

Belinda

Stayed 2 nights in Mar 2024
Response from Daniel Deleon on 28 Apr 2024
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manage

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 2 nights in Mar 2024
Response from Daniel Deleon on 28 Apr 2024
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manager

10/10 Excellent

Patrick

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Daniel Deleon on 28 Apr 2024
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manager

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet property. Enjoyed our stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 2 nights in Feb 2024
Response from Daniel Deleon on 28 Apr 2024
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manager

8/10 Good

MOHAMED

Stayed 1 night in Mar 2024

10/10 Excellent

Estevan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weve stayed here before and looked forward to returning. It's always clean. The room is well appointed. The staff is pleasant and friendly.
Stayed 3 nights in Mar 2024
Response from Daniel Deleon on 28 Apr 2024
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manager

4/10 Poor

nara

Travelled with family
Liked: Amenities
Disliked: Staff & service
The front desk talk like a robot, they aren’t friendly. The rooms are clean, bathrooms too. They have a coffee machine with different options to pick from 24/7, Ice machines are on each floor. The refrigerators are empty in both rooms. The hotel was quiet at night. This location is in a safe area, near lots of restaurants and shopping centres.
Stayed 1 night in Mar 2024
Response from Daniel N Deleon on 11 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Operation ManagerBest Western Plus Heritage Inn Ontario Rancho Cucamonga

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Front desk seemed like they were having a bad day, both the morning and night staff when I spoke to them. Random charges when you get there, nice hotel, nice area would stay here again based on that alone.
Stayed 1 night in Feb 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Delicious breakfast included, nice area, room was nice and very clean; friendly staff- highly recommended
Stayed 1 night in Feb 2024

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here
Stayed 2 nights in Feb 2024

10/10 Excellent

A,K Tax

Stayed 7 nights in Feb 2024

10/10 Excellent

Connie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a full breakfast starting at 6 AM.
Stayed 1 night in Feb 2024

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Lily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was nice and the location is convenient to my place.
Stayed 6 nights in Jan 2024

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kate

Liked: Staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Trevoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

ANH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Free breakfast included, and it was good.
Stayed 1 night in Feb 2024

10/10 Excellent

Christi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The manager of the property was friendly and Very helpful, hospitable and kind. All the staff we encountered and interacted with were so nice and professional. This was a very clean hotel. We were impressed and will stay again when we’re in the area. Thank you for our pleasant stay!
Stayed 1 night in Jan 2024

8/10 Good

DINAH, san diego

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price.
Stayed 1 night in Jan 2024

10/10 Excellent

andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time
Stayed 1 night in Jan 2024

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Marland

Stayed 1 night in Jan 2024

10/10 Excellent

Lily

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice and it's very convenient to the place I work there.
Stayed 1 night in Jan 2024

10/10 Excellent

Marcos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Bryan

Stayed 2 nights in Jan 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Isaias

Stayed 1 night in Dec 2023

10/10 Excellent

Cassandra

Stayed 1 night in Dec 2023

10/10 Excellent

Liz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Eric

Stayed 1 night in Dec 2023

10/10 Excellent

G LaVerne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Edith

Liked: Property conditions & facilities, room comfort
Great stay for great price
It was good and very pleasant… loved the woman at the check in desk very welcoming and friendly
Stayed 1 night in Dec 2023

8/10 Good

Dina

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023