Scheduled for a two night stay, and checked out after the first night and booked at another Hotel. The absolute worst mattress I have ever had in a hotel. It was concave, no back support, not padding, so uncomfortable we couldn't sleep. Sheets were over starched, stiff and scratchy. Carpet was dirty. Coffee maker in the room didn't work. The women who checked us in was very nice and friendly. The women who was there when I checked out early and nicely explained the problems, was not interested at all in what I had to say.
Ask if it was possible to get a refund, she just told me I had to go through Expedia.