Standard Room, 1 Queen Bed, Non Smoking
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Reviews of MainStay Suites Raleigh - Cary

2.5 out of 5
MainStay Suites Raleigh - Cary
1020 Buck Jones Rd, Cary, NC

Reviews

7.2

Good

Rating 10 - Excellent. 281 out of 1000 reviews" "
Rating 8 - Good. 313 out of 1000 reviews" "
Rating 6 - Okay. 173 out of 1000 reviews" "
Rating 4 - Poor. 129 out of 1000 reviews" "
Rating 2 - Terrible. 104 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bryonna

Disliked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Jennifer, Lexington

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Most of employees were very nice, only one was horribly rude; avoided the desk whenever she worked. Had to move rooms twice bc refrigerator &/or freezer didn't work. Icemakers didn't work in any of them. Otherwise, nice & quiet with clean rooms & well-supplied kitchenette
Stayed 3 nights in May 2024
Response from GM on 16 May 2024
Thank you for taking the time to review your stay. I also appreciate you taking my call to discuss your concerns. Let me know if you need anything else.

10/10 Excellent

DOMINICK

Stayed 2 nights in May 2024

6/10 Okay

Tristin

Stayed 1 night in Apr 2024
Response from GM on 13 May 2024
Thank you for taking the time to review your stay!

10/10 Excellent

Robert, Tavares

Liked: Cleanliness, staff & service, property conditions & facilities
Out of the way of busy traffic and very close to excellent restaurants.
Stayed 3 nights in Apr 2024
Response from GM on 13 May 2024
Thank you for taking the time to review your stay. We hope to see you again soon!

6/10 Okay

Kathleen

Business traveller
Disliked: Cleanliness
Kitchen floor had dirty boot marks dressers had cup rings fridge was smashes bad smell from fridge and air conditioner
Stayed 4 nights in Apr 2024
Response from GM on 26 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh - Cary.

10/10 Excellent

Tiffani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Apr 2024
Response from GM on 16 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh - Cary.

10/10 Excellent

Caprice, Cordova

Stayed 3 nights in Apr 2024
Response from GM on 13 May 2024
Thank you for taking the tie to review your stay. We hope to see you again soon!

10/10 Excellent

Elizabeth

Stayed 7 nights in Apr 2024
Response from GM on 13 May 2024
Thank you for taking the time to review your stay. We hope to see you again soon!

10/10 Excellent

F.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy fast check in
Stayed 1 night in Apr 2024
Response from GM on 16 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh - Cary.

4/10 Poor

Marquis

Liked: Staff & service, property conditions & facilities
Room was supposed to be non smoking but there was a pretty strong smoke smell throughout my stay. Staff was cool though.
Stayed 3 nights in Apr 2024
Response from GM on 16 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh - Cary.

2/10 Terrible

Venkat

Stayed 1 night in Mar 2024
Response from GM on 26 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh - Cary.

4/10 Poor

Dawn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our bed frame was missing a few bolts. Just sitting on the foot of the bed was noisy. I can't believe there were no usb outlets in the room. One knife, spoon, cup and plate. You could hear every noise from the room above. Not the greatest stay
Stayed 2 nights in Mar 2024
Response from GM on 26 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh - Cary.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guestWe will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Hakeem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and great service
Stayed 2 nights in Mar 2024
Response from GM on 20 Mar 2024
Thank you for taking the time to review your stay with us. Hope to see you again soon!

8/10 Good

Jeremy

Liked: Staff & service, property conditions & facilities
The hotel was close to quite a bit.
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
Thank you for taking the time to review your stay with us. Hope to see you again soon!

8/10 Good

Tamara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for the price.
Stayed 2 nights in Mar 2024
Response from GM on 20 Mar 2024
Thank you for taking the time to review your stay with us. Hope to see you again soon!

4/10 Poor

Bill

Stayed 9 nights in Feb 2024
Response from GM on 25 Mar 2024
Thank you for taking the time to review your stay with us!

6/10 Okay

Darrell

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 28 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh - Cary.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

4/10 Poor

Mary

Travelled with partner
Liked: Cleanliness
The beds are hard and uncomfortable has such a bad back ache could not enjoy my stay
Stayed 3 nights in Feb 2024
Response from GM on 26 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh - Cary. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with room cleanliness. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from GM on 26 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh - Cary!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Room,Nice Staff!
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh - Cary.

4/10 Poor

David

Disliked: Amenities
Said breakfast was included, they do not provide anything for breakfast.
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh - Cary. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

10/10 Excellent

Chameka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from GM on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh - Cary.

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good value in a nice area.
Stayed 2 nights in Feb 2024
Response from GM on 12 Feb 2024
Thank you for your review. We hope to see you again soon!

2/10 Terrible

Gage

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our toilet did not work upon artivq. I brought it up with the front desk and they handed me a plunger. We did not have access to a toilet, thankfully we were only there for 1 night.
Stayed 1 night in Feb 2024
Response from GM on 8 Feb 2024
I would like to apologize for not having an operable toilet during your stay. I have addressed this issue to be fixed by the maintenance department. Thank you for bringing this matter to our attention.

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
A-okay!
Stayed 10 nights in Jan 2024
Response from GM on 8 Feb 2024
Thank you!

8/10 Good

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was well-designed for a business traveler (desk was roomy and comfortable. The staff was friendly and helpful. The WiFi was not good - I was in a room at the very edge of reach (only had one "bar" at any time). Was dropped consistently - I finally had to hotspot on my phone to work without interruption, which used a significant amount of my monthly data. I strongly suggest WiFi boosters. I could not stay again (on business) without better connectivity.
Stayed 3 nights in Jan 2024
Response from GM on 3 Feb 2024
Dear Russell, Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh/Cary. Your feedback about the lack of Wi-Fi reception is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon!

4/10 Poor

Vera Jane

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from GM on 29 Jan 2024
Thank you for taking the time to review your stay with us!

2/10 Terrible

Lydia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water pressure was horrible. The bathroom was horrible. The area outside of the hotel was not great. The hotel itself was not great and did not look Clean. There was no housekeeping. I have never had to do my own housekeeping in a hotel chain nor exchange my dirty towels and washrags For clean ones. There was a musty smell in the room.
Stayed 2 nights in Jan 2024
Response from GM on 23 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh - Cary.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from GM on 23 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh - Cary.

2/10 Terrible

Rebecca

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 15 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh/Cary.

10/10 Excellent

ShaNia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
They're currently under construction & the weight room is closed. A few other places really show the construction progress, but overall, it's quiet, clean & safe.
Stayed 15 nights in Dec 2023
Response from GM on 11 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh/Cary.

4/10 Poor

Amanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It's ok ish
Hotel was clean, they did not like that my dog barked and that he was not so great at people being outside the elevator when it opened. This was all new to him but they were not understanding of that. The place was clean. There is some creepy guy that sleeps out back in a truck every night. Which is strange they don't do anything about. Smell of spaghetti sauce lingered in the room though like I said it was clean. Around evening time the hallways start to linger of a marijuana and cigarette smell.
Stayed 2 nights in Jan 2024
Response from GM on 9 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh/Cary.

8/10 Good

Katherine

Travelled with pets
Liked: Staff & service
I felt like I got exactly what I paid for with this property! Low cost, no frills stay while I was in town and needed somewhere I could have my dog. Things weren’t sparkling (dead cockroach in lobby on first day, hair clip on room floor, smudges on bathroom door), but neither am I, and it felt worth it for the convenience of having an inexpensive place to sleep for my four day trip.
Stayed 4 nights in Jan 2024
Response from GM on 9 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh - Cary. Your feedback about cleanliness is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Marcia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
business-like/knowledgeable.
Stayed 1 night in Dec 2023
Response from GM on 4 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh/Cary.

6/10 Okay

Dorothea

Travelled with partner
There were dirty dishes still in the dishwasher in our room. There was also a bit of a smell when we first walked in but once we got the air conditioner going and sprayed some perfume in the air, it got a little better. We checked in late at night and the staff up front were very short and quick about it, not the end of the world. Didn't see another staff member the rest of our stay.
Stayed 1 night in Dec 2023
Response from BH on 27 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh - Cary. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from BH on 21 Dec 2023
Thank you!

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from BH on 19 Dec 2023
Thank you!

10/10 Excellent

Marcia

Liked: Amenities
Stayed 7 nights in Dec 2023
Response from BH on 11 Dec 2023
Thank you for taking the time to review your stay!

10/10 Excellent

Marcia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2023
Response from BH on 8 Dec 2023
Thank you for taking the time to review your stay!

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from BH on 8 Dec 2023
Thank you for taking the time to review your stay!

8/10 Good

Kimyen

Stayed 2 nights in Nov 2023
Response from BH on 19 Dec 2023
Than you!

8/10 Good

Su Lin

Stayed 1 night in Nov 2023
Response from GM on 21 Nov 2023
Thank you for taking the time to review you stay!

2/10 Terrible

Isaiah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the front of the desk told me to throw away the items that had uncontrollable throw up on it which was a blanket and a sheet, and the 3rd sheet under the blanket which was out of our control had a stain that we didn’t know but we threw away what we was told and got charged $100 for damages that we didn’t cause
Stayed 1 night in Nov 2023
Response from GM on 21 Nov 2023
Thank you for taking the time to review you stay!

6/10 Okay

Darlene

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cc machine down during check in so had to manually fill out paper with information so they could run later. Didn't like that at all. Go up to room and deadbolt not working. Go back to front desk and asked to be moved to another room. Go back up to new room and same issue! Maintenance said doors had wrong plates for deadbolts. Move to 3rd room and finally success. Room however not entirely clean. I spent 30 minutes cleaning before i could even relax. No breakfast offered. Site did not say that. I will not stay here again. Overpriced for only having a bed to sleep in.
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Raleigh - Cary.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
Quite a bit of Reno going on. Was kept under control. Plumber needs to work on our room. Overall general maintenance. Toilet,drains,etc
Stayed 1 night in Nov 2023
Response from General Manager on 10 Nov 2023
Thank you for taking the time to review your stay and for brining attention to your plumbing issues. We will have maintenance address that in the room. We hope to see you again soon!

10/10 Excellent

Katherine

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay..
Stayed 2 nights in Nov 2023
Response from General Manager on 13 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Raleigh - Cary.

10/10 Excellent

CHARLES

Stayed 1 night in Nov 2023
Response from General Manager on 17 Nov 2023
Thank you for taking the time to review your stay with us!

10/10 Excellent

Kelly

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful. Property quiet, pretty with trees surrounding the parkung lot. Carts were helpful
Stayed 7 nights in Nov 2023
Response from General Manager on 9 Nov 2023
Thank you for taking the time to review your stay. Glad to know you enjoyed your time with us!