Yes, Benjamin, it was very unfortunate timing for the heating element to fail and we apologize for that happening. We should have it up and running by the end of the week.

Thank you, Melany! Thank you for your review, and we are pleased to see that Adrian was mentioned and was an important party of your stay experience. We wish you safe travels.

Thank you, Mitchell! Our professional and courteous staff at the Home2 Suites by Hilton RDU at RTP is our best amenity and we're glad you felt so well taken care of during your stay.

Thank you, Jennifer! We appreciate your review and we are thrilled that you had a perfect stay. We wish you safe travels.

Thank you, Yogesh! When we acquired the Home2 Suites by Hilton RDU at RTP, we felt that guests would find our stylish studio suites and one-bedroom suites the perfect floor plans when you stay a night, week or even a whole season. Bright colors and modern furnishings set the Home2 apart and we’re glad you agree. We will take your comments under advisement. Safe travels' to you.

Thanks for the review, Wendy. We're going to use this as a training tool to show our staff how important it is to communicate our service polocies. We want you to be comfortable during your stayand as our guest you're entiltles to all of our offererings, not just the ones you know about. We're going to do a better job of letting folks know about all the great reasons to stay with us. Thank you again for the feedback, and we hope you'll reconsider staying with us the next time your travels bring you over our way. Scott Comer Regional Operations Manager

Dear Mrs. Greaves,We sincerely apologize for the subpar experience you encountered during your recent stay with us. It deeply concerns us to hear about the numerous issues you faced upon entering your room. Your comfort and satisfaction are our utmost priorities, and we regret that we failed to meet your expectations in this regard. We understand how unsettling it must have been to discover various maintenance issues such as the dark crack in the tub, the unpatched hole in the wall, and the slow drainage of the tub, along with other cleanliness and maintenance concerns throughout the room. Please rest assured that we take your feedback seriously, and we will promptly address these issues to ensure that such lapses in our standards does not recur. We apologize for any inconvenience caused by the miscommunication regarding breakfast timings. This discrepancy in information is unacceptable, and we will work to ensure that all staff members are properly informed and trained to provide accurate information to our guests. Regarding the service provided by our front desk staff, we apologize for any inconvenience caused by their lack of experience. Rest assured, we are committed to providing comprehensive training and support to all our team members to ensure that they can deliver the level of service that our guests deserve. We genuinely appreciate your loyalty to the Hilton brand, and we regret that your recent experience has shaken your confidence in us. Your feedback is invaluable to us as it helps us identify areas for improvement, and we are committed to taking the necessary steps to regain your trust and confidence in our brand.

Thank you, Tiffany! Our professional and courteous staff at the Home2 Suites by Hilton RDU at RTP is our best amenity and we're glad you felt so well taken care of during your stay.

Hello, La. Thank you for making this issue with the towels known to us. It's not the Hilton way, and it's certainly not our way of making our guests feel like our hotel is their second home. We will review what happened in an effort from keeping this from happening again. Thank you again.

Thank you, Alicia! We appreciate your understanding. We share your frustration with the pool being temporarily closed while we wait for a county reinspection on a 75 electric repair that was done over a week ago. We are thrilled we were able to shuttle your family over to our sister-hotel across the street and we hope to have a open pool in the very near future. Thank you and safe travels.

Thank you, Linda. We wish we could have learned more about your experience so we could know how it could’ve been improved through understanding and possible further training. Please don’t hesitate to reach out to our management team for more specifics about your stay.

Thank you for letting us know regarding the HVAC issue. We have new energy saving thermostats, but they’re only supposed to cut off and take control during daytime hours when most rooms are unoccupied.. We also want the fan to be able to run at night. We are working on this issue. Thank you again.

Thank you, Jaquease! We are thrilled to see that everything went perfectly you and your family. Safe travels to you.

Thank you, Michelle! Our energetic and professional customer service staff is our best amenity here at the Home2 Suites by Hilton Raleigh Durham Airport RTP, and we are so pleased that was your experience. Safe travels to you.

Thank you, Caesar! We are thrilled to see that your stay went so well and we appreciate your review. Safe travels to you.

Thank you, Perry! We are so pleased to see that you had an perfect stay. We wish you safe travels.

Thank you, Ira! We are thrilled to see that your stay went perfectly. Thank you for your review and we wish you safe travels.

Thank you, Brian. Regarding your recent stay at Home2 Suites Raleigh Durham Airport RTP, it is always our goal to teach our staff to treat our guests with the utmost graciousness and hospitality We would love to know the specifics of your stay so that we may use your experience to motivate and better train our team. Please do not hesitate to reach out to us at your earliest convenience.

Thank you, Dottie! When we acquired the Home2 Suites by Hilton RDU at RTP, we felt that guests would find our stylish studio suites and one-bedroom suites the perfect floor plans when you stay a night, week or even a whole season. Bright colors and modern furnishings set the Home2 apart and we’re glad you agree. Safe travels' to you.

Thank you, Kaitlyn! When we acquired the Home2 Suites by Hilton RDU at RTP, we felt that guests would find our stylish studio suites and one-bedroom suites the perfect floor plans when you stay a night, week or even a whole season. Bright colors and modern furnishings set the Home2 apart and we’re glad you agree.

Thank you, Patrick! we are pleased to see that you had a perfect day and we thank you for your review. We wish you safe travels.

Thank you, Merlin! We are pleased to see that you’re staying was perfect. We thank you and we wish you safe travels.

Thank you, Jac Michael. Thank you for your review, and we are pleased to see that your stay well. We wish you safe travels.

Thank you, Amber. Thank you for your review, and we are pleased to see that your stay went well. We wish you safe travels.

Thank you so much, Kathryn! We appreciate your review and we feel you should expect a clean and comfortable room anytime you stay at the Home2 Suites by Hilton RDU at RTP; we are thrilled to see that was your experience. Safe travels.

Thank you, Juajun! We are thrilled to see that everything went so well during your stay. We wish you safe travels.

Thank you, Evelyn! Our energetic and professional customer service staff is our best amenity here at the Home2 Suites by Hilton Raleigh Durham Airport RTP, and we are so pleased that was your experience. Safe travels to you.

Thank you, Tammy. We are sorry to hear you were unhappy with the cleanliness of your Suite. It is always our goal to provide comfortable suites for all our guests and we apologize that was not your experience. We will take your experience and work with our maintenance and Housekeeping team to prevent this from happening in the future as we have identified the issues. We are confident that you will have a great experience at the Home2 Suites-Durham/Chapel Hill your next visit.Travis Ager, Assistant GM

Thank you Byron for your feedback. I am sorry we were unable to accommodate your hotel reservation. Your stay was fully covered due to this incident. We will make sure your next visit is amazing. Please call the hotel for any further questions or concerns. Safe Travels. Travis Ager, Assistant GM

Thank you, Janeth! We appreciate your review, and we are pleased to see that everything went perfectly. We wish you safe travels.

Thank you, Dottie. We appreciate your patience at check in and we will address your issue. We are pleased you enjoyed your stay.

Thank you, Aryl! We appreciate your review, and we are pleased to see that everything went perfectly. We wish you safe travels.

Thank you, Elizabeth. It looks like your stay could have gone better, but we do not have any details. We would love to have learned more regarding your experience. Please do not hesitate to reach out to our management team at your convenience.

Thank you, Demetress! We are thrilled that you enjoyed your stay at the Home2 Suites by Hilton Raleigh Durham Airport RTP and we wish you safe travels..

Thank you, Shellie!Our energetic and professional customer service staff is our best amenity here at the Home2 Suites by Hilton Raleigh Durham Airport RTP, and we are so pleased that was your experience. Safe travels to you.

Thank you for the review Deirdre. As our hotel provides accomidations for guests with many different disabilities it can be hard to determine which accesible room is for you and your needs. I'm glad to hear that you were able to be moved into a room that fit those needs, and can assure you that you were not charged any aditional fees. We will be taking some time to make sure that all of our booking sites are updated with the most up to date information regarding the accessibility of our rooms so that future guests don't share your expirience.

Thank you, Ruthie! We appreciate your review, and we are pleased to see that everything went perfectly. We wish you safe travels.

Thank you, Beesan! When we acquired the Home2 Suites by Hilton RDU at RTP, we felt that guests would find our stylish studio suites and one-bedroom suites the perfect floor plans when you stay a night, week or even a whole season. Bright colors and modern furnishings set the Home2 apart and we’re glad you agree.

Thank you, Reinaldo! We appreciate your review, and we are pleased to see that everything went perfectly. We wish you safe travels.

Thank you, Alfred! We appreciate your review, and we are pleased to see that everything went perfectly. We wish you safe travels.

Thank you, Ruthie. We appreciate your comment, and we will certainly take it under advisement.

Thank you so much, Christina! We appreciate your review and we feel you should expect a clean and comfortable room anytime you stay at the Home2 Suites by Hilton RDU at RTP; we are thrilled to see that was your experience. Safe travels.

Thank you, Gary! We appreciate your comments and we thank you for staying with us. We hope to see you again and we wish you safe travels.

Thank you, Debbie! We will look into the breakfast options as well. Again, we thank you for your business and hope you will allow us an opportunity to make it right for you in the future.

Thanks so much for sharing your thoughts and comments. We hope to service you again soon.

Thank you, Sara! We appreciate your review, and we are pleased to see that everything went perfectly. We wish you safe travels.

Thanks so much for sharing your thoughts and comments. We hope to service you again soon.

Thank you so much for bringing this to our attention. I'm glad to hear the front desk staff was able to get involved and manage the issue to the best of their ability. We will look into the breakfast options as well. Again, we thank you for your business and hope you will allow us an opportunity to make it right for you.

Thank you, Mary Ellen! We appreciate your review, and we are so pleased that everything went perfectly. Safe travels to you.