Rainbow Valley Hotels, Colorado Springs

"The hotel has a strong smell of air freshener when you walk in. Our room itself smelled like it had been smoked in and they tried to cover it up. My partnered said it smelled like they fumigated. We had to open the window up in 30 degree weather to air it out, but as soon as the window was closed, the scent came back."

"Very clean and updated room, lobby was beautiful, pool was clean although a little cold. Great breakfast options"

"Accentuate the positive, I say. The staff was fabulous. Several other issues relative to a comfortable, satisfying stay need some work. Enough so, it prompted me to cancel a scheduled future stay at the property and stay elsewhere. With that, my gratitude for the excellent customer service!!"

"Wonderful place and great staff."

"Property was nice but the homeless situation around the building was not. We used the parking garage next door and the elevator was urinated in. The entry to the hotel was entered as well."

"Really beautiful, quiet property. The garden of the gods is spectacular and the complimentary breakfast was great. NOT a typical continental."

"I had a club room with a view of Garden of the Gods , fireplace and other amenities that were quite nice- I also enjoyed their food and had a great facial at the spa with Kelsey S. I stopped for some r&r and it was perfect spot!"

"The staff was amazing. However, the hotel was old and dated. The price did not reflect similar peers in areas standards."

"The staff was not helpful or friendly at all. We asked about breakfast the first day at check in. We were told a whole bunch of times and asked again about just the complimentary breakfast. We were told it was in the 9th floor from 6-1030 on the weekends and 6-930 on the week days. We were also told if we missed it we could let the restaurant staff know and they would take care of it for us. When we got there at 940 on the first morning, other guests came out to let us know there was no breakfast and that it ended at 9. The restaurant told us it was $22 and no complimentary breakfast is served there. It took 4 hours for us to receive a replacement remote for our room and 6 hours to receive towels because the front desk staff was unable to find anyone from housekeeping to fulfill the request. We only saw housekeeping staff 1 day of our stay. On the final day, the water to the hotel was shut off. We were not notified we would have no water and were just blown off when asking about it. The only bright spot in our trip at the hotel was Lance at the restaurant bar. He was amazing, gave some great recommendations of places to eat and sights to see while we were there, and was the only friendly staff member we met. The other female bar tender we had was extremely rude and blowing people off in the very busy bar area. We came to relax and instead were stressed with our stay."