Indoor pool, outdoor pool
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Reviews of Radford Inn

3 out of 5
Radford Inn
1501 Tyler Avenue, Radford, VA

Reviews

6.8
Rating 10 - Excellent. 120 out of 645 reviews" "
Rating 8 - Good. 243 out of 645 reviews" "
Rating 6 - Okay. 150 out of 645 reviews" "
Rating 4 - Poor. 70 out of 645 reviews" "
Rating 2 - Terrible. 62 out of 645 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

6/10 Okay

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worn down
Stayed 1 night in Sep 2023

2/10 Terrible

DeAnna, Vienna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing worked properly (our door didn't lock, the a/c didn't work, hair dryer didn't work) and the facilities were really run down. The breakfast was of very poor quality.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sara

Disliked: Amenities, property conditions & facilities
The check-in process was great, friendly staff person and provided all the information I needed for the stay. After that though it went downhill. the room was clean at first glance, but after that, I realized it was not that clean. The air filters were dirty. The HVAC unit sounded and looked like it hadn't been cleaned in years. The paint looked like it was covering up other issues. Things were broken in the bathroom and room. The free breakfast was just that. I definitely felt that they were trying to promote themselves as a high-end Quality Inn, but instead, it appeared that they had opened before the building was ready. Not that many people there so I am not sure why they didn't just fixed rooms one at a time and put guest in the finished room.
Stayed 2 nights in Apr 2023

6/10 Okay

David, Centreville

The hotel has seen better days. The building and rooms appeared run down, the sheets and towels had older stains.
Stayed 2 nights in Apr 2023

6/10 Okay

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was decent. The bed pillows were just throw pillows with pillow cases. They were very small. If anything, I’d suggest the hotel invest in some real pillows. Also, some staff were inspecting the halls at 5 am on a Sunday and were kind of loud. Would’ve been nicer if I had not been woken up so early
Stayed 1 night in Apr 2023

4/10 Poor

Leah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The immediate issue was that this place was booked under the name Best Western, but the address sent to me to a Quality Inn and I thought we were lost. We weren’t, they just need to update their information! The first night we were there, the air conditioner broke and by the next day it was making an awful and loud sound so we had to change rooms. Additionally in the first room, the bedding and the (white) washcloths were stained and simply looked dirty. The next day I was going to take my children swimming, but the indoor pool was disgusting and I refused to let them get into it. I was terribly disappointed in this hotel.
Stayed 2 nights in Mar 2023

2/10 Terrible

Thomas, North Andover

Disliked: Staff & service, amenities, property conditions & facilities
The room smell was really bad - couldn't open the window, and HVAC unit didn't provide fresh air. Stay away.
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelled horrible
Our room smelled like smoke so badly that we checked out by 3 AM. The pillows, sheets, blankets and towels all smelled horrible too. We got zero sleep. When we first checked in, the receptionist told there were no other rooms available, but another couple checking in were offered their choice of 2 rooms. The receptionist that checked us out that night told us that there had been other rooms available.
Stayed 1 night in Nov 2019

8/10 Good

VTFootballFan, Philly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a decent hotel that we have stayed at a few times. Better than I expected from a budget chain, though it recently changed owners. Let’s see if it keeps up the standard.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Brandi rose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Oct 2019

4/10 Poor

Gilbert

Travelled with family, Travelled with group
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Friendly staff , free breakfast was great clean room
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Smelly and gym was in a closet. Staff were very nice
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Rod

Liked: Cleanliness, amenities, property conditions & facilities
It's a nice hotel. For the price. I will stay there again. one thing I did not appreciate was not be allowed to check in even 30 minutes early. I was exhausted they had rooms ready and they still wouldn't let me check in. But I will stay there again
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
For the age of the property is it overpriced. Rooms need updating.
Stayed 1 night in Sep 2019

4/10 Poor

Allison, Washington DC

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The nightstand was dirty from someone else’s drinks. Obviously hadn’t been wiped ... for quite some time as the clock there was dusty. Look down and the carpet obviously hasn’t been vacuumed. Pieces of ramen noodles on the counter by the bathroom sink, so that hasn’t been wiped either. Toilet rim has black stuff in it. Tub is gray and pink where it should be white. Shower curtain has brown stains in multiple places. Mold on the wall near the sink and toilet. ... I understand it’s not a luxury hotel, but they’re not even doing the basics to clean up in between guests. I can assume all they do is change the sheets and towels for the next people ?? At least I hope they did that much ... staff upon checkin was unprepared / unprofessional. At least 3 housekeeping staff were on break/eating/chatting with the front desk clerk who had poor personal hygiene/appearance and no uniform or work clothes (was wearing greasy hair in a messy bun and a black hoodie). She shouted down the hall to a manager to ask what rooms were ready. He seemed to act like this was all normal.... they’re under renovation but none of what I’m complaining of has anything to do with that. I will sooner stay in another town completely than at this hotel again GROSS
Stayed 1 night in Sep 2019

6/10 Okay

TheFamily, Richmond

Travelled with family
Liked: Cleanliness, staff & service
You do get what you pay for. Great staff though, especially at breakfast.
Stayed 1 night in Sep 2019

6/10 Okay

CRAIG

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Barbara

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
My room (and for others as well) wasn’t ready when I arrived so I had to wait in the lobby. The room had 3 pillows on one bed and 4 on the other. The bed scarf (don’t know what else to call that colorful band of material at the foot of the bed) was dirty on one of the beds. There was a dented hole in the wall next to one of the beds, several large scrapes on the walls and the bathroom looked unclean due to the worn deteriorated state of the floor tiles and stained looking tub.
Dent in wall
Scratches in paint (just one photo example)
Stayed 2 nights in Sep 2019
Response from Best Western Hotels & Resorts on 1 Oct 2019
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Room comfort
Good enough
A little long in the tooth, but good enough for a one night transit at a reasonable price.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was terrible except for the coffee which was pretty good. Very very small selection, standard gravel scrambled (powdered?) eggs and turkey sausage. It was just a lame attempt at a breakfast every item as cheap as possible
Stayed 2 nights in Sep 2019
Response from Best Western Hotels & Resorts on 22 Sept 2019
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was at 3pm. I didn't actually check in until 7pm that night. The room was not cleaned from the previous guests. They said they would upgrade me to 2 queen beds and they were 2 full size beds. The bathrooms were not the cleanest. It was a place just rest your head for a quick stay. I would not recommend this facility. There were other guests at the desk with the same issues.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people working at the hotel were very helpful.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

2/10 Terrible

Norma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A big or two in our room was only issue. Staff was very nice and breakfast was great.
Stayed 1 night in Sep 2019

2/10 Terrible

Annoyed

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very dirty especially the bathtub so gross 😩
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and other occupants were all very respectful and welcoming
Stayed 1 night in Aug 2019

10/10 Excellent

Lane

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, room was very good. Recomend this BW.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and Uncomfortable
Our room was dirty upon check-in. Hairs on the bed, dirt on the floor. Front desk changed the bedsheets. Mattress on the bed was lumpy.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect and the staff was nice! The room was clean; enjoyed the breakfast and the attendant was very helpful.I would stay there again.
Stayed 1 night in Aug 2019

6/10 Okay

Ann M

Travelled with family
Liked: Staff & service
Overall, the stay was good though I will point out wanting to enjoy the relaxing hot tub and despite seeing the readings on the wall, noting what I believe to be the pH, there was a thick layer around the wall of the tub. This are needs to be addressed.
Stayed 1 night in Aug 2019

2/10 Terrible

JerryF, Peoria, IL

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They didn't honor my Expedia reservation for the first night. Said they were booked solid. I did make that one right before our arrival but Expedia site showed they had rooms available. Our second night reservation which was booked in advance was honored but they put us in a room full of black mold on the ceiling. You could smell the mold from the hallway too. The clerk moved us without any problem which was good. How does a hotel not know they have a mold problem? I have pics to back this claim up.
Stayed 1 night in Aug 2019

10/10 Excellent

Rocky

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained. However, one aspect that should be considered is the window does not have a dark curtain that can be drawn together to keep the light out at night and the room dark needed for a good nights sleep.
Stayed 2 nights in Aug 2019

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Radford- eat before you go
The breakfast was disappointing to say the least. There was a juice machine with no juice! Only water came out. There were English muffins and bread but of course the toaster was broken. There was some mini muffins but they were incredibly stale. The night before we arrived around 11:00 pm. Went to vending machine on our floor to get water? Mountain Dew dropped out! Thinking that maybe I had pushed the wrong button, I tried it once more only to get a 2nd Mountain Dew. Knowing that we sure couldn’t drink that and get any sleep I headed to lobby. Clerk apologized and have me 2 bottles of water. I then asked him if there was another vending machine so I could get a bag of chips. He said he wasn’t sure but I could try by the pool. So there we went.... the vending machine there had a sheet over it, apparently someone had broken all the glass out of it and taken all the chips. So if you want to stay here make sure you bring your own food and drink and be prepared to listen to the air conditioning coming on and off all night, has a delightful rattle and hum!
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Stayed 10 nights in Aug 2019

2/10 Terrible

Whit

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel was so dirty. Dust, Cobb Webs, stained sheets. Killed 2 bugs in the bathroom. This was my first stay at this hotel as I was moving my freshmen son into Radford University. We will never stay here again. Beware
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not enough towels and couldn’t get more, they were OUT. Hotel full and not enough towels. No extra toilet paper. Carpets in Halls were disgusting.. just dirty looking. Room was ok, not dirty looking like the rest of the hotel. For the price, I was surprised.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No free breakfast and bed uncomfortable The rest was fine.. Very clean
Stayed 1 night in Aug 2019