RSPB Ken-Dee Marshes Reserve Tours and Activities

The breakfast food was delicious - a great range of choices and a very nice airy, spacious dining room. The staff in the hotel were unfailingly lovely - friendly, polite and helpful - very likeable. The room had a lovely view out across the ocean and over to the islands. The room had a nice carpet. The bathroom was clean. Check in and check out was easy and problem-free and the room doors had proper lock-and-key locks rather than hideous card keys. The room was well equipped with mirrors, which was very useful. Very cosy bed covering (duvet). The, the room was very hot and airless and I did not find the bed comfortable. The pillows were pretty cheap and uncomfortable to sleep on. Despite going to bed at about 11, I didn't manage to get to sleep (due to the poor pillows and stuffy airlessness of the room) till well after 2. Check in to the hotel was not till 3 - which we felt was a bit late. The little kettle in my room took absolutely ages to boil the water. The TV only had two or three channels which worked, which was disappointing. I could not get the water in the shower to heat up so had to shower in cold water - not fun. However, both my friends were able to get hot shower ok, so maybe I did something wrong. An idiot's guide to how the shower works would have been useful for me. Also, I hated the soap and shampoo dispensers. Overall, the hotel has very many strengths - but needs to spend some money - mainly on the basics.

Excellent location, food, service and loved the staff!

The overall location and facilities were gorgeous and check in was extremely smooth. We used the spa facilities and had treatments however, felt that we were rushed towards the end of our treatment and the staff were mopping floors before we had even come out of our treatment. It made us feel that we had to get out and upon reflection, perhaps treatments shouldn’t have been made available at that time if staff were looking to get away. When we had dinner at the restaurant we weren’t advised of what wasn’t available to eat due to being sold out and while we were waiting to be seated, we weren’t offered a drink or a menu. We stayed in the lodge and there was zero soundproofing so could hear people coming in and out of the building and those in the room above. The mattress was also uncomfortable and there was only body wash available in the room which seemed strange for somewhere that promotes their spa - would have expected body lotion, shampoo/conditioner etc and for the body wash to be detailed of what it was.