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Reviews of Shahdag Hotel & Spa

4 out of 5
Shahdag Hotel & Spa
KP29 Qusar-Leze, Motor Road, Qusar

Reviews

8.8

Excellent

Rating 10 - Excellent. 71 out of 129 reviews" "
Rating 8 - Good. 39 out of 129 reviews" "
Rating 6 - Okay. 13 out of 129 reviews" "
Rating 4 - Poor. 3 out of 129 reviews" "
Rating 2 - Terrible. 3 out of 129 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Bruno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for a family Ski Trip
Hotel staff is very friendly (while most do not speak EN they try their best to help) and helpful. Location is perfect, right in front of the slope access, the sleigh rental and the Shahdag Coaster. Ski shop, lift pas, and classes are all inside the hotel area which makes everything easy to sort it out. Restaurant is quite good and properly priced. Bar staff is always ready to help. The Spa facilities are quite nice and so is the Swimming Pool area. We did have some small issues in the room but the maintenance team was extremely fast to come and fix. Only 3 points to be improved: Toilet paper (looks like an A4 sheet of paper), Shampoo/Conditioner/Soap kit (very bad quality), and locker room (not enough space to sit/change). Besides that, I totally recommend and would definitely come back.
Stayed 6 nights in Feb 2024

8/10 Good

Abdulaziz Bader

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Lianzheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

SHAMAZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel for family.
Stayed 1 night in Jan 2024

8/10 Good

Faig

Travelled with family
Rooms were lacking basic amenities (tissues, etc)
Stayed 1 night in Jan 2024

8/10 Good

Ramil, Baku

Travelled with family
Disliked: Cleanliness, staff & service
Not clean, poor breakfast, old tv models in room only spa is fine
Stayed 1 night in Dec 2023

10/10 Excellent

Mohammad

Stayed 3 nights in Dec 2023

6/10 Okay

Ramon

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Thai massages are very expensive and the service at the restaurant in the 4th floor isn't good.
Stayed 1 night in Nov 2023

10/10 Excellent

Stanislav

Stayed 1 night in Oct 2023

2/10 Terrible

Sherif

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is good however the staff and services is not good , i stayed three days during these day i requested extra billows but no response also the recipient staff is not helplful at all, however the hotel facilities is goodand also the rooms is fine
Stayed 3 nights in Aug 2023
Response from Kamilla Pashaeva on 6 Sept 2023
Dear Valued Guest,It is a great pleasure to note that you are our loyal guest and it is very important to us to see your evaluation of our services.We regret if service attitude in some points was perceived as lower than expected, however, please rest assured we will take all needed actions to make improvements for the future. Please do not hesitate to contact us if there is anything else we can offer to make your next visit more enjoyable. We wish you all the best and very much look forward to welcome you back to Shahdag Hotel & SPA.

6/10 Okay

Ahmed Ali

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Average at best
Stayed at the hotel for 2 nights in a big group occupying 4 junior suites and a standard room. The property needs a major upgrade. It is quite run down and 4 rooms had an issue of clogging in shower and water stink that no one was willing to solve. The bed and pillow are not for someone who has a neck , back or any other issue since it could be harmful. Only decent point is location. And access to nearby activities via chair lift.
Stayed 2 nights in Aug 2023
Response from Kamilla Pashaeva on 6 Sept 2023
Dear Valued Guest,It is a great pleasure to note that you are our loyal guest and it is very important to us to see your evaluation of our services.We regret if service attitude in some points was perceived as lower than expected, however, please rest assured we will take all needed actions to make improvements for the future. Please do not hesitate to contact us if there is anything else we can offer to make your next visit more enjoyable. We wish you all the best and very much look forward to welcome you back to Shahdag Hotel & SPA.

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
#1
It was the best hotel i ever visited #1
Stayed 1 night in Jul 2023
Response from Sanan Kheyirkhabarli on 19 July 2023
Dear Guest, Thank you very much for staying with us at Shahdag Hotel & SPA and for your feedback of your recent stay!It is always a pleasure to know that our guests received the level of service that they most definitely deserve. We always aim to provide an ambiance of luxury and comfort and it makes us happy to hear that we managed to do so with you. We look forward to welcoming you back at Shahdag Hotel and SPA in the nearest future! Sincerely,Ragif Dadashov Deputy Chairman

8/10 Good

Alhassan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice location amd clean hote
Good location and hote But need to improve staff quality Food expensive no restaurant out side hotel
Stayed 1 night in Jul 2023
Response from Sanan Kheyirkhabarli on 14 July 2023
Dear Guest,Thank you very much for choosing to stay at the Shahdag Hotel & SPA and sharing your valuable feedback with us.Thank you once again for taking the time sharing your review online and we hope to welcome you back again soon for another enjoyable stay!

6/10 Okay

Salmanov

Stayed 3 nights in Jun 2023
Response from Leyla Murtuzayeva on 27 July 2023
Dear Mr. Salmanov.We appreciate your feedback with us and apologize if you had poor experience during your stay!We are looking forward to welcoming you back to our Hotel and exceed your expectations! Thank you one more time

10/10 Excellent

jasim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay good reception and restaurants are delicious food.. Mr.Sahil at breakfast restaurant was so helpful and kind .. thanks all
Stayed 2 nights in May 2023
Response from Sanan Kheyirkhabarli on 12 May 2023
Dear Guest, Thank you very much for staying with us at Shahdag Hotel & SPA and for your feedback of your recent stay!It is always a pleasure to know that our guests received the level of service that they most definitely deserve. We always aim to provide an ambiance of luxury and comfort and it makes us happy to hear that we managed to do so with you. We look forward to welcoming you back at Shahdag Hotel and SPA in the nearest future! Sincerely,Ragif Dadashov Deputy Chairman

10/10 Excellent

Noor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 2 nights in Apr 2023
Response from Sanan Kheyirkhabarli on 24 Apr 2023
Dear Guest, Thank you very much for staying with us at Shahdag Hotel & SPA and for your high evaluation of your recent stay!It is always a pleasure to know that our guests received the level of service that they most definitely deserve. We always aim to provide an ambiance of luxury and comfort and it makes us happy to hear that we managed to do so with you. We look forward to welcoming you back at Shahdag Hotel and SPA in the nearest future! Sincerely,Ragif Dadashov Deputy Chairman

10/10 Excellent

Breidy

Stayed 3 nights in Apr 2023
Response from Kamilla Pashaeva on 29 Apr 2023
Dear Valued Guest,Thank you very much for being our guest at Shahdag Hotel & SPA!It makes us very happy to know that we manage to exceed your expectations!We look forward to having you back again.

10/10 Excellent

Sathish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Its a great stay experience. The hotel is super clean and the staffs are kind and cooperative. The rooms are spacious and lively. The roller coaster attraction is nearby and its close tomother attractions. The hotel is also having free shuttle service for other activities and games located nearby. Breakfast is more than average. Choice of Indian food is limited in the restaurants.
Stayed 2 nights in Mar 2023
Response from Sanan Kheyirkhabarli on 1 Apr 2023
Dear,Thank you very much for being our guest at Shahdag Hotel & SPA!We appreciate that you have taken the time to share your comments. It makes us very happy to know that we manage to exceed your expectations!We look forward to having you back again.Sincerely,Ragif Dadashov Deputy Chairman

10/10 Excellent

ARULJEGAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Sanan Kheyirkhabarli on 1 Apr 2023
Dear Guest, Thank you very much for staying with us at Shahdag Hotel & SPA and for your feedback of your recent stay!It is always a pleasure to know that our guests received the level of service that they most definitely deserve. We always aim to provide an ambiance of luxury and comfort and it makes us happy to hear that we managed to do so with you. We look forward to welcoming you back at Shahdag Hotel and SPA in the nearest future! Sincerely,Ragif Dadashov Deputy Chairman

8/10 Good

Emil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good but too expensive
Stayed 3 nights in Jan 2023

10/10 Excellent

Ramin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Sanan Kheyirkhabarli on 28 Jan 2023
Dear Guest, Thank you very much for staying with us at Shahdag Hotel & SPA and for your feedback of your recent stay!It is always a pleasure to know that our guests received the level of service that they most definitely deserve. We always aim to provide an ambiance of luxury and comfort and it makes us happy to hear that we managed to do so with you. We look forward to welcoming you back at Shahdag Hotel and SPA in the nearest future! Sincerely,Sanan Kheyirkhabarli,GR Agent

8/10 Good

Rashad

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2023

10/10 Excellent

Mohammad Asif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel overall
Great hotel with world class amenities. Food and breakfast was amazing. Especially, Mr. Resid in food and beverages dept. was very helpful and kind, looked after my whole family. The overall experience was just top notch.
Stayed 5 nights in Dec 2022
Response from Kamilla Pashaeva on 6 Jan 2023
Dear Mohammad Asif, Thank you very much for staying with us at Shahdag Hotel & SPA and for your feedback of your recent stay!It is always a pleasure to know that our guests received the level of service that they most definitely deserve. We always aim to provide an ambiance of luxury and comfort and it makes us happy to hear that we managed to do so with you. We look forward to welcoming you back at Shahdag Hotel and SPA in the nearest future! Sincerely,Ragif Dadashov Deputy Chairman

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was the holiday and many guests there, the skiing is amazing. Very nice trip, will come again.
Stayed 1 night in Dec 2022
Response from Kamilla Pashaeva on 6 Jan 2023
Dear Valued Guest,Thank you very much for being our guest at Shahdag Hotel & SPA!We appreciate that you have taken the time to share your comments. It makes us very happy to know that we manage to exceed your expectations!We look forward to having you back again.Sincerely,Ragif Dadashov Deputy Chairman

8/10 Good

DAURO, Fresno

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is excellent, and I recommend it. However, the front desk team deserves better training as there’s a lot to improve.
Stayed 1 night in Dec 2022
Response from Kamilla Pashaeva on 6 Jan 2023
Dear Dauro,It is a great pleasure to note that you are our loyal guest and it is very important to us to see your review.We regret if service attitude in some points was perceived as l low than expecting, however, please rest assured we will take all needed actions to make improvements for the future. Please do not hesitate to contact us if there is anything else we can offer to make your next visit more enjoyable. We wish you all the best and very much look forward to welcome you back to Shahdag Hotel & SPA.Sincerely,Ragif Dadashov Deputy Chairman

6/10 Okay

DAURO, Fresno

Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself is excellent and exceeded my expectations. The staff, however, needs better training (front desk).
Stayed 1 night in Dec 2022
Response from Kamilla Pashaeva on 6 Jan 2023
Dear Dauro,Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet almost all your expectations.Your feedback is very important to us. Please, kindly rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.We wish you all the best and look forward to seeing you back in Shahdag hotel & SPA. Sincerely,Ragif Dadashov Deputy Chairman

10/10 Excellent

Lianzheng

Stayed 1 night in Dec 2022
Response from Kamilla Pashaeva on 6 Jan 2023
Dear Lianzheng, Thank you very much for staying with us at Shahdag Hotel & SPA!It is always a pleasure to know that our guests received the level of service that they most definitely deserve. We always aim to provide an ambiance of luxury and comfort and it makes us happy to hear that we managed to do so with you. We look forward to welcoming you back at Shahdag Hotel and SPA in the nearest future! Sincerely,Ragif Dadashov Deputy Chairman

6/10 Okay

Elshan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
There is not ski
I took this vacation there mainly to ski and participate in the winter games, but there were none of them.
Stayed 3 nights in Nov 2022
Response from Kamilla Pashaeva on 6 Jan 2023
Dear Elshan,Thank you very much for taking a time to post a review. I deeply regret that there were no winter activities during your stay and I would like to inform you the winter season began from 15th of December.Nevertheless, we very much hope that nothing will prevent you from visiting us again in the future. In the meantime, we are very much looking forward to the opportunity of welcoming you back to Shahdag Hotel & SPA.Sincerely,Ragif Dadashov Deputy Chairman

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All things
Stayed 1 night in Aug 2022

10/10 Excellent

khalil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

2/10 Terrible

Mohammed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not coming again, bad staff and dirty place
Stayed 1 night in Jul 2022

10/10 Excellent

Vugar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in this Hotel with my family. Everything was just perfect. I love this Hotel! Thanks a lot!
Stayed 2 nights in Feb 2022

10/10 Excellent

Ramin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Ramin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021

10/10 Excellent

Vusal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Samhar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true 5 star
It was simply perfect. A remarkable experience
Stayed 2 nights in Jul 2021

10/10 Excellent

Gursel

Stayed 1 night in Mar 2021

10/10 Excellent

Ramin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto
Hotel personnel is very friendly and doing all to make us enjoying our stay.
Stayed 1 night in Feb 2021

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, room comfort
No social distancing at breakfast but nice stay!!
Service was very good and they gave us a free late check out which is very helpful as we were skiing. The breakfast area was a bit too busy I think with the current Covid situation, people don’t social distance at all....but apart from that our stay was very good!
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Laman

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Mediocre
Nice place with wonderful staff with major drawbacks: - Unbearably hot everywhere. Hard to sleep without the door open and harder to suit up for ski in the locker room without getting super sweaty. -The food has to be really worked on. -The restrooms in the ski floor always missed toilet paper and tissues.
Stayed 1 night in Feb 2021

6/10 Okay

Amir

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
First get-away after COVID lockdown
The hotel is in a good condition and the infrastructure is comfortable. However, the reception employees are not well trained, speak in their own language (not Azeri or Russian but in the local language) which creates discomfort. More guidance, maybe a brochure would be good for guests to know what's going on.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel Option in the Mountains
Excellent location for skiing and other activities. Gorgeous views from all around the hotel. Room was quite large and comfortable. The hotel was fairly clean, but the tub/shower looked like it had not been washed before we arrived (luckily the room also contained a stand-alone shower). The gym and pool are both open to men and women at the same time which was great for our group and not always the case in this area. Dinner and breakfast buffets were tasty and convenient. The service was mixed. Some of the staff were extremely helpful, friendly, and willing to interact with all members of our group. Other members of staff would only address men to a point of absurdity (a female guest would ask a question, but the male staff member would give the answer or the item to the male guest). The hotel is right next door to two other hotels making it convenient to hop around or book rooms for large groups. Overall, I would stay here again.
Stayed 1 night in Feb 2020

8/10 Good

ELNUR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommended place for winter snow holiday
For the winter holiday trip it is very recommended place I ever seen. Welldone Shahdag spa&resort hotel and its staff!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent, unfortunately they didnt clean my
Stayed 2 nights in Feb 2020

10/10 Excellent

yousef M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Best location
Stayed 2 nights in Jan 2020

10/10 Excellent

Yousef

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect very recommended
Stayed 2 nights in Jan 2020

4/10 Poor

Colin

Travelled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Amazing hotel facilities..
Stayed 2 nights in Nov 2019