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"La cabaña es muy acogedora, limpia y tiene una vista hermosa al volcán Tungurahua. Un lugar muy recomendado para ir en familia."

"The staff is very nice and helpful. "

"Facilities were really clean and well maintained. Staff was super friendly. And breakfast was really nice too. I didn't have much time to venture into the city, but the hotel is right downtown."

"Es un sitio muy bonito pero es caro "

"It was terrible because they did not honor my reservation and there was no room. They did not even let me in. I had to find another place to stay. I had to pay double, and I have not received my refund yet."

"Una propiedad tradicional y bien ubicada"

"Staff were very welcoming and helpful. The hotel is beautiful and elegant. My family felt safe and comfortable and have recommended to other traveling family. "

"Extremely friendly and well maintained with breathtaking views"

"Family owned. Well located. Clean and very reasonable price. Andre was helpful and accommodating. Would highly recommend."

"I have stayed here twice. It’s a nice, comfortable room close to downtown but far enough from the loudest part of the area. Very safe location, I was able to walk around late at night without worries. The best part was the excellent service from the front desk staff. Extremely accommodating person at the front desk who was very responsive to our needs and gave a personalized experience. I have managed hospitality and travelled extensively and this stay I received some of the best service...

"My car almost broke down trying to get to the hotel there is no parking you have to work around the neighbors schedule to park the “breakfast” was just eggs and bread… no tv and the water was a little bit above room temperature also no ac or fan or heat lol"

"Staff and service was excelent"

"These people ghosted me. Booked 24 hours before stay. I showed up and they never answered the phone or my messages. There is no front desk or reception area. I think this place is a scam. Once the customer service agent from hotels.com managed to get them on the phone. They said they didn’t speak English and after that they never answered the phone again. This place should not even be listed and travelers should stay away. "

"Great place to stay close to everything and nice breakfast buffet for kids also "

"Well situated in Baños, friendly staff when there and great breakfast. The only issue, no warm water to take a well deserved shower at the end of the day."

"Very comfortable and my room was clean, shower hot, central location was great and staff lovely "