Hello, Kelly!Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are glad to hear that you found our rooms large, clean, and comfortable, and that you enjoyed the view—we like it too!Please know that we are making improvements to our breakfast offerings. Regarding the need for clearer labeling, we have made changes. We are in the process of enhancing our breakfast service to meet the diverse needs of our guests.We sincerely apologize for the inconvenience caused by the noise. Rest assured, your comments have been shared with our team to ensure we handle such situations more empathetically in the future.We hope you will consider staying with us again once the renovations are complete, so we can provide you with the terrific hotel experience you anticipate.Sincerely,

Hello, Edward!Thank you for taking the time to share your experience with us. We want to express our sincerest apologies. Please rest assured that we took this matter very seriously when you reported it at the front desk, and we immediately followed our procedures for addressing this issue.Once again, we apologize profoundly for this incident and thank you for bringing it to our attention. We hope to have the opportunity to have you back in the future and to give you a stay where you feel safe and comfortable.Sincerely,

Hola, Luz María!Gracias por tomarse el tiempo para calificar su reciente estadía con nosotros. Nos alegra saber que tuvo una experiencia positiva en general. Si hay algo específico que le gustaría compartir o alguna área en la que podamos mejorar, no dude en comunicarse con nosotros. Valoramos su opinión y esperamos darle la bienvenida nuevamente para una estadía aún mejor en el futuro.Sinceramente,

Hello, Aldo!I'm sorry to hear about your experience at our hotel. It seems like you encountered a myriad of issues that significantly impacted your stay. We are sorry that our team did not provide you with proper service from the beginning or as soon as you let them know about the situations in your room. We hope you can give us a future opportunity when we have all the renovation work completed, for you to enjoy all the renewed rooms. If there is anything we can do for you by this time, please let me know.Sincerely,

Hello Julien!Thank you for taking the time to share your experience with us. Please know that all of the feedback is invaluable to us as we continuously strive to provide the best possible experience for our guests. We're glad to liked our rooms and found them comfortable. Regarding the entrance and renovations, we apologize for any inconvenience caused, we are getting closer to finish. We hope to have the opportunity to welcome you back for an improved stay in the future. If you have any further feedback or concerns, please feel free to let us know.Sincerely,

Hola, Carlos!Apreciamos que se haya tomado el tiempo de darnos su opinión sobre su reciente estadía con nosotros. Nos alegra saber que disfrutó de las instalaciones y el servicio.Si tiene alguna solicitud específica, no dude en hacérnoslo saber. Estamos aquí para cuidar cada detalle de su estancia.Esperamos ansiosos la oportunidad de darle la bienvenida nuevamente en el futuro. Gracias por su preferencia.Sinceramente,

Hola, Diana!Thank you so much for taking the time to share your positive feedback with us! We're glad to hear that our staff was helpful from the beginning of your stay. It's always our pleasure to provide a welcoming environment for our guests and their furry companions. Glad for Max too! If there's anything else we can do to enhance any future stay or if you have any specific requests, please feel free to let us know. We look forward to welcoming you and Max again in the future.Sincerely,

Hola, Damaris!Agradecemos sinceramente sus amables palabras y nos complace saber que disfrutó del servicio que le brindó nuestro equipo. Gracias por elegir nuestro hotel y por tomar el tiempo de compartir su experiencia positiva. Estamos aquí para asegurarnos de que cada estancia sea especial, y esperamos darle la bienvenida nuevamente en el futuro.Si hay algo en lo que le pueda ayudar aún en este momento, déjeme saber, estamos a su servicio.Sinceramente,

Hello, José Luis!We sincerely apologize for the inconvenience you experienced with the lack of hot water during your stay. We had an unexpected energy cut, impacting on some of our services. Regrettably, there was a miscommunication at the lobby, and we apologize for any frustration caused.The energy issue has been resolved, and we value your feedback. This situation doesn't reflect our usual standards. We hope to have the opportunity to welcome you back for an improved experience.Sincerely,

Hola, Luz!Muchas gracias por compartirnos su opinión. Nos alegra saber que disfrutó del servicio e instalaciones. Esperamos recibirle de nuevo en el futuro, será un gusto poder brindarle otra gran experiencia.Sinceramente,

Hola Gonzalo!Agradecemos sinceramente su calificación. Estamos encantados de que haya tenido una estancia satisfactoria en nuestro hotel. Su retroalimentación positiva es muy importante para nosotros y nos motiva a seguir ofreciendo un excelente servicio.Esperamos que su experiencia haya sido memorable y que el equipo de nuestro hotel haya cumplido con sus expectativas. Si en el futuro decide volver a hospedarse con nosotros, estaremos encantados de recibirle nuevamente y hacer todo lo posible para que su estadía sea igual de agradable.Esperamos volver a recibirle en un futuro cercano.Sinceramente,

Hello, Lylia!Thank you for taking the time to share your feedback! We truly appreciate your kind words and your valuable input.We're delighted to hear that you found our rooms nice and clean. Your satisfaction with our accommodations is very important to us. We also appreciate your feedback about the access to the hotel. We will certainly look into ways to improve this aspect of your stay to ensure a smoother experience for our guests.Your comments serve as a valuable resource for us as we continually strive to enhance our services. If you have any more suggestions or if there's anything else we can do to make your next visit even better, please let us know.We look forward to welcoming you back in the future, and we're committed to making your stay even more enjoyable. Thank you for choosing us.Sincerely,

Hola, Salvador! Le agradecemos sinceramente por tomarse el tiempo para calificarnos. Su satisfacción es nuestra prioridad y nos complace saber que su experiencia con nosotros fue buena.Si en algún momento tiene alguna sugerencia o comentario adicional sobre cómo podemos mejorar aún más su experiencia en nuestro hotel, no dude en hacérnoslo saber. Esperamos darle la bienvenida nuevamente en el futuro y continuar proporcionándole un servicio de calidad.Sinceramente,

Hola, Ulises! Muchas gracias por tomarse el tiempo para compartirnos sobre su estadía. Si le es posible ¿Nos puede compartir más detalles? Sepa que nuestra prioridad es brindarle un servicio de excelencia, y queremos saber qué podemos mejorar para superar sus expectativas. Gracias de nuevo por su tiempo, estamos a su servicio.Sinceramente,

Hola! Gracias por su retroalimentación y tomarse el tiempo para compartirnos detalles sobre su experiencia. Me alegra saber que el servicio y la limpieza fueron algo positivo durante su estadía. Veo que todavía podemos mejorar y si hay algo que pueda hacer por usted, aún en este momento, déjeme saber. De nuevo le agradezco su tiempo.Sinceramente,

Hello Jeffery! Thank you for your valuable feedback! We are glad to know that the construction noise was effectively isolated and didn't cause any inconvenience during your stay. Our ongoing transition is aimed at improving our hotel and enhancing the service we provide, including the bedding quality.While we understand your disappointment with the pool's size, we regret to inform you that it won't be changed at the moment. However, we remain dedicated to ensuring a memorable experience for you in any future stays, and we hope you will consider choosing our hotel again.If there is anything I can assist you with, even at this time, please let me know. Sincerely,

Dear Sergio, thank you for taking the time to give us your feedback. Unfortunately, on that day, due to a power outage, the AC and television service were affected and were restored only a few hours later. I apologize because we know that this is not the experience you deserve at all.If there is anything I can do for you even at this moment, please let me know. We are at your service and we want to provide you with a next stay that is a perfect 10 out of 10.

Estimado Raúl, Que gusto saber que el servicio y las instalaciones fueron de su agrado. A nosotros siempre nos alegra conversar con nuestros huéspedes, o al menos saludarles con una sonrisa. Muchas gracias por sus amables comentarios. Déjenos saber sobre su próxima visita, es un hecho que queremos cuidar los detalles para brindarle otra gran experiencia.

Estimado Pedro, Gracias por tomarse el tiempo para calificar la experiencia que tuvo en nuestro hotel. Si hay más detalles que nos quiera compartir para, en el futuro, brindarle una experiencia de 10. Nos encantaría recibirle de nuevo y mejorar.Sinceramente,

Greetings, Thank you for sharing your experience at our hotel. I am sorry for the shuttle inconvenience. Currently, we do not have our own transportation service and instead book transfers through third-party taxi services. We're sorry for any inconvenience caused and we're here to assist you with anything else you may need even by this time.