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Reviews of Hotel Crown Victoria

4 out of 5
Hotel Crown Victoria
Autopista Querétaro - México #2100, Querétaro, QUE

Reviews

8.4

Very good

Rating 10 - Excellent. 508 out of 1004 reviews" "
Rating 8 - Good. 294 out of 1004 reviews" "
Rating 6 - Okay. 104 out of 1004 reviews" "
Rating 4 - Poor. 56 out of 1004 reviews" "
Rating 2 - Terrible. 42 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fermin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HOTEL CROWN VICTORIA on 2 May 2024
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos, esperamos poder darle la bienvenida de nuevo muy pronto.

10/10 Excellent

Oscar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean , friendly staff and accessible
Stayed 1 night in Apr 2024
Response from HOTEL CROWN VICTORIA on 8 Apr 2024
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

8/10 Good

Wei Feng

Stayed 1 night in Mar 2024
Response from HOTEL CROWN VICTORIA on 2 Apr 2024
Gracias por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel nice and clean the staff wonderful.
Stayed 4 nights in Mar 2024
Response from HOTEL CROWN VICTORIA on 6 Mar 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 Excellent

AMALIA, MISSISSAUGA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in rapido, excelente staff, muy limpio, y todo agradable, las camas muy cómodas
Stayed 1 night in Feb 2024
Response from HOTEL CROWN VICTORIA on 19 Feb 2024
Le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.

10/10 Excellent

christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2024
Response from HOTEL CROWN VICTORIA on 7 Feb 2024
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos, esperamos poder darle la bienvenida de nuevo muy pronto.

10/10 Excellent

Patricia, Peachland

Stayed 2 nights in Jan 2024
Response from HOTEL CROWN VICTORIA on 22 Jan 2024
Le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very easy access to Downtown the rooms should be better noise isolated, the hotel is next to a highway so not so quiet at night. nice hotel in general
Stayed 1 night in Jan 2024
Response from HOTEL CROWN VICTORIA on 17 Jan 2024
Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

10/10 Excellent

AARON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOTEL CROWN VICTORIA on 10 Jan 2024
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos, esperamos poder darle la bienvenida de nuevo muy pronto.

10/10 Excellent

Jose Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOTEL CROWN VICTORIA on 10 Jan 2024
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos, esperamos poder darle la bienvenida de nuevo muy pronto.

10/10 Excellent

gustavo

Stayed 1 night in Nov 2023
Response from HOTEL CROWN VICTORIA on 4 Dec 2023
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos, esperamos poder darle la bienvenida de nuevo muy pronto.

10/10 Excellent

Carlos

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the buffet breakfast that changed daily. The hotel was very accommodating with early check in and room availability. The parking options are incredible! The reception even changed American $ to pesos for the first $100. The suite rooms are the way to go since the standard rooms are too tight and small. I do wish they had a stove in suite room. They also don’t have the room stocked with plates/utensils but you can request them to the room, free of charge.
Stayed 4 nights in Nov 2023
Response from HOTEL CROWN VICTORIA on 29 Nov 2023
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos, esperamos poder darle la bienvenida de nuevo muy pronto.

8/10 Good

Hector

Stayed 1 night in Nov 2023
Response from HOTEL CROWN VICTORIA on 26 Dec 2023
Gracias por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Nov 2023
Response from HOTEL CROWN VICTORIA on 8 Nov 2023
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos, esperamos poder darle la bienvenida de nuevo muy pronto.

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from housekeeping to front desk was wonderful. Polite, helpful, friendly. The facility and rooms are modern and clean. The hotel also has a good restaurant on the first floor with reasonable prices. We'd never been to Queretaro before and chose Hotel Crown Victoria because it had good prices and its location was listed at being in el centro. In reality, the hotel is along a highway in a kind of business/industrial neighborhood so it's not really walkable. But, on the plus side, I was able to catch a taxi in front of the hotel and find city buses nearby.
Stayed 3 nights in Oct 2023
Response from HOTEL CROWN VICTORIA on 26 Oct 2023
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos, esperamos poder darle la bienvenida de nuevo muy pronto.

8/10 Good

Alberto

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from HOTEL CROWN VICTORIA on 4 Nov 2023
Le damos las gracias por haber elegido nuestro hotel y esperamos tener la oportunidad de servirle de nuevo en el futuro.

8/10 Good

Moises, milpitas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
?
Stayed 1 night in Sep 2023
Response from HOTEL CROWN VICTORIA on 29 Sept 2023
Gracias por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in Sep 2023
Response from HOTEL CROWN VICTORIA on 12 Sept 2023
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

8/10 Good

Hector

Stayed 2 nights in Aug 2023
Response from HOTEL CROWN VICTORIA on 29 Sept 2023
Gracias por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.

10/10 Excellent

Fredy

Stayed 1 night in Aug 2023
Response from HOTEL CROWN VICTORIA on 14 Aug 2023
Le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.

8/10 Good

Julio

Liked: Cleanliness, property conditions & facilities
The place was very comfortable, but kind of dirty around
Stayed 5 nights in Jul 2023
Response from HOTEL CROWN VICTORIA on 31 July 2023
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

4/10 Poor

Robert

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from HOTEL CROWN VICTORIA on 3 July 2023
Le damos las gracias por haber elegido nuestro hotel y esperamos tener la oportunidad de servirle de nuevo en el futuro.

6/10 Okay

Tanairy

Disliked: Staff & service
Stayed 7 nights in Jun 2023
Response from HOTEL CROWN VICTORIA on 3 July 2023
Le damos las gracias por haber elegido nuestro hotel y esperamos tener la oportunidad de servirle de nuevo en el futuro.

10/10 Excellent

Eugenia

Stayed 5 nights in Jun 2023
Response from HOTEL CROWN VICTORIA on 10 July 2023
Le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.

4/10 Poor

Esperanza

Business traveller
Disliked: Staff & service, amenities
Esta opción no me parece valiosa. El servicio del mostrador pobre, sin interés por el cliente. De muy bajo perfil. Sin considerar que seas gold Expedia. Se fué la luz dos veces cuando tenía mis reuniones de trabajo.
Stayed 1 night in Jun 2023
Response from HOTEL CROWN VICTORIA on 16 June 2023
Gracias por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar las expectativas.

10/10 Excellent

Melissa

Stayed 3 nights in Jun 2023
Response from HOTEL CROWN VICTORIA on 7 June 2023
Le damos las gracias por haber elegido nuestro hotel y esperamos tener la oportunidad de servirle de nuevo en el futuro.

8/10 Good

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very clean and basic, excellent bed and pillows. The parking ramp is not very well done so your car may scratch underneath. The breakfast buffet is very basic nothing extraordinary but at a really good price. Overall is a great place to stay if you are going for work to Queretaro.
Stayed 1 night in Jun 2023
Response from HOTEL CROWN VICTORIA on 6 June 2023
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

10/10 Excellent

Dayavasini

Stayed 1 night in May 2023
Response from HOTEL CROWN VICTORIA on 12 June 2023
Le damos las gracias por haber elegido nuestro hotel y esperamos tener la oportunidad de servirle de nuevo en el futuro.

6/10 Okay

Marco

Business traveller
Liked: Room comfort
Stayed 1 night in Apr 2023
Response from Hotel Crown Victoria on 26 Apr 2023
Gracias por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar las expectativas.

10/10 Excellent

Pedro Cesar

Stayed 1 night in Mar 2023
Response from HOTEL CROWN VICTORIA on 24 Mar 2023
Gracias por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.

2/10 Terrible

JAIME

Disliked: Amenities, property conditions & facilities
el hotel requiere mantenimiento, el aire acondicionado hacia mucho ruido y se apagaba solo, cada 5 minutos por el ruido y vibración
Stayed 1 night in Mar 2023
Response from HOTEL CROWN VICTORIA on 21 Mar 2023
Gracias por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar las expectativas.

10/10 Excellent

Ricardo

Liked: Staff & service, amenities, property conditions & facilities
Everything was excellent. Loved it.
Stayed 2 nights in Mar 2023
Response from HOTEL CROWN VICTORIA on 21 Mar 2023
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos, esperamos poder darle la bienvenida de nuevo muy pronto.

10/10 Excellent

Virginia

Stayed 2 nights in Mar 2023
Response from HOTEL CROWN VICTORIA on 10 Mar 2023
Le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.

8/10 Good

AURORA

Stayed 1 night in Jan 2023
Response from Hotel Crown Victoria on 30 Jan 2023
Le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.

10/10 Excellent

Luis Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean nice affordable and the location is really convenient. prices are reazonable.
Response from Hotel Crown Victoria on 23 Jan 2023
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 Excellent

Bereniz

Response from HOTEL CROWN VICTORIA on 4 Apr 2023
Le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.

10/10 Excellent

ROCIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms have a safe, fridge and coffee maker. The beds are comfortable and the rooms are clean. The staff was very nice.
Stayed 1 night in Dec 2022
Response from Hotel Crown Victoria on 31 Dec 2022
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

2/10 Terrible

sophia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nobody speaks English. There is no alarm clock in the room.
Stayed 1 night in Dec 2022
Response from Hotel Crown Victoria on 12 Dec 2022
We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.

8/10 Good

Horacio

Stayed 1 night in Dec 2022
Response from HOTEL CROWN VICTORIA on 4 Apr 2023
Le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.

10/10 Excellent

Octavio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This place is the definition of great service from house keeping to front desk. The employees are a breath of fresh air when it comes to service. When I travel to Querétaro this will be the only hotel I will stay at.
Stayed 1 night in Dec 2022
Response from Hotel Crown Victoria on 8 Dec 2022
Buenas tardes Sr. Octavio. Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos, esperamos poder darle la bienvenida de nuevo muy pronto.¡Es un placer atenderle!

10/10 Excellent

Asencion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel
Stayed 1 night in Oct 2022
Response from Hotel Crown Victoria on 17 Oct 2022
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great service
Stayed 1 night in Oct 2022
Response from Hotel Crown Victoria on 3 Oct 2022
Estimado Luis,Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos, esperamos poder darle la bienvenida de nuevo muy pronto.Saludos

10/10 Excellent

Geronima

Stayed 1 night in Sep 2022
Response from HOTEL CROWN VICTORIA on 4 Apr 2023
Le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.

10/10 Excellent

Perla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice. And the staff friendly.
Stayed 2 nights in Aug 2022
Response from Hotel Crown Victoria on 24 Aug 2022
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

10/10 Excellent

Thomas, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and nice atmosphere. Didn’t receive the VIP benefit because I didn’t need it
Stayed 1 night in Aug 2022
Response from Hotel Crown Victoria on 15 Aug 2022
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

8/10 Good

Oscar

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The rooms not cleaned
Stayed 1 night in Jul 2022
Response from Hotel Crown Victoria on 5 Aug 2022
Estimado Oscar, Le damos las gracias por haber elegido nuestro hotel y esperamos tener la oportunidad de servirle de nuevo en el futuro. Saludos

10/10 Excellent

Diana Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena estancia, muy tranquilo y limpio.
Stayed 1 night in Aug 2022
Response from Hotel Crown Victoria on 3 Aug 2022
Estimada Diana, Le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto. Saludos

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pleasing very nice hotel awesome location super nice staff
Stayed 1 night in Jun 2022
Response from Hotel Crown Victoria on 30 June 2022
Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

6/10 Okay

ESMERALDA, Aurora

Travelled with family
Disliked: Staff & service
This is not a 4 star Hotel.
Stayed 4 nights in May 2022
Response from Hotel Crown Victoria on 13 June 2022
We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Crown Victoria holiday experience an unforgettable one for all the right reasons.