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Reviews of SureStay Plus Hotel by Best Western Quanah

2.5 out of 5
SureStay Plus Hotel by Best Western Quanah
1100 W 11th St, Quanah, TX

Reviews

7.8

Good

Rating 10 - Excellent. 164 out of 430 reviews" "
Rating 8 - Good. 138 out of 430 reviews" "
Rating 6 - Okay. 66 out of 430 reviews" "
Rating 4 - Poor. 33 out of 430 reviews" "
Rating 2 - Terrible. 29 out of 430 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean room.
Stayed 1 night in May 2024

6/10 Okay

Lori

Travelled with partner
Liked: Staff & service
The lobby was nice and our room was nice also. Except for the bathtub. It was rusty and old. I didn’t feel comfortable taking a shower in it. In the morning we went to get coffee and it was horrible, I’m not that picky when it comes to coffee but it was undrinkable! And it was cold! So I wasn’t going to eat anything from their breakfast if the coffee was any indication of the quality!
Stayed 1 night in Apr 2024

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained
Stayed 1 night in Apr 2024

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Sondra

Disliked: Amenities
I booked 3rd party and room was not pictured the way it looked in photos. They mixed pictures in from a remodeled hotel, so it was deceptive. There was a hot dog and bun left in microwave from previous guests. Kinda gross. Bed was comfortable, carpet old and torn, bathroom floor was sticky.
Stayed 1 night in Apr 2024

2/10 Terrible

Catherine

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The refrigerator and chair in the room were broken. It smelled like cigarettes all over.
Stayed 2 nights in Mar 2024
Response from Nicole on 28 Mar 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Harilaos

Disliked: Cleanliness, amenities, property conditions & facilities
The linens on the bed had a lot of hair on it. Felt like they do not regularly change and wash the sheets. Also, the internet was extremely slow. I could barely get any work done.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Roxane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for passing through
Passing through with tired kids. Quiet and clean. That's all we were looking for. Thank you
Stayed 1 night in Jan 2024

4/10 Poor

Liz

Stayed 1 night in Dec 2023

8/10 Good

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe, hotel had staff nice. Not fancy but as expected for the price range of hotel.
Stayed 1 night in Dec 2023

2/10 Terrible

Susan

Travelled with family
Stayed 1 night in Dec 2023
Response from Bianca on 14 Dec 2023
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Briana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff were friendly!
Stayed 3 nights in Nov 2023

10/10 Excellent

Colette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. They directed us to restaurants. Request for extra blanket was cheerfully handled.
Stayed 1 night in Nov 2023

10/10 Excellent

Shavonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the location it was fine. it's not a fancy hotel but it was clean I didn't see any bugs there were no loud guest. I would stay again. The staff were friendly. It appears to be in the process of renovation so it may be fancier in the future but it was clean and the staff were nice.
Stayed 3 nights in Nov 2023

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful changing my date and friendly.
Stayed 1 night in Nov 2023

6/10 Okay

Dustin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
It’s just an old hotel that needs updated. The halls smelt bad and our bathroom was dirty. Our bedding was clean though and the hostess was very nice
Stayed 1 night in Nov 2023

2/10 Terrible

Gregg

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very small town with people walking around the property all hours of the night.
Stayed 5 nights in Nov 2023
Response from Bianca on 30 Nov 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Uncleanliness
I work for a transportation company and 6 of our people were staying here as it was the Only hotel in town. One of my coworkers came back out no sheets on their bed. Another couple came back out there room had not been cleaned. I called down to the front desk and asked her if we got towels and washcloths with the room or did I need to use the dirty one’s hanging over the shower curtain rail. The lady at the front desk was very kind. But nothing like seeing gross used washcloths in your room. I stay in a lot of hotels for work and I have such a low tolerance for uncleanliness and yuck someone else used wash clothes. Yuck. My 6 person crew won’t be staying here again the duration of this project. We’ll drive the extra distance to the next city.
Stayed 1 night in Nov 2023
Response from Bianca on 29 Nov 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Faye, Hackett

Travelled with partner
Disliked: Amenities
The room was clean just dusty. and the breakfast food was cool not hot on Saturday morning with us having to warm everything up in the microwave. Sunday's breakfast was even colder. Trash was not taken out from Saturday morning in the breakfast area. Every time we came and when from our room the staff was outside smoking.
Stayed 2 nights in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Was great customer service, breakfast was good, staff was super friendly
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Room ready got in late
Stayed 1 night in Oct 2023

8/10 Good

Tommy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good place to spend the night. It looked like they were in the process of remodeling so may improve. Breakfast was not quite what I expected. Overall, I would gladly stay there again if I need to spend the night in the area.
Stayed 1 night in Oct 2023

6/10 Okay

Lief

Stayed 1 night in Oct 2023

8/10 Good

Sharon, Texarkana

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The staff was polite and courteous. They were not fully engaged in maintaining the facility.
Stayed 1 night in Oct 2023

6/10 Okay

Clifford

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Unhappy
Heating/air conditioning system was very loud so we could not run it to keep warm and sleep. Asked for a different room but the clerk said she was booked full up. Breakfast was not ready at 6:30, no scrambled eggs. No biscuits or bacon.
Stayed 1 night in Oct 2023

8/10 Good

Miranda

Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Oct 2023

6/10 Okay

Margie

Liked: Cleanliness, staff & service, room comfort
So so
The people at the Hotel were very nice. The bathtub was horrible. Rust stains around the faucet and the rubber mat in the tub was dingy and flipping up.
Stayed 1 night in Sep 2023

10/10 Excellent

Angel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Great hotel for a small town. Will stay here again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

timothy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Marcia

Travelled with family and small children
Disliked: Property conditions & facilities
They have shower heads that aren't operational, insects, and very limited breakfast. Staff was okay
Stayed 1 night in Aug 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Lindsay R

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There is no vending in "vending" labeled areas. Had to leave that hotel to buy a bottle of water.
Stayed 1 night in Aug 2023

8/10 Good

Jacob, Alvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access property that was available when we needed it and affordable
Stayed 1 night in Aug 2023

10/10 Excellent

Samantha

Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed one night passing through. Clean and quiet room for the night. Will stay again.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean; friendly staff. Would stay here again.
Stayed 1 night in Jul 2023

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. No issues.
Stayed 1 night in Aug 2023

10/10 Excellent

marsha

Travelled with family
Nice room and friendly staff. The waffle maker was out of service and the bathtub had brown stains, couldn’t get the shower to come on.
Stayed 1 night in Jul 2023

10/10 Excellent

Janet

Liked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, Complimentary Breakfast. price affordable.
Stayed 1 night in Jul 2023

10/10 Excellent

Germinia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect
We enjoyed the visit the only thing that wasn’t great was the tub had rust on it other than that it was perfect
Stayed 1 night in Jul 2023

2/10 Terrible

Paiman, Roseville

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The place was dirty, smelled like smoke! Carpet was very dirty!!!!
Stayed 1 night in Jul 2023

10/10 Excellent

YU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was beyond our expectations.
Stayed 1 night in Jul 2023