Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Termas Puyehue Wellness & Spa Resort

4 out of 5
Termas Puyehue Wellness & Spa Resort
Ruta 215 Km 76, Puyehue, Los Lagos

Reviews

9.2

Wonderful

Rating 10 - Excellent. 43 out of 63 reviews" "
Rating 8 - Good. 13 out of 63 reviews" "
Rating 6 - Okay. 5 out of 63 reviews" "
Rating 4 - Poor. 0 out of 63 reviews" "
Rating 2 - Terrible. 2 out of 63 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Matías

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Paradise—only if your idea of paradise is cacophony of screaming children. This place it’s maybe too family friendly, to put it on more positive terms. Spa and massages were great though. The common areas are hell if you’re looking to relax, and there’s no escape, you’re supposed to have breakfast/lunch/dinner here because this is a resort experience. Staff is a mixed bag. In conclusion, not worth it for the price if you’re not packing kids.
Stayed 5 nights in Jan 2024

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was so much fun. We did activities, enjoyed the warm pools, the food. Everything was fantastic!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent two night stay. Fabulous staff, good food, comfortable rooms, and gorgeous pools and grounds. Be sure to get a massage at the spa!
Stayed 2 nights in Dec 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to be missed if travelling through Chile
We throughly enjoyed our stay here. It’s easy to get to by bus if travelling through Osorno. Just a local bus company ELP. Great Spa, fabulous grounds with walking trails. Bowling, mini golf and plenty for kids too.
Stayed 3 nights in Dec 2023

10/10 Excellent

Loreto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to relax and renew
Amazing place, service and amenities, the food experience, spectacular! Congratulations to the chef and bartenders with their delicious concoction.
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nature and open spaces, thermal spring waters, nice restaurants (with some restrictions because COVID) and wonderfull rooms. They also have a program with outdoor activities like paddle kayaks in a lake, visit native Valdivian rainforest with spectacular views and landscapes and water falls ... I liked very much.
Stayed 5 nights in Jun 2021

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly hotel & thermal spa
Lovely property from another era. Puyehue is a sprawling lodge style hotel perched on a hill overlooking Lago Puyehue My husband and I spent 3 nights as part of a larger trip. While lovely, we felt it was better for families. That being said, the bright spot was the thermal spa. There are 3 well maintained pools: outside, outside with a cover and inside. The inside pool was our favorite because it was so unique. PROPERTY Great location for outdoorsy types wanting to get into the national park. Beautiful, well maintained grounds and hotel. ROOMS Comfortable and a good size, but somewhat dated. SERVICE Attentive and friendly. English was not extensive, but enough overall. We would definitely recommend to families or older couples who are looking for a relaxing holiday focused on spa and outdoors.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Check in and check out with Andrea B. Thank you Andrea for an excellent experience!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three great hot pools/baths. Excellent buffet dinner and breakfast. Lots of activities to choose from. Beautiful surroundings.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice hotel on beautiful grounds in a secluded area. I had a wonderful, relaxing stay.

8/10 Good

Aldo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel con buenas instalaciones, variedad de comidas y tragos. Personal amable y dispuesto a explicar actividades y senderos que se pueden realizar.
Stayed 3 nights in Apr 2024

10/10 Excellent

Esteban

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Pablo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 5 nights in Feb 2024

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

cristian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023

10/10 Excellent

Cleuza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort centenário, moderno e bem cuidado!! Equipe muito educada e atenciosa. Amamos estar no Termas Puyehue!!
Stayed 4 nights in Nov 2023

10/10 Excellent

Ángela

Stayed 1 night in Oct 2023

10/10 Excellent

ANTONIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar para una escapada familiar Buena programación de actividades , muy buena comida y bar Totalmente recomendable
Stayed 3 nights in Jul 2023
Response from Equipo Reservas Hotel Termas de Puyehue on 22 Aug 2023
Muchas gracias por tus comentarios!

6/10 Okay

JEISON DAVID

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Regular servicio
Buen lugar pero poco atentos con los huéspedes me tocó mover mis maletas por mi cuenta había reservado 2 camas me dieron una matrimonial
Stayed 1 night in May 2023

10/10 Excellent

Jessica

Stayed 3 nights in Dec 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lo mejor del Sur
Excelente la atención la limpieza y la comida muy gourmet Me encantó porque fui sola y no me aburrí para nada las habitaciones impecables y muy hermosas Cama King para una persona
Stayed 1 night in Apr 2022

10/10 Excellent

Angelica

Stayed 2 nights in Sep 2021

10/10 Excellent

Belén

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilloso!!!!
Excelente !!!...un lugar agradable y confortable ,con un hermoso entorno. El personal muy amable..sin duda un muy buen lugar para descansar!!!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno recomendado para ir en familia a descansar
Stayed 2 nights in May 2021

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Excelente experiencia, todos los servicios nos sorprendieron, han mejorado muchísimo, atención en restaurantes de primer nivel, la comida siempre fresca y exquisita. Todo limpio y bien organizado, sin duda volveremos
Stayed 1 night in May 2021

10/10 Excellent

Clevert J.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Algún día volveremos...
La estada fue excelente, sabía de su calidad, pero nunca había ido antes, ahora lo puedo decir con propiedad, que es un gran hotel y su gente es muy profesional y la atención es óptima, gracias a todos.
Stayed 4 nights in Mar 2020

10/10 Excellent

JuanCarlos, Guatemala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar para regresar. Habitaciones cómodas y limpias. Personal comprometido y las termas excelentes. Un verdadero lugar para relajarse y disfrutar la estancia. Comida aceptable y el precio con Expedia fue excepcional. Regresare con la familia.
Stayed 1 night in Mar 2020

2/10 Terrible

Alda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssimo
Muito ruim atendimento péssimo instalações sem manutenção e antigos
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy muy recomendable..................................
Stayed 1 night in Aug 2019

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ótima estrutura mas serviço ruim
Fizemos a reserva e o site informava que havia um presente de uma garrafa de vinho: não nos deram nada! Ficamos no hotel somente uma noite e a piscina interna foi fechada para manutenção sem aviso no hotel, no check-in e nem na reserva. Tentaram nos cobrar por 4 jantares (2 cobranças por pessoa) sendo que ficamos uma noite). Mas estrutura do hotel é ótima, com piscinas grandes, café da manhã bem variado, jantar buffet livre MARAVILHOSO e com atendimento de qualidade, quarto limpos, com vista, climatização do quarto muito quente (mesmo ajustando), há muita atividade ao ar livre e para crianças, espaços com lareiras e chás disponíveis pelo hotel. Cavalgadas, caminhadas, quadras abertas, sala de jogos internas, estacionamento aberto.
Stayed 1 night in May 2019

8/10 Good

K, Berlin

Gutes Pool, Frühstück gut, für den Preis OK. Die kinderreichen Familien sind oft sehr laut.
Stayed 2 nights in Nov 2018

8/10 Good

Tati, santa fe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
linda propiedad y muy buena las piscinas.muy amplias y comodas las habitaciones, deberia haber mas variedad de comidas
Stayed 1 night in Oct 2018

10/10 Excellent

Horacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great for families with kids
We visited in mid August 2018. Since there is a 4pm check in and 11am checkout you really also need to purchase the additional buffet lunch which also entitles you to use all the facilities. There are bikes, horse rides, a full bowling alley, a game room (with taca-taca or table soccer, ping pong and pool tables). The property is beautiful and has nice walks and bike rides. And of course there are the large nice thermal pools (indoor and outdoor) where you can swim for hours. For a family vacation it was well worth it, particularly as there was rain part of the time. We spent another night at the Aguas Calientes cabins and also a day of skiing in Antillanca (a low key but enjoyable small ski resort), not too far away where you can see two spectacular volcanoes and a lake while skiing. Make Puyehue your base of activities for several days. Scenery in the area is as beautiful (don't miss the small lakes on the way up to Antillanca).. Ski rental in the Puyehue hotel is actually cheaper than at the top of the mountain. Do be warned that there's essentially no stores or gas after Entre Lagos (which doesn't have much if any tourist attractions) which is 30 minutes away. So plan ahead and bring some water and food, unless you plan to eat nothing but 'all you can eat' buffets.
Stayed 1 night in Aug 2018

10/10 Excellent

Jose, Cuernavaca Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
First days thermal water was nice... then temperature drop... it wasnt nice... couldnt get a reservation for olive restaurant was "always" full... however I love the place
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel hermoso y con muy buena atencion
Excelente

10/10 Excellent

Maximiliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Majestuoso
Muy lindo hotel, excelente habitación y servicio en general. Muy bueno las piletas termales. Actividades extras también como cabalgatas, ciclismo, caminatas etc.. Lo negativo es que no tiene bidé el baño, a pesar de ser un muy buen baño, amplio y lujoso.

10/10 Excellent

maria eliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lugar para relajarse
excelente experiencia, volvería de nuevo sin dudarlo

8/10 Good

juan pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limpio y comodo
Muy Buena Calidad de los servicios y del hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
experiencia sensacional
Simplesmente otimo o lugar. As piscinas sao aquecidas pelas termas entao da para aproveitar mesmo nos dias frios. Os atendentes nao falam portunhol nem ingles o que dificultou a comunicação, mad conseguimos nos virar. Dica: Tem uma caminhada ate o mirante que vale muito a pena. Para chegar nesse hotel viemos de carro, mas tem como pegar um transfer na cidade de osorno. Outra dica é reservar o hotel com all inclusive. Vale mais a pena, sem contar o conforto.

8/10 Good

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel cada vez mejor
El hotel ha mejorado mucho en cuanto a la atención, mantencion y renovación de sus instalaciones. Lo que es lamentable y tengo la certeza que los dueños saben es que su servicio de alimentación en general no es bueno y no responde a una oferta all inclusive 5 estrellas Lo demás bastante bien y nos sorprendieron con una antencion en la habitación por nuestro aniversario. Ese tipo de detalles blanca hace querer volver

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel perfeito
Ótimo hotel local muito bom para descansar, somente senti falta do bar longe próximo as piscinas servirem bebidas alcoólicas . De resto perfeito!

8/10 Good

Maria, Puerto Varas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relajo
Disfrutamos del silencio y de la exuberante naturaleza

8/10 Good

Diego, Puerto Montt, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena estadía, falta calefacción en el hotel
El pago fue mayor a lo que decía la Página de hotels.com Supuestamente el pago total era con impuestos incluidos, sin embargo en el hotel me cobraron los impuestos.

8/10 Good

Itamar, São Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Único senão é quanto ao refeitório. As refeições por buffet são sofríveis. Há poucas vagas para o restaurante "a la carte" e este sim vale muito à pena. A reserva precisa ser feitas durante o café da manhã, pois acabam muito rápido.

10/10 Excellent

Max, Concepción

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin de Semana de Relax
En general muy bién, a pesar que la piscina techada se encontraba en mantención, siempre es grato disfrutar de los otros sectores y naturaleza que rodea al complejo.