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Reviews of Hostal Hielo Sur

2.5 out of 5
Hostal Hielo Sur
Avenida Espana, 247, Punta Arenas

Reviews

7.6

Good

Rating 10 - Excellent. 9 out of 31 reviews" "
Rating 8 - Good. 12 out of 31 reviews" "
Rating 6 - Okay. 6 out of 31 reviews" "
Rating 4 - Poor. 2 out of 31 reviews" "
Rating 2 - Terrible. 2 out of 31 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Marnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hostal Hielo Sur was a great place for a night! Breakfast was AMAZING. Would recommend sleeping with ear plugs but otherwise would stay again :)
Stayed 1 night in Mar 2024
Response from Receptionists' team. on 10 Apr 2024
We're so glad of your positive experience. About the noise it's because it is locaded in the very downtown of the city but we will work to improve it.

6/10 Okay

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I enjoyed our time in time lovely hostel😊
Stayed 2 nights in Dec 2023

6/10 Okay

Russ

Disliked: Staff & service, property conditions & facilities
Basic not quaint or cozy
Wouldn't recommend. Room was clean but bathroom had mildew. Cramped room and very tiny bathroom. On a main road, can hear every car go by even in the back room. Maybe take your chances on another property in this price range.
Stayed 2 nights in Feb 2023

10/10 Excellent

roque

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean! Breakfast included. We love it.
Stayed 1 night in Jan 2023
Response from Hielo Sur on 17 Feb 2023
Gracias por sus mensajes,Buen dia!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for our needs
Easy to store luggage for extra time. walking distance to town.
Stayed 1 night in Jan 2023

8/10 Good

Mark, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
For the price you really can't beat it. About 20 min drive from the airport and 15 min walk to city center. Quant and cozy spot.

6/10 Okay

Gaetan

Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast. Clean rooms.7500cl for laundry.The wifi doesn't reach room 5. Street a bit noisy

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very nice. They had a blow dryer in the bathroom which was awesome
Stayed 1 night in Jan 2018

6/10 Okay

STEVE

10/10 Excellent

valentin l

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

ADRIANA CELIA

Stayed 1 night in Nov 2023

8/10 Good

Myriam

Stayed 1 night in Mar 2023

8/10 Good

Rodolfo

Travelled with family
Liked: Property conditions & facilities
Detalles a solucionar
Un hostal muy lindo, la habitación que me tocó tenía un tragaluz muuuy grande y no tenía forma de taparlo para evitar la entrada de luz y poder descansar bien, tenía mucha filtración del viento y por ende entro un poco de tierra
Stayed 2 nights in Jan 2023

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Bien, pero podría ser mejor
No estaban atentos a recibir pasajeros y nos quedamos fuera por mas de 30 minutos para poder ingresar. El resto bien. Pero podria mejorar ofreciendo agua caliente de libre disponibilidad por ejemplo para un té.
Stayed 1 night in Jan 2023

8/10 Good

Rosa Estela

Stayed 2 nights in Jul 2022

8/10 Good

Marcela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buena opción.
De la limpieza nada que decir.... muy buena. Lo que falta es quizás tener en la habitación un mueble y en el baño también. La habitación no tenía dónde poner ciertas cosas, considerando que nosotros fuimos por 6 noches. El closet sólo tiene para colgar ropa, entonces falta una repisa o un mueble adicional. El otro problema que tuve fue que el día 31 consulté si había problemas con el horario de regreso y me indicaron que ninguno, pero al volver al hostal, eran las 3 de la mañana y costó mucho para que nos abrieran, sin mencionar que la persona que lo hizo, fue bien desagradable. Nosotros pasamos las 00 hrs. con familiares, por lo tanto por eso llegamos a esa hora. Me pareció mal, porque en la página dicen que están atendiendo 24/7. No fue la forma. La atención de los otros días, fabulosa.
Stayed 6 nights in Dec 2021
Response from Hostal Hielo Sur on 12 Jan 2022
Estimada, agradecemos su comentario y nos ayuda a mejorar cada día, lo que nos comenta ya lo informamos a Gerencia y estamos tomando las medidas correspondientes para evitar esto. Que tenga bue día!

10/10 Excellent

Francisco

Stayed 4 nights in Dec 2021
Response from Hostal Hielo Sur on 12 Jan 2022
Estimada, agradecemos su comentario y nos ayuda a mejorar cada día. Que tenga buen día!

10/10 Excellent

Benita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El equipo muy profesional y excelente servicio.
Stayed 2 nights in Dec 2021
Response from Hostal Hielo Sur on 12 Jan 2022
Estimada, agradecemos su comentario y nos ayuda a mejorar cada día. Que tenga buen día!

2/10 Terrible

Luis Alberto

Stayed 1 night in Dec 2021
Response from Hostal Hielo Sur on 12 Jan 2022
Estimado, agradeceriamos que nos comente el por que de su nota, nos ayuda a mejorar cada día. Que tenga buen día!

10/10 Excellent

Sergio Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Foi muito bom, atrasamos a viagem 6 horas e mesmo assim o quarto errava disponível.
Stayed 1 night in Jan 2020
Response from Hostal Hielo Sur on 28 Jan 2020
Muchas gracias por su comentario. Esperamos verlo pronto! Saludos,

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio y desayuno. La limpieza muy buena también. Un poco ruidosa la habitación cerca de la recepción por la mañana pero en general es recomendable
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not trustworthy hotel不守信用的西羅蘇爾青年旅舍
飯店業者承諾的收費竟然在我們旅行過兩天就又多收費用,email也不回覆,服務態度讓人難以忍受,讓我們的旅行非常掃興,不想吃虧的旅客千萬別在這裡住宿. The hotel staff promised the charge when we checked in, but after we leave the hotel several days later, they charge additionally to our credit card. There is no reply to our email, which makes people very frustrated and disappointed at this kind of service. We would never recommend people to use this hotel in their travel.
Stayed 2 nights in Jan 2018
Response from Team Hielo Sur on 7 Feb 2018
Dear guest, As we answered to you in another message, we have not charged any extra money. You booked two nights and you had a delay in your flight, therefore, you arrived to our hostal early morning and we delivered your room immediately. You did not want to pay for your whole reservation since you get late, but that was out of our hands. Booking policies are clear. We are sorry for your comments. Best Regards.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bom para passar a noite
Bom hostel para pernoitar no caminho para torres de paine.
Stayed 1 night in Jan 2018

4/10 Poor

Angelo

Disliked: Staff & service, property conditions & facilities, room comfort
Bof, mais vraiement bof
Hôtel vetuste presque délabré avec des chambres au comfort ridicule Ok pour une nuit. Plus c'est suicidaire Le personnel est très gentil et Punta Arenas vaux la peine.....
Stayed 1 night in Nov 2017