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Reviews of Sunscape Puerto Vallarta Resort & Spa All Inclusive

3.5 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 274 out of 1009 reviews" "
Rating 8 - Good. 290 out of 1009 reviews" "
Rating 6 - Okay. 206 out of 1009 reviews" "
Rating 4 - Poor. 120 out of 1009 reviews" "
Rating 2 - Terrible. 119 out of 1009 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Eduardo

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I liked the fact that there were many food option in walking distance and shopping... The staff was not friendly, as a latino, i was not acknowledged the same as white ppl. Sad to say. When i approached the entainment staff they just blew me off....
Stayed 5 nights in Apr 2024

4/10 Poor

Andrea

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Second time staying at this hotel. First time was great, but it has gone down in quality. The staff is great, and tends to go above and beyond to help. The hotel itself needs work - the pool specially. Tiles missing, water not clear - not inviting. The buffet also had way less choices for a healthy meal than before. The rooms are looking a little different than the pictures too - dated, and in need of a facelift. The location is good, and the beach is great for long walks.
Stayed 1 night in Apr 2024

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great choice for a budget vacation. Hotel is 3 stars not 4 as it is shown on Google. Building is old but fully functional.
Stayed 7 nights in Apr 2024
Response from Sunscape Puerto Vallarta Resort & Spa on 3 May 2024
Dear Alex, Thank you for taking the time to rate your recent experience at Sunscape Puerto Vallarta Resort & Spa. We regret to know that we fell short of your expectations during your stay. If you have any specific feedback or concerns that you would like to share with us, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Malecon. Location is excellent. Food was very good with lots of choices. Pool was quite busy so bartenders were busy. Beach was beautiful with plenty of space 😍
Stayed 7 nights in Mar 2024
Response from Sunscape Puerto Vallarta Resort & Spa on 3 May 2024
Dear Helen, Thank you for taking the time to rate your recent stay with at Sunscape Puerto Vallarta Resort & Spa. We are happy to learn you had a pleasant stay and hope to welcome you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know. Best regards,

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special shout-out to Eric, captain of the bellhops, for going above and beyond for me on my first trip to Mexico. I chose this resort as a "budget friendly" option and I was very happy with my selection. Yes, the pool could use some touch ups on the tilework but overall I had a lovely time.
Stayed 8 nights in Mar 2024
Response from Sunscape Puerto Vallarta Resort & Spa on 22 Apr 2024
Dear Heather, Thank you for taking the time to share your experience with us. We're thrilled to read that you had a wonderful time during your first trip to Mexico, and we're especially delighted to know that Eric, our captain of the bellhops, went above and beyond to ensure your stay was memorable.We're pleased to know that you found our resort to be a budget-friendly option that exceeded your expectations. Your feedback regarding the pool tilework is duly noted, and we'll be sure to address this to enhance the overall experience for our guests.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another lovely experience in the future.Warm regards,

2/10 Terrible

Renshaw

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was horrible. The food service was horrible. The customer service was average. The rooms were horrible. The pictures from the rooms online does not match the rooms when you arrive. I wouldn’t recommend this property ever. Major updates. Need to be done.
Stayed 3 nights in Apr 2024
Response from Sunscape Puerto Vallarta Resort & Spa on 15 Apr 2024
Dear guest, Thank you for taking the time to rate your recent experience at Sunscape Puerto Vallarta Resort & Spa. We regret to know that we fell short of your expectations during your stay. Your observations are valuable to us as they allow us to improve our service. We appreciate your visit and hope to have the opportunity to welcome you again soon, aiming to provide you with a better experience.Sincerely,

4/10 Poor

Marissa

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sunscape Puerto Vallarta Resort & Spa on 23 Apr 2024
Dear guest,Thank you for taking the time to rate your recent experience at Sunscape Puerto Vallarta Resort & Spa. We regret to know that we fell short of your expectations during your stay. If you have any specific feedback or concerns that you would like to share with us, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a family vacation here and it was wonderful. Staff was very helpful and always friendly. The facilities were always clean and everything was gorgeous. The food at the restaurants was okay but for anyone with dietary restrictions, options were limited but you can make it work. You do need to get towels on patio chairs around 8am to ensure you get a spot of your choosing. They will pick up towels if you leave them too long unattended so leave your cheap flip flops with it. We booked excursions right at the hotel, and were able to get Uber or taxis to pick up directly in front and staff will call for taxis for you. Part of our family took advantage of the “babysitting” service. Kids got to do activities and staff took them for meals and played in the kids pool area. This is a great place for the price. (I’m vegan and I was able to have enough food options even though they were limited)
Stayed 7 nights in Mar 2024
Response from Sunscape Puerto Vallarta Resort & Spa on 15 Apr 2024
Dear Jennifer, Thank you so much for choosing to spend your family vacation with us at Sunscape Puerto Vallarta Resort & Spa. We're thrilled to read that you had a wonderful experience during your stay.It's fantastic to know that our team's helpfulness and friendliness, along with the cleanliness of our facilities, contributed to making your stay enjoyable. We appreciate your feedback regarding the food options, especially for guests with dietary restrictions. Rest assured, we're continuously working to expand our offerings to cater to all dietary needs.We're also glad to read that your family members took advantage of our babysitting service and that the kids had a great time.Thank you for your kind words and for highlighting our resort as a great value for the price. We hope to have the pleasure of welcoming you and your family back for another fantastic stay in the future.Warm regards,

8/10 Good

Martha L

Stayed 3 nights in Mar 2024
Response from Sunscape Puerto Vallarta Resort & Spa on 15 Apr 2024
Dear Martha, Thank you for taking the time to rate your recent stay with at Sunscape Puerto Vallarta Resort & Spa. We are happy to learn you had a pleasant stay and hope to welcome you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know. Best regards,

8/10 Good

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great employees, great location, beautiful view of bay and mountains.
Stayed 6 nights in Apr 2024
Response from Sunscape Puerto Vallarta Resort & Spa on 13 Apr 2024
Dear guest, Thank you for taking the time to rate your recent stay with at Sunscape Puerto Vallarta Resort & Spa. We are happy to learn you had a pleasant stay and hope to welcome you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know. Best regards,

8/10 Good

Melissa Louise Dorothy

Travelled with family
Liked: Staff & service, amenities
Had a great time with family at sunscape. There are some areas that are in need of repair but overall was great. Also needs more food options.
Stayed 7 nights in Mar 2024
Response from Sunscape Puerto Vallarta Resort & Spa on 11 Apr 2024
Dear guest, Thank you for sharing your feedback with us. We're delighted to read that you had a great time with your family at Sunscape Puerto Vallarta Resort & Spa. We appreciate your observations regarding areas that are in need of repair, and we assure you that we take such feedback seriously as we strive to continuously improve our facilities. Additionally, we'll certainly take your suggestion for more food options into consideration as we work on enhancing our offerings for our guests. Your satisfaction is important to us, and we hope to have the opportunity to welcome you and your family back for another enjoyable stay in the future. Warm regards,

8/10 Good

meliza

Travelled with family
Liked: Staff & service
The resort is ok, service was good and food too. A lot of rocks in front of the ocean. Its a little overpriced for what you get.
Stayed 2 nights in Apr 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 11 Apr 2024
Dear Meliza, Thank you for taking the time to share your feedback with us. We're glad to know that you found the service and food to be good during your stay. We appreciate your comments regarding the pricing and will take them into consideration as we continually strive to provide value for our guests. If there's anything specific you believe we can improve upon to enhance your experience, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for an even better stay in the future. Warm regards,

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, lots to do
Stayed 7 nights in Apr 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 11 Apr 2024
Dear Sean, Thank you for taking the time to rate your recent stay with at Sunscape Puerto Vallarta Resort & Spa. We are happy to learn you had a pleasant stay and hope to welcome you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know. Best regards,

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from everyone was great
Stayed 3 nights in Apr 2024
Response from Sunscape Puerto Vallarta Resort & Spa on 12 Apr 2024
Dear Maria, Thank you for taking the time to rate your recent stay with at Sunscape Puerto Vallarta Resort & Spa. We are happy to learn you had a pleasant stay and hope to welcome you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know. Best regards,

4/10 Poor

Rubi

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Amenities, property conditions & facilities
A/c in room would make noise and would leak from ceiling more then once while there and didn’t care to move us rooms. Water from shower leaked out. Laundry there is very expensive! They gave us vouchers but we’re only able to use them in very limited areas(we didn’t even get to use them). We had to travel outside of hotel to be able to use one coupon per person. Unbelievable! Food was always the same. Italian restaurant only ages 8 and up were able to dine in. Dress code they would send the guys back to put on a T-shirt because they were unable to wear a tank top shirt while dinning and we were on “vacation” We learned from this experience. I would travel to puerto Vallarta but not to this resort. The help was not all that great.
Stayed 7 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 11 Apr 2024
Dear guest, We regret to read that your experience did not meet your expectations. Your observations are valuable to us as they allow us to improve our service. We appreciate your visit and hope to have the opportunity to welcome you again soon, aiming to provide you with a better experience.Best regards,

10/10 Excellent

Carlos Alberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good! Good relation between price and experience
Stayed 1 night in Apr 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 11 Apr 2024
Dear Carlos Alberto, Thank you for taking the time to rate your recent stay with at Sunscape Puerto Vallarta Resort & Spa. We are happy to learn you had a pleasant stay and hope to welcome you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know. Best regards,

10/10 Excellent

Sandeep Kumar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to go in Puerto Vallarta with Kids. They have amazing shows for entertainment, great staff, good food and very close to downtown.
Stayed 7 nights in Mar 2024
Response from Sunscape Puerto Vallarta Resort & Spa. on 9 Apr 2024
Dear Sandeep Kumar, Thank you so much for taking the time to share your experience with us! We are thrilled to know that you had a wonderful time, especially with your kids. We're delighted that you enjoyed our amazing shows, excellent staff, delicious food, and our convenient proximity to downtown.Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.Warm regards,

8/10 Good

Mayra Alejandra

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff were welcoming and ensured we had a great and enjoyable stay. Second time staying at Sunscape food was disappointing no variety, breakfast was the best options.
Stayed 4 nights in Mar 2024
Response from Sunscape Puerto Vallarta Resort & Spa. on 9 Apr 2024
Dear guest, Thank you for sharing your feedback with us. We're delighted to know that our team provided you with a warm welcome and ensured you had a great stay. However, we apologize that you found the food disappointing during your second stay. We appreciate your feedback regarding the lack of variety and will share this with our culinary team for improvement. It's great to read that you enjoyed the breakfast options, and we hope to have the opportunity to enhance your dining experience during any future visits. If there's anything specific you would like us to address, please feel free to reach out to us directly. We value your patronage and hope to welcome you back for another enjoyable stay in the future. Warm regards

8/10 Good

jason

Travelled with partner
Liked: Cleanliness, staff & service
Well this should come as no surprise that the buffets were average and not very much authentic Mexican cuisine, but this is something we had expected. The two restaurants that were open on site, we're fantastic and nothing but rave reviews. The entertainment for kids look like fun and the evening activities were very enjoyable. We didn't expect children to be in all areas, pools etc. But we were aware it was a family resort, just made for a little bit more noise I think. The staff were stellar, from service in the buffets, bartenders and waitresses out by the beach or by the pool, front desk staff, just absolutely wonderful. This was our first time at an all-inclusive, it was what we expected, we know it's not a five-star resort, but it certainly met all our needs and I would recommend going.
Stayed 5 nights in Apr 2024
Response from Sunscape Puerto Vallarta Resort & Spa. on 9 Apr 2024
Dear guest, Thank you for sharing your experience with us! We're delighted to know that you enjoyed your stay overall. While we understand your expectations regarding the buffets and the presence of children in various areas, we're thrilled that you found our on-site restaurants to be fantastic and enjoyed the evening activities.Our team works hard to ensure that all guests have a memorable experience, and we're pleased to hear that you found our staff to be stellar. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach access is amazing. It's an older property but well taken care off. The staff is incredibly friendly. The food isnt amazing but for the price and location we felt it was well worth it.
Stayed 2 nights in Apr 2024
Response from Sunscape Puerto Vallarta Resort & Spa. on 8 Apr 2024
Dear Laura, Thank you so much for taking the time to rate your experience at Sunscape Puerto Vallarta Resort & Spa! We are thrilled to learn that your visit was enjoyable. We sincerely appreciate your preference and hope to have the opportunity to welcome you back again very soon.Best regards,

8/10 Good

Blake

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and hard working. Pool is a good size and the beach area is nice. Food in the specialty restaurants was well prepared and the buffet had plenty of options though some were not kept hot.
Stayed 8 nights in Mar 2024
Response from Sunscape Puerto Vallarta Resort & Spa. on 8 Apr 2024
Dear Blake, Thank you for taking the time to rate your recent stay with at Sunscape Puerto Vallarta Resort & Spa. We are happy to learn you had a pleasant stay and hope to welcome you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know. Best regards,

6/10 Okay

Alison

Liked: Cleanliness, staff & service
Stayed 8 nights in Mar 2024
Response from Sunscape Puerto Vallarta Resort & Spa. on 9 Apr 2024
Dear guest,Thank you for taking the time to rate your recent experience at Sunscape Puerto Vallarta Resort & Spa. We regret to know that we fell short of your expectations during your stay. If you have any specific feedback or concerns that you would like to share with us, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sunscape Puerto Vallarta Resort & Spa. on 8 Apr 2024
Dear guest, Thank you for taking the time to rate your recent stay with at Sunscape Puerto Vallarta Resort & Spa. We are happy to learn you had a pleasant stay and hope to welcome you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know. Best regards,

2/10 Terrible

Chantel

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Sunscape Puerto Vallarta Resort & Spa. on 8 Apr 2024
Dear guest,Thank you for taking the time to rate your recent experience at Sunscape Puerto Vallarta Resort & Spa. We regret to know that we fell short of your expectations during your stay. If you have any specific feedback or concerns that you would like to share with us, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

2/10 Terrible

Margaret

Stayed 3 nights in Apr 2024
Response from Sunscape Puerto Vallarta Resort & Spa on 26 Apr 2024
Dear Margaret, Thank you for taking the time to rate your recent experience at Sunscape Puerto Vallarta Resort & Spa. We regret to know that we fell short of your expectations during your stay. If you have any specific feedback or concerns that you would like to share with us, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 5 Apr 2024
Dear Jennifer, Dear guest,Thank you for taking the time to rate your recent experience at Sunscape Puerto Vallarta Resort & Spa. We regret to know that we fell short of your expectations during your stay. If you have any specific feedback or concerns that you would like to share with us, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

6/10 Okay

Chelle

Travelled with family
Cleaning staff and bar service was great . Had the minor discrepancy at a restaurant with the staff acting like I was invisible which the manger decided to resolve in front of all the guests. Which was very unprofessional. Everything was okay until that moment . But overall it’s was okay food is tasteless. Pool needs to be renovated along with many other improvements such as the elevator closing abruptly on guests and not going to the designated floors it going to seriously hurt someone one day that need to be fixed .
Stayed 5 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 5 Apr 2024
Dear guest, Thank you for sharing your feedback with us. We're glad to know that you found our team and bar service to be great during your stay. However, we apologize for the unfortunate incident you experienced at one of our restaurants. Rest assured, we take your concerns seriously and will address this matter with our management team to ensure it is handled more discreetly in the future.We also appreciate your constructive feedback regarding the taste of the food and the condition of our pool and elevator. Your comments will be shared with the relevant departments for further review and improvement.Ensuring the safety and comfort of our guests is our top priority, and we apologize for any inconvenience you experienced during your stay. Please know that we will take immediate action to address the issues you've highlighted to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,

8/10 Good

Isabelle Julie Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 6 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 5 Apr 2024
Dear guest, Thank you for taking the time to share your feedback with us. We're thrilled to know that you had a positive experience with our staff during your stay.Providing excellent service is our top priority, and it's always rewarding to receive such kind compliments about our team. We will be sure to pass along your feedback to them, as it will serve as encouragement to continue delivering exceptional service to all our guests.We appreciate your patronage and hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Warm regards,

2/10 Terrible

Brian charles

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at many resorts along both coastlines and I’ve never had such bad service and terrible food options. My room smells of mold, the restaurants are mid represented on the website. There is two buffets and one Italian restaurant to be clear. There are also 3 bars but getting service at them even after large tips is impossible. I called today for room service and was told it’s a $45 charge. I ate at the “food truck” located by the pool and was charged for hamburgers and hotdogs even though it’s all inclusive. Save your money this place isn’t worth it. I’m still here for 4 more days and we have left every day just to make the vacation worth while. Might as well of just booked a hotel.
Response from Sunsacape Puerto Vallarta Resort & Spa. on 5 Apr 2024
Dear guest, Thank you for taking the time to rate your recent experience at Sunscape Puerto Vallarta Resort & Spa. We appreciate your feedback and are grateful for the opportunity to address your concerns.We want to extend our gratitude for sharing your feedback with us. Following our communication with you and our concierge team, we hope that you are now enjoying the remainder of your stay.Warm regards,

8/10 Good

Michael thomas GORSZCZYK, Chicago

Stayed 6 nights in Mar 2024
Response from Sunscape Puerto Vallarta Resort & Spa on 23 Apr 2024
Dear guest, Thank you for taking the time to rate your recent stay with at Sunscape Puerto Vallarta Resort & Spa. We are happy to learn you had a pleasant stay and hope to welcome you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know. Best regards,

10/10 Excellent

Grant

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Staff were excellent. Food was ok. The only problems were with Expedia, read your details closely. We had no airport transfers, and the Sun Club room doesn’t necessarily mean you have Sun Club privileges. Which is miss leading on the web page. But the Sunscape staff were great fixing the problem.
Stayed 9 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 5 Apr 2024
Dear Grant, Thank you for sharing your feedback with us. We're pleased to know that you found our property clean and our team excellent. Providing exceptional service is our top priority, and we're delighted that our team members were able to assist you promptly.We apologize for any inconvenience you experienced regarding the airport transfers and the misunderstanding regarding Sun Club privileges. Your feedback is valuable to us, and we will work with Expedia to ensure that all details are accurately communicated to guests.We appreciate your understanding and patience in this matter, and we're glad that our staff was able to resolve the issue for you promptly. Your satisfaction is important to us, and we hope that despite these challenges, you were able to enjoy your overall stay with us.We look forward to the opportunity to welcome you back for a more seamless experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,

4/10 Poor

KENNETH

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rooms were musty and smelly. Food was bland. Everyone got sick.
Stayed 7 nights in Mar 2024
Response from Sunscape Puerto Vallarta Resort & Spa. on 8 Apr 2024
Dear guest,Thank you for taking the time to rate your recent experience at Sunscape Puerto Vallarta Resort & Spa. We regret to know that we fell short of your expectations during your stay. We appreciate your visit and hope to have the opportunity to welcome you again soon, aiming to provide you with a better experience.

6/10 Okay

Tiffany

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was clean and nice for its small size. Staff is amazing from valet, concierge, check in/out, restaurant and bar staff!!! But the resort lacks food options (same all week). Also there is very limited seating in the lobby making it very uncomfortable to enjoy the night with new/old friends.
Stayed 7 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 29 Mar 2024
Dear Tiffany, Thank you for sharing your feedback with us. We're delighted to read that you found our property clean and enjoyable, and we truly appreciate your kind words about our amazing staff members.Your satisfaction is our priority, and we regret to learn that the food options did not meet your expectations. We understand the importance of variety, and we will take your comments into consideration as we continuously strive to enhance our offerings.Additionally, we apologize for any discomfort you experienced due to limited seating in the lobby. We value your feedback and will explore ways to improve the layout to ensure a more enjoyable experience for our guests.We appreciate your patronage and hope to have the opportunity to welcome you back for an even better stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,

8/10 Good

Lisa Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly and helpful, we enjoyed our stay!
Stayed 2 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 29 Mar 2024
Dear Lisa, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and that our team members left a positive impression on you with their friendly and helpful service.Providing exceptional hospitality and ensuring our guests feel welcomed and valued are our top priorities, so it's always rewarding to receive such kind comments about our team.We appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Warm regards,

8/10 Good

Pricila

Travelled with family
Liked: Cleanliness
Good resort for families. Variety of different food options. Pool is great. Only downfall was some staffs were super nice while others were very rude and would not acknowledge you.
Stayed 2 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 27 Mar 2024
Dear guest, Thank you for taking the time to share your feedback with us. We're pleased to read that you found our resort to be a good choice for families and that you enjoyed the variety of food options as well as our great pool facilities.However, we apologize for the inconsistency in the service you experienced during your stay. Providing exceptional service is paramount to us, and we regret any instances where our staff fell short of your expectations. Rest assured, we will address your concerns with our team to ensure that all guests receive the courteous and attentive service they deserve.Your feedback is valuable to us, and we appreciate your honesty. We hope that despite this issue, you were able to enjoy your overall experience with us.We value your patronage and hope to have the opportunity to welcome you back in the future.Warm regards,

8/10 Good

Irian

Stayed 5 nights in Mar 2024
Response from Sunscape Puerto Vallarta Resort & Spa on 15 Apr 2024
Dear guest, Thank you for taking the time to rate your recent stay with at Sunscape Puerto Vallarta Resort & Spa. We are happy to learn you had a pleasant stay and hope to welcome you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know. Best regards,

6/10 Okay

Revanth

Travelled with group
Great views from the room and very spacious, but the overall amenities were just okay.
Stayed 1 night in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 26 Mar 2024
Dear guest, Thank you for sharing your feedback with us. We're pleased to read that you enjoyed the great views and spaciousness of your room. If there are any specific amenities you feel could be improved or added, please feel free to share your suggestions with us. Your input is valuable to us as we strive to provide the best possible stay for our guests.We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Warm regards,

8/10 Good

kenneth

Liked: Staff & service
Stayed 6 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 26 Mar 2024
Dear guest, Thank you for taking the time to rate your recent stay with at Sunscape Puerto Vallarta Resort & Spa. We are happy to learn you had a pleasant stay and hope to welcome you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know. Best regards,

6/10 Okay

Jenna Kathleen

Travelled with family and small children
Liked: Staff & service
This resort is just OK. The staff is very nice and helpful. But the rooms are not the nicest, not as clean as I’d expect. The food selection was limited, and the quality of food was not great. It was ok, but I wouldn’t choose to come back to this particular resort.
Stayed 6 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 26 Mar 2024
Dear guest, Thank you for sharing your feedback with us. We appreciate your honest assessment of your recent stay.While we're glad to know that you found our team to be nice and helpful. However, we're disappointed to learn that certain aspects of your experience, such as the room cleanliness and food selection, did not meet your expectations.We take your comments seriously and will address them with our team to ensure that improvements are made where necessary.We understand your decision not to return to our resort, but we hope that you'll consider giving us another chance in the future. We're committed to providing a better experience for our guests, and we would welcome the opportunity to regain your trust and exceed your expectations.Warm regards,

4/10 Poor

Cassandra

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The common areas are in need of repair.
Stayed 6 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 26 Mar 2024
Dear guest,Thank you for sharing your feedback with us. We appreciate you bringing your concerns regarding the condition of our common areas to our attention.We apologize for any inconvenience this may have caused during your stay. Rest assured, we take your comments seriously, and our maintenance team is already working diligently to address any areas in need of repair.We hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,

6/10 Okay

Salomón

Travelled with family
Liked: Staff & service, property conditions & facilities
The food options were very limited and the food wasn’t very good
Stayed 4 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 26 Mar 2024
Dear guest, Thank you for taking the time to share your feedback with us. We regret to know that you found the food options to be limited and that the quality of the food didn't meet your expectations.Your feedback is valuable to us, and we take it seriously as we continuously strive to improve our offerings. We will review your comments with our culinary team to identify areas for enhancement and to ensure a more satisfying dining experience for our guests in the future.We appreciate your honesty and hope that despite this, you were able to enjoy other aspects of your stay with us. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,

6/10 Okay

Arianna

Liked: Staff & service
Stayed 7 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 5 Apr 2024
Dear guest, Thank you for taking the time to rate your recent experience at Sunscape Puerto Vallarta Resort & Spa. We regret to know that we fell short of your expectations during your stay. If you have any specific feedback or concerns that you would like to share with us, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

10/10 Excellent

Christina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property itself was very nice however the bathrooms in the rooms need updating. Our shower was either scorching hot or freezing cold no in between. Staff were amazing and made the trip for us especially antemo in the buffet he was our favorite. Housekeeping was on top of cleaning they were awesome as well. Pool is nice and a good temperature food was good as well. It’s a great location and the beach is beautiful.
Stayed 9 nights in Feb 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 22 Mar 2024
Dear Christina, Thank you for taking the time to share your feedback with us. We're delighted to know that you enjoyed your stay overall and that you found our property to be very nice.We appreciate your constructive feedback regarding the bathrooms in the rooms. Rest assured, we'll address this matter with our team to ensure that our facilities meet the highest standards of comfort for our guests.It's fantastic to hear that our staff, especially Antelmo in the buffet, and our housekeeping team made your trip memorable. We'll be sure to pass along your kind words to them.We're pleased that you enjoyed our pool, the food, and the beautiful beach during your stay. Your satisfaction is our priority, and we're glad to have contributed to a great experience for you.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Me gustó el la locación Un poco mejor atienden al extranjero que nosotros los nacionales
Stayed 5 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 21 Mar 2024
Estimado Jesus, Agradecemos sinceramente sus comentarios y el tiempo que ha dedicado a compartir su experiencia con nosotros. Nos complace saber que disfrutó de la ubicación de nuestro hotel.Queremos asegurarle que cada uno de nuestros huéspedes es valorado y que nuestro objetivo es proporcionar un servicio excepcional a todos por igual.Sus comentarios son muy importantes para nosotros y los tomaremos en consideración mientras trabajamos continuamente para mejorar nuestros servicios y garantizar una experiencia positiva para todos nuestros huéspedes.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y de brindarle una experiencia aún más satisfactoria.Cordialmente,

10/10 Excellent

Francesca Therese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 21 Mar 2024
Dear guest, Thank you for taking the time to rate your recent stay with at Sunscape Puerto Vallarta Resort & Spa. We are happy to learn you had a pleasant stay and hope to welcome you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know. Best regards,

6/10 Okay

Jhunuen Carlotti

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The food was not that great. The bedrooms need an update.
Stayed 6 nights in Feb 2024
Response from Sunscape Puerto Vallarta Resort & Spa. on 20 Mar 2024
Dear guest, Thank you for sharing your feedback with us. We regret to read that your experience with the food did not meet your expectations, and we apologize for any disappointment this may have caused.Your comments regarding the bedrooms have been duly noted. We understand the importance of providing comfortable and updated accommodations for our guests, and we will take your feedback into consideration as we work towards enhancing our facilities.We appreciate your valuable input, as it helps us identify areas for improvement. If there are any specific details you would like to share or if you have further suggestions, please feel free to reach out to us.We hope to have the opportunity to welcome you back in the future and provide a more enjoyable experience.Warm regards,

4/10 Poor

Luis Eduardo

Travelled with family
Disliked: Amenities, property conditions & facilities
Food got me very sick. Unfortunately I had to go see a Doctor.
Stayed 5 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 21 Mar 2024
Dear guest, Thank you for bringing your concerns to our attention. We regret to read about your recent experience, and we take matters of guest health and safety very seriously. Upon reviewing our records, we did not receive any reports of illness during your stay dates. However, please rest assured that we adhere to strict hygiene and food safety standards to ensure the well-being of all our guests.Best regards,

10/10 Excellent

Jacqueline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Great property to visit with kids!
Stayed 7 nights in Mar 2024
Response from Sunscape Puerto Vallarta Resort & Spa. on 20 Mar 2024
Dear Jacqueline, Thank you for taking the time to share your feedback with us! We're thrilled to know that you had a great time and found our property to be a fantastic destination for families, especially with kids.Ensuring that our guests have a wonderful experience is our top priority, and it's wonderful to know that we were able to meet your expectations.We hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future!Warm regards,

8/10 Good

Denis Pereira Da

Liked: Cleanliness, staff & service
Sunscape was good stay not much to complain about it , the staff was great drinks were not bad , the only thing it could get a little better its only the food, I’m talking about a little more variety and a little more taste/flavor other than that was great, kids had some good times in the kids water slides which it could open a bit earlier and another thing would be great is, if they could have some music playing on the bar area inside the lobby so ppl could enjoy a little dance and music, I stayed 5 nights and I only saw one day w little music but it was done pretty early. I recommend the place for family or single ppl.
Stayed 5 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 19 Mar 2024
Dear guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to read that you had an overall enjoyable stay and that you found our staff to be great and the drinks satisfactory.We appreciate your constructive feedback regarding the food variety and taste. Your comments have been shared with our culinary team for further review and improvement. We're glad to know that the kids enjoyed the water slides.Regarding your suggestion for music in the lobby bar area, we appreciate the feedback. We'll take this into consideration as we strive to enhance the overall guest experience.We're grateful for your recommendation of our resort to families and solo travelers, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

8/10 Good

Grace Beatrice Aida

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very family friendly. Perfect size of property to handle a family reunion
Stayed 8 nights in Mar 2024
Response from Sunsacape Puerto Vallarta Resort & Spa. on 19 Mar 2024
Dear guest, Thank you for sharing your experience with us and for choosing our property for your family reunion. We're thrilled to read that you found our resort to be very family-friendly and the perfect size for your gathering. We're delighted that you enjoyed your time with us.We hope to have the pleasure of welcoming you and your family back for many more memorable reunions in the future.Warm regards,