3 outdoor pools, pool umbrellas
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Reviews of Garza Blanca Preserve Resort & Spa - All Inclusive

5 out of 5
Garza Blanca Preserve Resort & Spa - All Inclusive
Km 8 Carretera Barra de Navidad, Puerto Vallarta, JAL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 303 out of 406 reviews" "
Rating 8 - Good. 62 out of 406 reviews" "
Rating 6 - Okay. 20 out of 406 reviews" "
Rating 4 - Poor. 11 out of 406 reviews" "
Rating 2 - Terrible. 10 out of 406 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lou Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Great beach and good.
Stayed 6 nights in May 2024
Response from Garza Blanca Preserve Resort & Spa on 22 May 2024
Dear Lou Ann,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

8/10 Good

Behrouz

Liked: Cleanliness, staff & service, property conditions & facilities
Overall everything was good
Stayed 4 nights in May 2024
Response from Garza Blanca Preserve Resort & Spa on 22 May 2024
Dear Behrouz,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

8/10 Good

Estella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like how staff would knock, ring doorbell and call at 9ish pm to come by and pick up room service dishes. We were all in bed relaxing and some of us got woken up at the many attempts made to come and pick up room service dishes late at night. This was very inconsiderate.
Stayed 3 nights in May 2024
Response from Garza Blanca Preserve Resort & Spa on 13 May 2024
Dear Mrs. StellaThank you so much for taking the time to write such a detailed and positive review. We are thrilled to read that we have managed to exceed your expectations. I have studied your feedback very carefully and shared with the team the areas for improvement.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

john, Irvine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was truly amazing
Stayed 3 nights in May 2024
Response from Garza Blanca Preserve Resort & Spa on 13 May 2024
Dear Mr. John,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far my favorite resort I've been to and it feels like a home away from home while being here. This is my second trip to this specific resort this year and I'm already looking into another trip. Ultimate relaxation and a worry free time. Food is always excellent, drinks are everything I wanted and more, the view and activities are incredible and the service from staff is the best I've received out of anywhere I've gone. Thank you Isabella for all of your help with all of the changes we had last minute and being such a bright part of Garza & Puerto Vallarta.
Stayed 6 nights in Apr 2024
Response from Garza Blanca Preserve Resort & Spa on 10 May 2024
Dear Mrs. Cassandra,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

LILITH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 4 days in paradise ✨️
Stayed 4 nights in Apr 2024
Response from Garza Blanca Preserve Resort & Spa on 3 May 2024
Dear Mrs. Lilith,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa

8/10 Good

Arevik

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very beautiful with gorgeous views from balconies of large rooms. The beach is very uncomfortable due to stones, it’s hard to go in and out of water. For the luxurious hotel like this the beach could’ve been much better. The towers are far and you need a trolley or long walk/hike to go to beach/pool/lobby. Food was great.
Stayed 3 nights in Apr 2024
Response from Garza Blanca Preserve Resort & Spa on 9 May 2024
Dear Mr(s). Arevik,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, wonderful food & drinks, very clean.
Stayed 4 nights in Apr 2024
Response from Garza Blanca Preserve Resort & Spa on 29 Apr 2024
Dear Mr(s). Sheena,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

4/10 Poor

Remi D

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
My spouse and I recently stayed at Garza Blanca in Puerto Vallarta for the third time. Unfortunately, it will also be our last. Here's why: 1. Aggressive Sales Tactics: Vendors pressured us to purchase property, despite our desire to relax. 2. All-Inclusive Offer: Employees solicited tips, despite all-inclusive amenities. Including gratuities in the reservation fee would significantly enhance the customer experience for guests and benefit the staff. 3. Unauthorized Charges: Charged $200 for a restaurant we didn't visit; promised refund never issued. Our request to speak with a manager was met with unprofessionalism, Garza Blanca no longer meets the standards we expected. We won't recommend it.
Response from Garza Blanca Preserve Resort & Spa on 29 Apr 2024
Dear Mr(s). Remi D,I appreciate the time you took to share your experience with us. I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Chant Geraer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing
Stayed 3 nights in Apr 2024
Response from Garza Blanca Preserve Resort & Spa on 24 Apr 2024
Dear Chant Geraer,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Garza Blanca Preserve Resort & Spa on 24 Apr 2024
Dear Mr. Jacob,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

4/10 Poor

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Not a good beach , food was so so
Stayed 3 nights in Apr 2024
Response from Garza Blanca Preserve Resort & Spa on 22 Apr 2024
Dear Mrs. Jesse,I appreciate the time you took to share your experience with us. I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Juan Jesus Godinez

Stayed 4 nights in Apr 2024
Response from Garza Blanca Preserve Resort & Spa on 13 May 2024
Estimado Sr. Juan Jesus,Gracias por darnos la oportunidad de recibirle en Garza Blanca Preserve, Resort & SPA y por tomarse el tiempo de compartir su experiencia con nosotros.Me complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Sera un honor para el equipo Garza Blanca volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza.Saludos cordiales,Gerente GeneralGarza Blanca Preserve, Resort & SPA

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the pool and food.
Stayed 7 nights in Apr 2024
Response from Garza Blanca Preserve Resort & Spa on 16 Apr 2024
Dear Mrs. Olga,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued. I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took my wife for her birthday for 6 nights . Best resort we have ever stayed at, out of around 20 different ones. The service was above and beyond by every member of their team. Christian and Ray at the pool got us VIP lounge chairs every day. They entire pool staff made us feel like VIP's. The food was top notch at every restaurant. Beef tenderloin was as good as any I've had. Breakfast was always delicious and plentiful. Every request was met with a smile and promptness. Our room was a panoramic junior suite that had an amazing view of the pools and ocean views for sunsets nightly. All the reviews about timeshare pitches, locals on the beach, and owners getting better treatment are all false. Never had a single issue with any of this. Best resort for the money! We will be scheduling another trip at Garza. They make you feel so welcomed. When you arrive take a taxi for $30.00 US dollars. It is 45 minutes, but a good way to see the area.
Stayed 6 nights in Apr 2024
Response from Garza Blanca Preserve Resort & Spa on 16 Apr 2024
Dear Mr. Jeff,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments. We are thrilled that you loved Garza Blanca Preserve Resort & Spa and had such a fantastic experience. We are delighted that you loved it just as much as we did.Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Armineh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Garza Blanca Preserve Resort & Spa on 6 May 2024
Dear Mr(s). Armineh,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

8/10 Good

Oxana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our spacious room with ocean views, food overall, staff was always super helpful, service at dining restaurants, some of the activities were great: kayaking, yoga and hiking. We didnt like the trolley transportation, limited breakfast buffet, dinining reservation system, swimming area on the beach is very small, not enough chairs at the main pool.
Stayed 5 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 6 Apr 2024
Dear Mrs. Oxana,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was by far the most beautiful place we have stayed at. We have been to PV a few times but this was the first time at this resort and it was better than expected. The grounds are beautiful, clean, and the staff were always so attentive and friendly. We received an upgrade to Mousai upon our arrival and it was an absolute dream. The rooftop pool and bar were great. Every single meal we had at this resort was top notch and the drinks were amazing as well. We can’t wait to go back!
Stayed 3 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 5 Apr 2024
Dear Mrs. Jessica,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments. We are thrilled that you loved Garza Blanca Preserve Resort & Spa and had such a fantastic experience. We are delighted that you loved it just as much as we did. Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is AMAZING, concierge, activity people, the food is fantastic. Atmosphere in general is one of the best ever.
Stayed 4 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 4 Apr 2024
Dear Mrs. Victoria,On behalf of the management and staff, allow me to thank you for sharing your fabulouscomments. We are thrilled that you loved Garza Blanca Preserve Resort & Spa and had such a fantastic experience. We are delighted that you loved it just as much as we did. Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was beautiful. It is off the beaten path a bit, which is great if that is what you are looking for.
Stayed 4 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 4 Apr 2024
Dear Mr. John,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Jin S

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 22 Apr 2024
Dear Mr(s). Jin S,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. The room was beyond our expectation. Loved everything about this hotel besides the trolley that takes you to the main lobby
Stayed 3 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 4 Apr 2024
Dear Mr. Sean,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa

8/10 Good

Varand

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was average No upgrade was available They pool water was so dirty We came back with oink eye and skin rash The shuttle situation was so annoying specially with kids Kids club was no bueno either !!
Stayed 5 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 30 Mar 2024
Dear Mr. Varand, I appreciate the time you took to share your experience with us. I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Miteshkumar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 27 Mar 2024
Dear Mr. Miteshkumar,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued. I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort! i highly recommend, i will be staying again soon!
Stayed 4 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 26 Mar 2024
Dear Mrs. Leslie,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued. I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 27 Mar 2024
Dear Mrs. Melissa,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

8/10 Good

Anayleth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 15 Apr 2024
Dear Mrs. Anayleth,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa

4/10 Poor

DeAndra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bait and switch. I booked a 2 bedroom, hot-tub, ocean view. The photos on the site were not the photos of the room I received. I tried to get this addressed, but person checking us in, their shift ended and he needed to leave. The next day we tried to address it again and there were no other rooms. We were offered messages to correct the error. The room we booked was 3200 sq feet, the room we stayed in was half of that size and we’re on the first floor. People were throwing things over the balcony, people were walking in front of our balcony, so we couldn’t enjoy our view. I also found the excess pressure to tip for everything was stressful, especially considering all-inclusive should take that stress away. In addition, when buying an all-inclusive plan, that is supposed to cover everything, but we were constantly told that meals, or options were an additional charge. Perhaps the person that did our check in didn’t do a good job with explaining everything, which left me feeling like a second class citizen during my stay. In fact, at one point our concierge told us that is why we should pay to become a member, then we wouldn’t have to worry about getting the wrong room or having to pay for services. I paid for 3 nights, all-inclusive, meaning I paid for everything up front, but then getting a smaller room, without all of the options I paid for, then being charge additional for meals and drinks, this place was a scam. I would never return and I will tell everyone I know.
Stayed 3 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 25 Mar 2024
Dear Mrs. DeAndra,I appreciate the time you took to share your experience with us. I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Rosie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Garza Blanca. The service was great. Every member of the staff was genuinely friendly from the moment we arrived. The property is beautiful. We spent a day at the beach, a day at the main pool and a day at the upper pool. Enjoyed catch of the day ( be sure to take advantage of that, check the dates it’s offered upon arrival). You have to pay extra, but it’s totally worth it. The room was spectacular. I could have just stayed in the room the entire time and still enjoyed my vacation thoroughly. We ordered room service for breakfast and enjoyed it out on the balcony, while admiring the views. The food at the restaurants was good. I loved Hiroshi. I highly recommend this resort and will definitely go back.
Stayed 4 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 26 Mar 2024
Dear Mrs. Rosie,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments. We are thrilled that you loved Garza Blanca Preserve Resort & Spa and had such a fantastic experience. We are delighted that you loved it just as much as we did. Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,General ManagementGarza Blanca Preserve Resort & Spa

8/10 Good

Bronwen

Stayed 7 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 15 Apr 2024
Dear Mr. Bronwen,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Michael Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, food, and great views from the room. Would stay here again.
Stayed 7 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 25 Mar 2024
Dear Michael Raymond,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Oscar, Lawrenceville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Hotel Garza Blanca and had an amazing experience. The all-inclusive package included access to the adult-only restaurants at Hotel Mousai, which were outstanding. From the moment we arrived, we were impressed by the personalized service as we were greeted by our last name and the bellhops efficiently handled our luggage. Our check-in process was flawless, thanks to our concierge Moon, who went above and beyond to ensure our comfort throughout our stay. Moon even helped my wife with a forgotten item, showing exceptional dedication to guest satisfaction. Pancho, our excursion advisor, was knowledgeable and helped us choose the best activities during our stay. I must also mention that the wait staff by the pools and restaurants were top-notch. They were attentive, friendly, and always ensured that we had everything we needed. Whether it was a refreshing drink by the pool or a delicious meal at one of the restaurants, the service was consistently excellent. The hotel boasts stunning views and a top-notch staff that truly enhances the Puerto Vallarta experience. I would rate Hotel Garza Blanca 10 out of 10 stars for its outstanding service, amenities, and overall hospitality.
Stayed 6 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 21 Mar 2024
Dear Mr. Oscar,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments. We are thrilled that you loved Garza Blanca Preserve Resort & Spa and had such a fantastic experience. We are delighted that you loved it just as much as we did. Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 6 Apr 2024
Dear Mr. Sean,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Aime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views are amazing.
Stayed 4 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 16 Mar 2024
Dear Mrs. Aime,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Denzel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful overall property with multiple towers. Very good food selections/options so you don’t feel like you are eating the same thing constantly and they have very friendly and attentive staff. Good size pools, with the only difficulty being the space that the hotel has for beach area is not the largest, butwasn’t a huge issue for us. Also have fun activities as part of your all inclusive, which include kayaks and an area for kids. About 30- 40 minutes away from the airport. would certainly recommend staying here and will do it again when we return.
Stayed 4 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 14 Mar 2024
Dear Mr. Denzel,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa

8/10 Good

rachel

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful as always. And the rooms views and staff are amazing. It is growing a little too quickly for its staff so there was no pool chairs at both pools. Two days where the towels ran out. Long waits for the trolleys.
Stayed 4 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 12 Mar 2024
Dear Mrs. Rachel,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Ovidiu

Liked: Cleanliness, property conditions & facilities
We liked everything
Stayed 7 nights in Feb 2024
Response from Garza Blanca Preserve Resort & Spa on 12 Mar 2024
Dear Mrs. Ovidiu,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

lynda haidar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would visit again nice resort
Stayed 4 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 7 Mar 2024
Dear Mrs. Haidar,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, good service and great room.
Stayed 3 nights in Mar 2024
Response from Garza Blanca Preserve Resort & Spa on 7 Mar 2024
Dear Mr. Mark,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Anna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Stunning resort. Infinity pools were beautiful and overlooked the ocean. Rooms were spacious, clean and beautifully designed. Every room at this resort has an ocean view. You do not get that at other resorts. The food was spectacular! Every restaurant was fine dining. No buffet options for dinner or lunch. Many different restaurants to choose from. Would go back just for the food. Spa was beautiful with a rooftop view of the ocean and mountains. Best massage I have had! Staff were very kind and approachable. Cons: If you are a beach person, this resort is not for you. But in my opinion, the infinity pools make up for it. The beach was small and very rocky. The ocean waves were too strong to swim, even though we were on a cove. They have lounge chairs set up on the beach, but we didn’t use them. If you want to book spa services, book them when you are there. We booked ahead of time and paid more money and could not get a refund. They have spa deals once you get there. Not a lot of entertainment and no music by the pools. We brought our portable speaker to the pool and we had many people thank us for the music. Adult only pool area is only for people who stay at Musai, even though it is part of Garza Blanca resort. Would have been nice to enjoy the Musai roof top pool as the views were amazing! Overall we had a wonderful time at this resort and I would go back in a heart beat. The food, service, facilities and views were outstanding!
Stayed 7 nights in Feb 2024
Response from Garza Blanca Preserve, Resort & SPA on 4 Mar 2024
Dear Mrs. Anna,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments. We are thrilled that you loved Garza Blanca Preserve Resort & Spa and had such a fantastic experience. We are delighted that you loved it just as much as we did. Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Yesenia e

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, the food was 10/10 and the staff was wonderful.
Stayed 4 nights in Jan 2024
Response from Garza Blanca Preserve Resort & Spa on 1 Mar 2024
Dear Mrs. Yesenia,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Katherine

Stayed 7 nights in Feb 2024
Response from Garza Blanca Preserve Resort & Spa on 21 Mar 2024
Dear Mrs. Katherine,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

6/10 Okay

Rovi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in/out sucked. Both individuals were not welcoming and told us wrong info. Check in person said that we have to check out by 11 am, however our all inclusive privileges are good until 12 pm. The check out person checked us out at 11 am. But when we went to the pool, the pool server said that we were told the wrong info and that we couldn’t use our all inclusive privileges anymore. The food was ok. There aren’t a lot of pescatarian and dairy free options for my wife. The desserts were terrible. There aren’t even churros! The restaurant staff aren’t very friendly. And service is very slow. Why are there so many food runners but so little servers? Pros: resort is nice and clean. Views from the ocean suites are great. Bottom line: I wouldn’t come back. The bad service from the front desk and restaurants are not worth the money you’re spending for the mediocre food and lack of amenities. There’s other all inclusive in PV that are better.
Stayed 3 nights in Feb 2024
Response from Garza Blanca Preserve Resort & Spa on 1 Mar 2024
Dear Mr. Rovi,I appreciate the time you took to share your experience with us. I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

ARAKEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Feb 2024
Response from Garza Blanca Preserve Resort & Spa on 26 Feb 2024
Dear Arakel,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

James A

Response from Garza Blanca Preserve Resort & Spa on 20 Feb 2024
Dear Mr. James,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued. I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa

6/10 Okay

Francisco

Travelled with family
Liked: Cleanliness, property conditions & facilities
We paid $180 to be picked up from the airport. We requested a suburban or something similar. The concierge told us they would send a luxury van. We got picked up in a basic cargo van. Upon arrival we declined their various attempts of them trying to take up our morning to show us around the property to try and sell us a time share. We declined it several times with 3 different members of staff. Every morning before 11am they would call the room to try and get us to come down and sit for their sales pitch. They refuse to take no for an answer, it is beyond annoying. We had dinner at their steakhouse on the first night. Please do not order the lobster mac and cheese. It is not included in the all inclusive, its disgusting kraft noodles with soupy cheese. Even at Mortons or Capital Grille I dont pay more than $70 for a side dish... this was over $100. The resort itself is cute, but I would not stay here again. We had friends in town the same weekend by chance. They do not allow outside guests inside at all. Something to be aware of.
Stayed 4 nights in Jan 2024
Response from Garza Blanca Preserve, Resort & SPA on 13 Feb 2024
Dear Sr. Francisco,I appreciate the time you took to share your experience with us. I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Beth Heidi, Cheyenne

Stayed 5 nights in Feb 2024
Response from Garza Blanca Preserve Resort & Spa on 21 Mar 2024
Dear Mrs. Beth Heidi,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All aspects of our short vacation were perfect. The staff was amazing and accommodating. My only suggestion is to explain amenities instead of pushing different properties on people as soon as they check in. We were confused on a lot. Instead of being told what we had purchased for our stay the girls and guys at the desks in black uniform just wanted to sell us on a different property and then confronted us about it the next day and acted as if we were in the wrong.
Stayed 3 nights in Feb 2024
Response from Garza Blanca Preserve, Resort & SPA on 12 Feb 2024
Dear Mr. Nathan,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments. We are thrilled that you loved Garza Blanca Preserve Resort & Spa and had such a fantastic experience. We are delighted that you loved it just as much as we did. Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Garza Blanca Preserve Resort & Spa on 9 Feb 2024
Dear Mr. Ryan, Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa

10/10 Excellent

Mofied

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay
Stayed 4 nights in Jan 2024
Response from Garza Blanca Preserve, Resort & SPA on 8 Feb 2024
Dear Mofied,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa