Spa Hotels & Resorts in Puerto Carrillo from AU$95

"Amazing views, staff, food, pools and service!"

"What an awful place. Our main issue apart from the steep hills was the lies told by one of the people in reception. The wi fi in our room was bad for our whole stay and I need wi fi for business. One of the reception people said it had been caused by bad weather and the problem affected the whole place. This was a blatant lie as I checked the speed in reception and it was at least twenty times faster in reception. If only she had been honest and said she knew it was bad in our area but to come up to reception where it is fine. Instead she lied even when I showed her the difference in speed between the two areas. On top of this the food at breakfast was often cold. One day none of the burners were lit under the warming trays and no one had noticed. We had the most expensive room and sitting on it we saw a wall whilst less expensive rooms had glass. They offered to move us to a less expensive room but no mention of a refund. Every body we spoke to was paying less than the 232 pounds we paid for most of the nights but on checking our receipt I noticed one night was way over 300 pounds. Their policy of only 2 capsules of coffee a day was ridiculous. At night the main entrance is poorly lit and one night I tripped on a hose which was laying across the path. The place is very hilly. The music at the pool area was infuriating and totally at odds with the demographic of the mainly elderly guests. And they are not bungalows and it is not beachfront. "