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Reviews of Catalonia Riviera Maya Resort and Spa All Inclusive

4 out of 5
Catalonia Riviera Maya Resort and Spa All Inclusive
Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 576 out of 1397 reviews" "
Rating 8 - Good. 337 out of 1397 reviews" "
Rating 6 - Okay. 236 out of 1397 reviews" "
Rating 4 - Poor. 130 out of 1397 reviews" "
Rating 2 - Terrible. 118 out of 1397 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Privileged Family Suite. The room was very dark and smelled moldy. We didn't like it at all. The small pool on the terrace was very outdated. The food in the buffet was fine but nothing really amazing. We preferred the restaurants for dinner (especially the Bloved and Grill) and didn't have any problems to make a reservation. Drinks were often made with the fake alcohol brands. I guess you need to tip a lot to get the true brand. The beach for Privileged guests was nice and quiet; very shallow and good for small kids. I was a little disappointed with the kids club - the inside area was ugly and animators seemed that they didn't like their job at all.
Stayed 11 nights in Apr 2024

8/10 Good

Caitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the catalonia. Only downfall was the food. The buffet was average slightly different every day but definitely not bad . The sit down dinners you need to book at 8am its an absolutely ridiculous system and the sit down food honestly isnt good enough to deal with the process. Overall great stay and friendly staff
Stayed 5 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Caitlin, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 Excellent

Shandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Tevin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They did not treat me and girlfriend with no VIP treatment. And the Hotel double charged be for 2 of my payment that I paid on arrival. And didn’t nothing for the inconvenience for the double charges. For the say of 995.14 and my check out fee for 141.41 that paid for. Blamed all the charges on you guys “Expedia”
Stayed 4 nights in Apr 2024
Response from Catalonia Riviera Maya on 30 Apr 2024
Hi Tevin, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Riviera Maya was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Once again, we apologize for any inconvenience, and we hope to have the opportunity to restore your faith in Catalonia Hotels & Resorts and provide you with the excellent service and hospitality you deserve.

10/10 Excellent

Marie Emma Jessika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Emma, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

2/10 Terrible

Yogin Himanshubhai

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Once you order the food it’s takes one and half to 2 hours to get on the table
Stayed 4 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Yogin, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. We appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

4/10 Poor

William

Travelled with group
We’ll all four people in our group Got sick and no notification that the main Buffett restaurant was closed for repairs very loud to try and hide the noise they played music very loud not good for relaxing.
Stayed 10 nights in Apr 2024
Response from Catalonia Riviera Maya on 30 Apr 2024
Thank you for taking the time to share your recent experience at Catalonia Riviera Maya. We sincerely apologize for the inconvenience you encountered during your stay, especially regarding the closure of the main buffet restaurant for repairs and the loud music played to mask the noise.Your feedback regarding the illness experienced by members of your group is concerning, and we take such matters very seriously. We assure you that the health and well-being of our guests are of the utmost importance to us, and we will investigate this issue promptly to ensure that appropriate measures are taken to prevent such incidents in the future.Regarding the closure of the buffet restaurant and the noise from the repairs, we regret any disturbance this may have caused to your relaxation and overall experience. Please accept our apologies for any inconvenience.We appreciate your valuable feedback, as it helps us identify areas for improvement and deliver better service to our guests. If there is anything else you would like to share or if you require further assistance, please do not hesitate to contact us directly.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless stay.

6/10 Okay

Bridget

Travelled with family
Disliked: Staff & service, amenities
The staff were very unhelpful when any issues arose and most were not super polite in normal interactions. It was extremely disappointing. Food options were minimal and low quality, especially with one buffet closed due to renovations, they did not plan properly and seemed like there wasn’t enough staff or seating for those at the 2 resorts. The bartenders were personable and welcoming but that was it. Won’t return to a Catalonia resort due to this stay and wouldn’t recommend to anyone.
Stayed 9 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Bridget, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

8/10 Good

Shelby Morgan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice that the ocean in front of the property was closed off by rocks so you could swim safely. Great for snorkeling. Lots of entertainment throughout the day. Cute sereque on the property which make you smile whenever you see them
Stayed 7 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hello Shelby, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 Excellent

Douglas James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and excellent Food
Stayed 8 nights in Apr 2024
Response from Social Media Team on 29 Apr 2024
Hi Douglas!Thank you for sharing your review. We're glad to hear you enjoyed your stay and the food at the property. We hope to see you again soon.Best regards

8/10 Good

Shanee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t receive a good room upgrade more like a downgrade
Stayed 3 nights in Apr 2024
Response from Social Media Team on 29 Apr 2024
Hi Shanee,I'm sorry to hear that your experience with the room was not what you expected. Sometimes room changes can fall short of our expectations. We look forward to serving you again in the future to improve your perception.Best regards

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from this resort and loved it. The dining options were awesome and the staff was AWESOME!! The beach was beautiful and lots of snorkeling The entertainment staff was wonderful and the shows were worth watching!! We would return for sure.
Stayed 7 nights in Apr 2024
Response from Social Media Team on 29 Apr 2024
Hi Stephanie,I'm so glad to hear you had such a positive experience at the resort! It sounds like you enjoyed a wide variety of activities and amenities, from the food to the entertainment to the beauty of the beach. Best regards

10/10 Excellent

Isha

Travelled with group
Liked: Amenities
Great place!!
Stayed 4 nights in Apr 2024
Response from Social Media team on 12 Apr 2024
Dear IshaWe're glad you enjoyed your time with us!We're here to help make your experience even better!

10/10 Excellent

Tanner James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hello Tanner, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

4/10 Poor

michael

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Mar 2024
Response from Catalonia Riviera Maya on 30 Apr 2024
Hello Michael, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Excellent

Kelvin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run ... great for all ages!
Stayed 7 nights in Mar 2024
Response from Social Media Team on 12 Apr 2024
We're glad to hear you had a positive experience, Kelvin! We look forward to welcoming you back again soon!

8/10 Good

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a privilege family suite. The decor was simple but nice and the patio was a nice size with a table and chairs in addition to sun chairs. There were lots of restaurants but we weren't able to get a reservation at any of them and instead chose to eat at restaurants set aside for our level of room. The food was just ok, nothing exceptional. The drinks were delicious and strong for an all inclusive. Our suite also came with access to a private beach in addition to the regular beach on site. We visited the spa and had amazing treatments including one of the best massages of my life! Overall, I'd return to this property.
Stayed 3 nights in Mar 2024
Response from Social Media Team on 12 Apr 2024
Thank you for sharing your experience, Sabrina! We're glad to hear that you enjoyed your stay in the privilege family suite and found the decor simple yet nice. It's great that you appreciated the size of the patio and the amenities it offered. We're sorry to hear that you had difficulty securing reservations at the restaurants, but we're glad you found alternatives that suited your needs. We're delighted that you enjoyed the delicious and strong drinks, as well as the access to the private beach. It's fantastic to hear that you had amazing treatments at the spa, including one of the best massages of your life! We're thrilled that you would consider returning to our property. We look forward to welcoming you back!

10/10 Excellent

Morgan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! The staff was great, helpful and friendly. We can’t wait to go back!
Stayed 3 nights in Apr 2024
Response from Social Media Team on 29 Apr 2024
Dear MorganIt sounds like you had an amazing time at the resort, Morgan! It's wonderful to hear that the staff made your experience enjoyable and that you're already looking forward to returning.

10/10 Excellent

Katherine

Stayed 7 nights in Feb 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Katherine, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool
Stayed 4 nights in Mar 2024
Response from Social Media Team on 29 Apr 2024
Thank you for your review.Regards

10/10 Excellent

Maylin, West Bridgewater

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Maylin, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort provides a good experience with its cleanliness (I saw staff cleaning pools, windows, washrooms throughout the day), its various meal options, and helpful staff. One thing to note is that this resort is VERY kid friendly. For families with little ones, the resort not only provides daily kid oriented activities, but they also have a dedicated space for kids arts and crafts, as well as toys. Think of it as a playgroup area. One thing I will note is that the beach is nothing too special. When it is not covered by seaweed, it is decent. Overall, this is a very good experience for families to enjoy.
Stayed 5 nights in Mar 2024
Response from Social Media Team on 29 Apr 2024
Dear DanielIt sounds like you had a positive experience overall at the resort, Daniel! The emphasis on cleanliness and the variety of meal options are definitely important factors for a pleasant stay. It's great to hear that they cater well to families with children, providing activities and dedicated spaces for them to enjoy. Thank you for sharing your insights about the beach as well. Overall, it seems like a great option for families looking to have a fun and comfortable vacation.

10/10 Excellent

Jessica Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hello Jessica, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Excellent

Katharina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all amazing and this property is so well managed that everything ran smoothly and is clean and well-functioning! The reviews on here were griping about the reservation process for the special restaurants, and granted, that can be frustrating, but the buffets are great! We got in to all the restaurants as well and the Mexican and Tuscana are by far the best. Pepe and Gabi were fun animators and Miguel knows how to give the best massages! We got a free hydrotherapy appointment at the Spa with the Expedia VIP perk and that was great as well. We booked a day-excursion with the Concierge to Tulum, Cenotes and Snorkeling through Mayan Adventures and it was fantastic. The medic helped out injured kid, room service for the kids on date night, helpful and fun bartenders... it was all a big "recommend"!
Stayed 7 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hello Katharina, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Excellent

Kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the layout of the property. I felt there could have been slightly more dining options but other than that they were very accommodating. There was a lot to do there and I'm definitely going to stay there very soon again.
Stayed 3 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Kelly, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

6/10 Okay

Navreet Kaur

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Navreet, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

8/10 Good

Thomas

Stayed 7 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Thomas, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 Okay

salikha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
like alot activities
Stayed 5 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Salikha, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful landscaping and excellent food options. Beaches were not too crazy, plenty of loungers. Decent snorkeling off the private beach and many adventure options very close by!!
Stayed 7 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Sarah, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

8/10 Good

Patty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We just returned. Here is my review. It's a long one. Upon first entering the resort I could not understand how anyone could ever leave a negative review. All the Youtube videos and positive reviews we read could not do this place justice. First impressions of the property are amazing. We did not have any trouble booking reservations (I booked them at exactly 8am everyday). We ate at the Mexican place and the grill. The Mexican place was incredible. The grill not so much, being from Texas I know what a good steak should taste like and that was not it. However, it wasn't a big deal because we just went and ate at the buffet after. Most meals at the resort were fantastic with the exception of the one at the grill and one lunch at the indoor buffet. We just left and went to the outdoor buffet instead. The drinks although not amazing were pretty good. I've been to a 5-star all-inclusive before and Catalonia had much better drinks. We drank our fill, thoroughly enjoyed ourselves and never got sick and even better didn't get a hangover and trust me we drank plenty. If I was to say anything negative, it would be on the room. We stayed in a privilege suite on the second floor facing the garden. Definitely not the best location. I was not happy that it faced the garden and was upstairs but we made do. Also, every time I used my blowdryer I brought from home it would kill the power to AC. Needless to say I stopped using the blowdryer. The entertainment was top notch. I have been on m
Stayed 5 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Patty, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful place but I would not return simply due to the inconvenience of getting a reservation at the restaurants. It is NOT right that everyone should be made to use the internet to get a reservation only to find that all 4 restaurants are completely booked up 2 minutes after 8:00am when booking is open to all guests. The staff were amazing though in all areas of the resort!!!
Stayed 6 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Theresa, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night club dj was very bad, they did not know how to read a room and played only what they wanted. Other than that it was an excellent resort. Food and staff were amazing
Stayed 9 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Keith, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this resort specually the Spa .
Stayed 4 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Sandra, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

4/10 Poor

Melinda

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was very difficult to get a reservation for dinner. Thought it was just us but everyone was complaining. You would get kicked off quickly when trying to reserve and then there was no more vacancies. You had to do it each day by 8am. We went downstairs for help and there were long lines and eventually no reservations left. The room wasn’t very nice. Outdated only 3 plug ins worked no mirror except in bathroom and you could only see top half of your body. The room just wasn’t nice. Also, felt a little misled by being on ocean. Couldn’t get to ocean except through rocks beach was very small
Stayed 6 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Melinda, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 Excellent

Brent James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Catalonia was beautiful. The staff was super friendly and helpful. It was easy to navigate and had many options for food. It is walking distance to a small gated community area with restaurants, shops and dolphins that you can watch swimming and diving. My only critique would be that the a la cartes were difficult to book. The beach was rocky but also not crazy busy like other resorts I have been making it enjoyable. We look forward to returning.
Stayed 6 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi James, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

8/10 Good

Marla

Travelled with partner
Liked: Cleanliness
Staff service was hit or miss and almost impossible to book reservations at the more popular a la carte restaurants
Stayed 7 nights in Feb 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Marla, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities
Love the ocean. Small beach area and do not like the change in booking restaurants. My 4'rd visit.
Stayed 7 nights in Feb 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Sharon, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

6/10 Okay

David

Stayed 7 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi David, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

8/10 Good

Dakota John

Stayed 6 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Dakota, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a room with two beds, the beds were pushed together and could only be separated enough to walk sideways in between, however the beds were comfortable. The beach area was really nice and the snorkeling was good. The swim up bars were small so always very busy, however, the other bars were easier to get a drink. The property was nice and well kept, the staff were friendly. The only show we saw was Moana and it was good. My biggest complaint was the food. The food was mediocre at best. It was either undercooked or overcooked and not very tasty. Breakfast was OK, the snack bar was OK. The fruit and salad items were fresh. There were a few items that were good. we did not eat at the lunch buffet. The dinner buffet was terrible. The burger bar was probably the best place we ate at. It was extremely difficult to get a reservation at a specialty restaurant even though whenever I walked by they were only about half full. The only reservation we managed to get was at the Mexican at 9pm. The food was not that good.
Stayed 4 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Elizabeth, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 Excellent

Sydney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing
Stayed 8 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Sydney, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 Excellent

Amanda Noelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is gorgeous in the traditional sense, large palapa roofs, lush vegetation and so many trees! There are cute Capybaras roaming the property and I’ve never seen them before, but they were adorable, just don’t leave a banana on your pool chair, because it will get stolen, lol! The beach is lovely, the rocky side has excellent snorkelling with so many friendly and curious fish, my son and niece loved it! We upgraded to Privileged, which gave us access to the Privileged pool, which was less busy and Bloved restaurant which was AMAZING. I was concerned because I had read some negative reviews but this resort was so peaceful and beautiful with so much to do! It’s also a short walk into town to shops, restaurants and bars, which was fun to explore and do safe. We rented golf carts and explored Puerto Aventuras and it was so much fun!! The only negative was you are required to make reservations at many of the restaurants and it is done online. I heard from another guest they open reservations online at 8:00 am. By 8:05 they are all booked and if you have a larger party (we had 6) you can just forget it. We didn’t get to try any of the reservation restaurants and that was very disappointing.
Stayed 7 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Amanda, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our honeymoon was excellent thanks to the location and amazing staff! Ernestina and Roy were great!
Stayed 5 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Adrian, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

8/10 Good

Belinda Quan, chadds ford

Stayed 6 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Belinda, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 Okay

Zoe

Travelled with partner
It’s a decent all inclusive hotel, safely located within a gated community about 30min from Playa de Carmen and Tulum, which was one of the reasons we chose it. The rooms we were given was in building 5 on the ground floor, it’s humid throughout our stay, to the point that condensation is visibly running off from the walls, and the decoration is quite dated, although clean. The rooms are cleaned daily with the fridges topped up. The restaurants are decent, even the buffet restaurant, although you have to get up at 8am to reserved the restaurants online, and the appointments get filled up very quickly! The hotel operates on a privileged membership model, you can sign up for a tour of the privileged rooms, which are newer and nicer. During our stay the hotel was fully occupied everyday so obviously very popular. The all inclusive drinks from the bar are watered down but it didn’t affect us too much. The beach is quite limited, you’ll have to walk further down from the hotel (about 15min) to get to a public beach to enjoy a proper beach experience. There are further facilities/restaurants at the marina area that you can sample if you are tired with the hotel food. The pool is often packed by 10am. If you are looking for peace and quiet get-aways then look elsewhere.
Stayed 9 nights in Feb 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Zoe, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

8/10 Good

Richard Paul

Liked: Amenities
Very clean and great amenities
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Richard, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
In general, this a good place to spend some time, however, at least in the dates I went, I had the feeling the hotel was over booked. When we wanted to spend time in front of the beach or in the pool it was not always possible because every single spot was already taken since very early in the morning and for very long periods of time, so we had to go to the closest beach out of the property to be able to enjoy the sea.
Stayed 5 nights in Feb 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Andres, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like main buffet, food that should have been hot was cold Food not flavoured Difficult to book restaurants on website
Stayed 7 nights in Feb 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Patricia, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hello Nicole, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Excellent

Charles, Landrum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was very clean - friendly staff. Being part of Puerto Aventuras permits walking to shops and access to Catalonia Yucatán facilities.
Stayed 7 nights in Feb 2024
Response from Catalonia Grand Costa Mujeres on 30 Apr 2024
Hi Charles, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.