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Reviews of The Northeastland Hotel

2.5 out of 5
The Northeastland Hotel
436 Main Street, Presque Isle, ME

Reviews

8.4

Very good

Rating 10 - Excellent. 46 out of 99 reviews" "
Rating 8 - Good. 30 out of 99 reviews" "
Rating 6 - Okay. 14 out of 99 reviews" "
Rating 4 - Poor. 8 out of 99 reviews" "
Rating 2 - Terrible. 1 out of 99 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kathrine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the restaurant and sidewalk cafe. Another plus, pet friendly & clean!
Stayed 1 night in Apr 2024
Response from Robert on 28 Apr 2024
Thank you so much for your kind words and for taking the time to leave a review.

10/10 Excellent

Ryan

Stayed 2 nights in Feb 2024
Response from Robert on 12 May 2024
Thank you so much. we look forward to your next visit.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice restaurant. Hotel, good location, dingy and needed to be furbished on the first floor rooms.
Stayed 2 nights in Apr 2024
Response from Robert on 15 Apr 2024
Thanks for taking the time to review.

10/10 Excellent

Terese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Robert on 9 Apr 2024
Thank you so much. We look forward to your next visit.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Staff was super friendly and helpfull. Done was not closed at arrival to room. Employee confirmed that everything was ok. Bathroom had washclothe from someone. beds were uncomfortable and hard.
Stayed 1 night in Jan 2024
Response from Robert on 29 Jan 2024
Thank you so much for taking the time to review our hotel. Your feedback is used to help us better serve our guests.

10/10 Excellent

Ida

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here twice so far. The staff is great here and understanding!
Stayed 1 night in Jan 2024
Response from Robert on 29 Jan 2024
Thank you so much for your kind words and for taking the time to review our hotel.

6/10 Okay

Ida

Stayed 1 night in Dec 2023
Response from Robert on 29 Jan 2024
Thank you so much for taking the time to review our hotel.

8/10 Good

Nadine

Stayed 1 night in Dec 2023
Response from Robert on 29 Jan 2024
Thank you so much for taking the time to review our hotel

10/10 Excellent

Gary, WATERVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robert on 5 Dec 2023
Thank you so much for taking the time to review our establishment.

8/10 Good

HEATHER

Stayed 2 nights in Dec 2023
Response from Robert on 5 Dec 2023
Thank you so much for taking the time to review our establishment.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nothing fancy here..My room was clean and quiet. The staff was helpful and friendly. Complementary coffee just around the corner from the front desk but if you’re looking for breakfast, you’ll have to go down Main St to Theresa’s.
Stayed 1 night in Oct 2023
Response from Robert on 4 Nov 2023
Thank you so much for your review. We look forward to your next visit.

6/10 Okay

Bernice

Travelled with family
Attached restaurant was excellent
Stayed 1 night in Oct 2023
Response from Robert on 27 Oct 2023
Thank you

10/10 Excellent

Gary, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Robert on 16 Oct 2023
Thank you so much for your kind words. We look forward to your next visit..

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Retro feel and very quiet. I enjoy the location and they have a fantastic tavern in the lobby.
Stayed 1 night in Sep 2023
Response from Robert on 22 Sept 2023
Thank you so much for your kind words. It was a pleasure having you stay with us.

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
We were out in a newly renovated room. The bed was super high and super uncomfortable! The room was otherwise very nice but the bed was a downgrade from our previous stays
Stayed 1 night in Sep 2023
Response from Robert on 20 Sept 2023
Thank you

10/10 Excellent

Connor

Stayed 4 nights in Aug 2023
Response from Robert on 20 Sept 2023
Thank you

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely and we enjoyed our stay.
Stayed 1 night in Aug 2023
Response from Robert on 19 Aug 2023
Thank you for taking the time to leave a review. We look forward to your next visit.

4/10 Poor

Meg

Business traveller
Disliked: Cleanliness, staff & service, amenities
The staff was unprofessional, I wear charges twice and am still fighting to get m money back. A drunk guest tried to get into my room. The bathroom was tiny, no amenities
Response from Robert on 23 Aug 2023
I haven't heard back from you. I hope that means everything worked out with your bank. The Hotel has many amenities we hope you will try us again. Thanks

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nicely updated historic hotel in a central location. Very good restaurant. And very pleasant and helpful staff. Some rooms smelled of smoking.
Stayed 1 night in Jul 2023
Response from Robert on 5 Aug 2023
Thank you so much for taking the time to leave a review. We look forward to your next visit. For our guest comfort and health, we did ban smoking on the premises about 12 years ago. Guest who do smoke are expected to do so at least 100 feet from the building or on the bench in front of the building on Main Street. Thank you.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic! Extremely clean, comfortable big room. Service was great and restaurant amazing.
Stayed 1 night in Aug 2023
Response from Robert on 5 Aug 2023
Thank you so much for your kind words and for taking the time to leave a review. We look forward to your next visit with us.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Bathroom too small, especially around toilet .
Stayed 1 night in Jul 2023
Response from Robert on 29 July 2023
Thank you so much for taking the time to leave a review. We look forward to your next stay with us.

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Robert on 28 July 2023
Thank you so much for taking the time to leave a review. We are looking forward to your next visit.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mixed Review
Loved staying at the Northeastland because of nostalgia having lived in PI 50 years ago. Loved the convenience of being on Maine street ready to go in any direction! Note that renovations have been beautifully done to the lobby, hallways and restaurant but NOT the rooms. Ripped lampshades, electric outlets not all working, opening doors to the room could be troublesome if bathroom door open at the same time! Service was good, everyone very friendly and as accommodating as possible Rooms are in serious need of repair (bathroom) and updating. Stay was still very pleasant.
Stayed 2 nights in Jul 2023
Response from Robert on 26 July 2023
Thank you so much for taking the time to review our hotel. Your feedback is very helpful.

4/10 Poor

Lucinda

Disliked: Cleanliness, amenities, property conditions & facilities
My room had not had any updates since I stayed there 10 years ago. The carpet was so dirty that I had to lay down towels to walk in my bare feet. The air conditioning was very noisy and did not function well. Fortunately, I was only in the room to sleep, shower & dress. Will never stay there again unless it has been fully renovated.
Stayed 2 nights in Jul 2023
Response from Robert on 26 July 2023
Thank you so much for taking the time to leave a review. We look forward to your return and know that you will be excited to see our fully renovated and updated rooms.

4/10 Poor

Kerry

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Carpet was dirty. Very old and rundown. Restaurant not open for breakfast and need reservation for dinner.
Stayed 2 nights in Jul 2023
Response from Robert on 26 July 2023
Thank you so much for taking the time to leave a review. Guest feedback is very helpful. I would like to assure you that all of your concerns are being addressed. We have been hard at work making repairs and updates to every area of the hotel. We look forward to your next visit. Thank you.

10/10 Excellent

Judi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Robert on 18 July 2023
Thank you so much. We look forward to your next stay with us.

10/10 Excellent

Galen

Stayed 2 nights in Jul 2023
Response from Robert on 8 Aug 2023
Thank you so much for taking the time to leave a review. We look forward to your next visit.

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Robert on 18 July 2023
Thank you. We look forward to your next visit.

10/10 Excellent

Rebecca

The staff was very friendly and helpful. We enjoyed our stay very much. Only negative was the condition (cracked pavement, holes) of the parking lot.
Stayed 2 nights in Jul 2023
Response from Robert on 13 July 2023
Thank you so much for your kind words and for taking the time to leave a review. We look forward to your next stay with us.

8/10 Good

Ray

Stayed 1 night in Jul 2023
Response from Robert on 12 July 2023
Thank you so much for taking the time to review our hotel. We are looking forward to your next visit.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Robert on 5 July 2023
Thank you so much for taking the time to leave a review. It was a pleasure having you stay with us. We look forward to your next visit.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Everything was very nice.
Stayed 1 night in Jul 2023
Response from Robert on 2 July 2023
Thank you so much for taking the time to leave a review. It was a pleasure having you stay with us.

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We came to the area to visit relatives. NELand was in a great location for us and we really enjoyed the updated restaurant! Although the rooms were still antiquated, they were comfortable and sufficient. Elevator was sketchy but the 3 flights of stairs worked! Nice Grab and Go amenities when the town rolls their sidewalks up early!
Stayed 2 nights in Jun 2023
Response from Robert on 30 June 2023
Thanks so much for taking the time to leave a review. It was wonderful having you stay with us. We are constantly updating our space to create a better guest experience. We look forward to your next visit with us. Thank you so much.

10/10 Excellent

VICTORIA L

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were outstanding! They were all so friendly, helpful and professional. The bed, linens and pillows were the most comfortable of any hotel I have ever stayed in-just luxurious! The lobby is welcoming and it is so nice to be able to get a cup of coffee with cream downstairs in the morning. Just a great spot! Close to the airport but right downtown. Don’t miss this gem.
Stayed 3 nights in Jun 2023
Response from Robert on 27 June 2023
Victoria, Thank you so much for your kind words and review. It was a pleasure to have you stay with us. We are looking forward to your next visit.

8/10 Good

Maurice

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Robert on 21 June 2023
Thanks so much for taking the time to review our hotel. We look forward to your next visit.

8/10 Good

Tami

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
very good dinner in the on site restaurant!
Stayed 1 night in Jun 2023
Response from Robert on 16 June 2023
Thanks so much for your feedback. We look forward to your next visit with us.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Robert on 5 June 2023
Thank you for taking the time to review our hotel. We look forward to your next visit.

10/10 Excellent

Billie Jo

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and quite comfortable. The restaurant needs better hours. I didn't get to eat there once.
Stayed 2 nights in May 2023
Response from Robert on 30 May 2023
Thank you for your kind words and for taking the time to review our hotel. We are looking forward to your next stay with us. Rodney's is open for lunch and dinner Monday through Saturday and Brunch on Sundays. We hope you get to try it next time. Thanks again.

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spacious. Everything we needed was there. Would definitely stay again.
Stayed 1 night in May 2023
Response from Robert on 24 May 2023
Thank you so much for your kind words and for taking the time to review our Hotel. We are very much looking forward to your next visit with us.

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Lobby Renovation
Beautiful lobby renovation and the restaurant Rodney's on Main was fabulous!
Stayed 2 nights in May 2023
Response from Robert on 9 May 2023
Thank you so much for your kind words and for taking the time to review our Hotel. We look forward to your next visit.

8/10 Good

mariah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in Presque Isle.
The lobby is beautifully renovated. The rooms are in pretty good shape, although I'm not sure the AC works. The restaurant in the lobby was pretty good, and convenient.
Stayed 1 night in Apr 2023
Response from Robert on 28 Apr 2023
Thank you so much for taking the time to leave a review. We are looking forward to your next visit. We have a wonderful new AC unit, and we are looking forward to starting it up on May 1st.Thanks again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying at the northeastland because it is always clean and welcoming. I recommend it to everybody I meet
Stayed 2 nights in Mar 2023
Response from Robert on 5 Apr 2023
Thank you so much for taking the time to leave a review. It is always a pleasure to have you stay with us. Thank you.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best spot for business travel.
Very well executed renovation and the best option in town for business travel. Everything is within walking distance, and the best meal north of Camden/Rockland is in the hotel. I also love the non-profit mission.
Stayed 1 night in Mar 2023
Response from Robert on 18 Mar 2023
Thank you so much for your kind words and for taking the time to review our hotel. We look forward to your next visit with us.

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Food in Hotel was amazing , i bit dated and shower was cold in morning. Otherwise B
Stayed 1 night in Feb 2023
Response from Robert on 28 Feb 2023
Thank you so much for taking the time to review our Hotel. Guest feedback is essential and helps us to make sure that every area of the Hotel is meeting the standards of excellence that our guest expect and deserve. We look forward to your next visit.

10/10 Excellent

Christopher

Stayed 1 night in Feb 2023
Response from Robert on 13 Mar 2023
Thank you so much for taking the time to review our establishment. We look forward to your next visit.

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable
Very happy with the room. It was very roomy, clean, quiet and comfortable for the price. The only down fall for us, was that we were not able to access the restuarant on-site for we were told that they were booked..
Stayed 1 night in Jan 2023
Response from Robert on 30 Jan 2023
Lisa, thank you so much for taking the time to review our Hotel. It was a pleasure to have you stay with us.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great hotel
Lovely hotel that is in the process of being renovated. Common areas are comfortable and welcoming. The adjacent restaurant has an amazing menu and the food and service are wonderful. The rooms are very large and comfortable.
Stayed 1 night in Jan 2023
Response from Robert on 12 Jan 2023
Thank you, Kelly, for your kind words. We are grateful to have you as a client and we appreciate you taking the time to leave a review. We look forward to providing you with accommodations in the future.

4/10 Poor

Richard

Travelled with family
Disliked: Property conditions & facilities
Renovation in progress; wait until completed
The hotel was still under renovation and the lobby was not available. The elevator was not available due to the renovation. The room was tired and in need of renovation which supposedly is scheduled after the lobby. I would look for other options in Presque Isle until all the renovations have been completed and reviews by future guests have been completed.
Stayed 2 nights in Aug 2022
Response from Northeastland Management on 23 Aug 2022
Dear Richard,we thank you for your feedback and look forward to your next visit.

10/10 Excellent

Seth

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location for dining, shopping. We were there on a weekend and were able to walk to breakfast and to the Farmer's Market. Quiet and really large rooms. Was under renovation while we were there - but really didn't inconvenience in any way. We will stay there again when we visit Presque Isle.
Stayed 2 nights in Jul 2022
Response from Northeastland Staff on 8 Aug 2022
Dear Seth, Thank you for your kind words and we look forward to welcoming you back to Presque Isle. With warm regards

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and good private bathroom. Beds are very comfortable. Rooms are dated but they are remodeling so it will be beautiful when finished.
Stayed 2 nights in Jul 2022
Response from Northeastland Staff on 8 Aug 2022
Dear Christina, We thank you for your great post-stay feedback and look forward to your next visit. Thank you,