Hi, Jimmie, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. To clarify, we provide our guests with a starter kit of supplies. This includes cleaning supplies, toiletries, and paper products. Once these supplies run out, it is the responsibility of our guests to provide any additional supplies throughout the remainder of their stay. Supplies are restocked before each guest arrives. The lost item has been found, and our team is reaching out and has left a voicemail message for you to provide your mailing address. We apologize for the inconvenience and hope we can host you again.

Thank you, Ryan, for your feedback! We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!

Thank you for staying with us! We are so glad you had a great time! We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you again soon!

Bryce, we are happy to hear your party enjoyed the great location. We are disappointed to hear that the home was not up to the high standard that we hold ourselves to. We have provided your valuable feedback to our local operations manager to get this resolved. We apologize for the inconvenience and hope we have the chance to impress you in the future.

Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. Local staff is always available to assist if there are amenities in the home that fall short. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Thank you for your review, David, we're glad the location of the home served you well. We sincerely apologize that the fireplace was not available during your stay. It is always our goal for our guests to be able to use every amenity our homes have to offer and we regret that the ball was dropped this time. Additionally, we apologize that the driveway and walkway were not cleared prior to your stay. Our housekeeping staff does its best to clear the snow from common areas but occasionally runs out of time. We apologize for the inconvenience this caused. We hope to have the opportunity to truly impress you in the future.