Pratola Serra Holidays from AU$2,496

While the hotel room itself was clean and quiet. The hotel location is convenient for access to train, metro and airport. I noted that there were dirty dishes left in the hallway - common area floor for at least 14 hours, indicating that housekeeping was not on a periodic monitoring of floors, at least on the days that we stayed. Whether this was indicative of a systemic concern or a single bad day for housekeeping, it left an unfavourable impression. This single event should not dissuade people from staying, but if there are multiple such instances across other reviews, this would indicate a need for management to review processes.

The hotel was excellent, standing views, clean, updated, comfortable bed and pillows, very clean, wonderful staff, great restaurant and bar, shuttle to go to the city, absolutely amazing!

I am so happy I found this gem just minutes from Sorrento. They have a shuttle that drops and PU to the center whenever you want. The staff is excellent and very friendly. The property is gorgeous and the rooms have an amazing view of mount Vesuvius. There is a village within 5 minutes walking distance. They have shops and great restaurants. We loved the tranquility around the hotel. It really felt like being in Italy.

We had the most wonderful 10 days here. I cannot praise the staff highly enough. Anna, Fabio and the reception team were brilliant with travel advice and arranging visits to various attractions. Gennaro and the restaurant team had the amazing talent of making you feel like you were the only people they were looking after. So friendly and full of great tips on places to visit. And the food was incredible, so huge compliments to the chef as well. Highly recommend this hotel.

Everything was phenomenal