Prasaeng Holidays from AU$985

All staff members worked exceptionally hard. One person managed all duties, including driving the shuttle, housekeeping, concierge services, and luggage transportation. The restaurant team was consistently unaware of our VIP discount and encountered repeated issues. Towels were limited, old, smelled bad, and torn, which is uncharacteristic of a VIP hotel listed on Expedia. We used Expedia for our two-week stay, but this hotel was the worst option. The tour arranged by the hotel was also disappointing—unable to see what we paid for. On the last day, the tour agent tried to charge us 500 baht for a Grab ride to the airport, although it only cost us 300 baht via our app. We expected these services to be reliable and honest.

I had a fantastic time between 2 jobs staying at this resort hotel. Staff is amazing. Food is excellent, everything is shiny clean. Big room with huge balcony. Shuttle to Ao Nang beach and shops all day. Only suggestion I would make to them would be carpet in the corridors.Would reduce noise from door closing and guests walking around at 2:00 AM. Not a problem for me since I always carry earplugs when travelling. I slept like baby. I will certainly return. Francois

We would stay again. Excellent pool. Super nice staff and central location. Our room was facing the street, so it was loud - people, cars, music. We used ear plugs and it was fine. No elevator. Next time we will reserve a room facing the pool. Stayed 3 days. We're older than the average traveler here.

Clean, modern rooms and great pool areas. Staff were very friendly, and cocktails were excellent. Fitness facilities were well maintained, and the beach is just a 5‑minute walk. Only improvement needed is more shaded spots at the rooftop pool, as it gets very hot in the sun.