Portola Valley Ranch Holidays from AU$1,452

Room was clean and as described with easy parking. Area seemed to be in a quiet neighborhood and while still having close access to the freeway for ease of travel. The room was a bit small but was sufficient for our needs. We wish there was a real person for check in instead of a digital kiosk but overall was fine accommodations for the price and location. We would stay here again.

Arriving, I struggled to get my luggage up the steep stairs & was surprised that the guy at the top, who was standing there watching me, didn't offer to help. He opened the door & that was the extent of it. I was told my room would be ready in less than an hour so when an hour came & went I checked in again at the front desk and the young man immediately said it wasn't ready yet. I then decided to sit in the lobby instead of out by the pool, and within a minute, the room magically became ready. Overall the rooms are nice and huge and Laura was great at resolving an issue with an employee looking into my window. It would have been nice to have someone mention the ipad turned off all the lights, I fumbled around way too long looking for switches that didn't exisit. I was surprised at how many kids were playing in the pool morning noon & night considering it felt like a more adult/boutique vibe hotel. I didn't feel like I could swim and relax. The breakfast cost is very high, and the eggs in my omelet were overcooked. It came with a side of bacon, but instead, the chef put it in my omelet, and it was chewy. The sweet paprika overwhelmed the side of potatoes so overall I ate about 3 bites and left the rest. $68 later after a $12 cup of coffee & tip I came away vowing never to eat there again. Upon departure, I again wrestled my luggage downstairs by the pool as an employee who had a vacuum in the walkway didn't offer to help. Overall, I'd say the service was poor for the price.

Great staff, best location, beds were super comfy, the free breakfast was fine, even for me (gluten free)—scrambled eggs, bacon, hash browns, yogurt, bread and bagels, juice, coffee and tea. The only note, I traveled w a friend of mine and the sink area is in the room with no door. Then the door to the toilet/shower doesn’t close well—there’s open space around the door which is awkward. You can hear everything from the bathroom so I kept my playlist on loud.

Friendly staff, clean room…10/10, highly recommend.