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Reviews of Hotel Nazionale Portofino

3 out of 5
Hotel Nazionale Portofino
Vico Dritto, 3, Portofino

Reviews

9.0

Wonderful

Rating 10 - Excellent. 78 out of 123 reviews" "
Rating 8 - Good. 31 out of 123 reviews" "
Rating 6 - Okay. 8 out of 123 reviews" "
Rating 4 - Poor. 3 out of 123 reviews" "
Rating 2 - Terrible. 3 out of 123 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel, Aledo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location,great staff
Stayed 1 night in Oct 2023
Response from Hotel Nazionale on 28 Oct 2023
Dear Guest,thank you for your kind feedback

10/10 Excellent

Ginna

Great stay in Portofino conveniently clise to everything. Welcoming staff, always willjng to assist. Beauitful room with views of Protofino!, love it!
Stayed 1 night in Sep 2023
Response from hotel on 26 Sept 2023
Dear Guest,thank you very much for your feedback.Best regards

10/10 Excellent

William, Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the friendly and helpful staff. Location is perfect for enjoying Portofino. Excellent value.
Stayed 1 night in Sep 2023
Response from hotel on 26 Sept 2023
Dear Guest,thank you very much for your feedback.Best regards

10/10 Excellent

Carla L

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
A Best Bet in Portofino!
The hotel is one of the best located right at the center and fronts on the harbor. Charming and comfortable rooms and a very helpful and friendly staff. Unless one is looking for super deluxe, this is the place to stay. We loved it.
Stayed 3 nights in Sep 2023
Response from hotel on 25 Sept 2023
Dear Guest,thanks for your feedback.Best regards

10/10 Excellent

Geir

Stayed 1 night in Sep 2023
Response from hotel on 25 Sept 2023
Dear Guest,thanks for your feedback.Best regards

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Nazionale on 11 Aug 2023
Dear Guest, thank you for your feedback

10/10 Excellent

Vartan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from hotel on 5 Aug 2023
Dear Guest,thanks for your feedback.Best regards

10/10 Excellent

Nicolino

Stayed 1 night in Jul 2023
Response from Hotel Nazionale on 13 July 2023
Dear Guest, thank you for your kind feedback

10/10 Excellent

Elizabeth, woodhaven

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to stay. Staff are great!
Stayed 2 nights in Jun 2023
Response from Hotel Nazionale on 4 July 2023
Dear Guest, thank you for your feedback

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Nazionale on 29 June 2023
Dear Guest, thank you for your feedback

10/10 Excellent

Francesca

Stayed 1 night in Jun 2023
Response from hotel on 27 June 2023
Dear Guest,thanks for your feedback.Best regards

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Jun 2023
Response from Hotel Nazionale on 21 June 2023
Dear Guest, thank you for your feedback. Kind Regards

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent the meal choices couldn’t have been better and the location was beautiful.
Stayed 2 nights in Jun 2023
Response from hotel on 16 June 2023
Dear Guest,thanks for your feedback.Best regards

2/10 Terrible

Brandon

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Awful hotel. Wi-Fi didn’t work, hair dryer was older than my grandma and windows had no blackout curtains. We slept with the outdoor lights in our face. Breakfast was also very poor. To resume, there is nothing good about this hotel other than the location. You can stay somewhere else and get a taxi. Sleeping comfortably should be a priority!
Response from hotel on 14 June 2023
Dear Guest,thanks for your feedback.Best regards

10/10 Excellent

Kerry

Stayed 1 night in Jun 2023
Response from hotel on 12 June 2023
Dear Guest,thanks for your feedback.Best regards

10/10 Excellent

Ilia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is located in middle of Portofino. The central location has a perfect view from the balcony. Liked our location. Hotel is very good
Stayed 1 night in May 2023
Response from hotel on 30 May 2023
Dear Guest,thanks for your feedback.Best regards

10/10 Excellent

Martin

Stayed 3 nights in May 2023
Response from hotel on 26 May 2023
Dear guest, thank you for your comment. Hope to see you soon back in Portofino

10/10 Excellent

Caprice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel in Portofino! We got the junior suite and the room right in the heart of the harbor. Small balcony to sit and people watch. The room is two stories with the bed in a loft. The stairs going up are kinda steep. It didn’t bother us but if you don’t want to go downstairs to the bathroom at night, I’d ask for another option. The AC worked great and bed was super comfy. The complimentary breakfast in the morning was really good and the staff was friendly. The front desk helped us arrange a taxi to the train station when we left. Overall, we highly recommend
Stayed 3 nights in May 2023
Response from hotel on 16 May 2023
Dear Guest,thanks for your feedback.Best regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loving our hotel in Portofino.
1st time in Portofino at a well-located hotel with wonderful staff.
Stayed 3 nights in May 2023
Response from hotel on 17 May 2023
Dear Guest,thanks for your feedback.Best regards

8/10 Good

Hector, Guaynabo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel in Great Location. A little hard to find because the sign is concealed but great room and view
Stayed 1 night in Oct 2022
Response from hotel on 31 Oct 2022
Dear Guest,thanks for your feedback.Best regards

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in Portofino located at the heart of Portofino an excellent value. Cozy rooms nice breakfast. Excellent dining options all around it.
Stayed 2 nights in Oct 2022
Response from hotel on 25 Oct 2022
Dear Guest,thanks for your feedback.Best regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great hotel, excellent staff. We really enjoyed our stay, and it was an incredible value for Portofino.
Stayed 2 nights in Oct 2022
Response from hotel on 7 Oct 2022
Dear Guest,thanks for your feedback.Best regards

10/10 Excellent

ezriel

Stayed 2 nights in Aug 2022
Response from hotel on 26 Aug 2022
Dear Guest,thanks for your feedback.Best regards

10/10 Excellent

Oscar G

Stayed 1 night in Jul 2022
Response from hotel on 21 July 2022
Dear Guest, thanks for your feedback. Best regards

10/10 Excellent

Sanshiro, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Kind staffs. Nice breakfast. Given the price range of the near hotels, reasonable price. Recommendable.
Stayed 1 night in Jul 2022
Response from hotel on 14 July 2022
Dear Guest, thanks for your feedback. Best regards

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
An absolutely charming little hotel right in the center of the Portofino harbour. Perhaps could do with a little updating, but then I think it would loose it's charm and character. Nothing too much trouble for the staff and a beautiful outlook for breakfast.
Stayed 1 night in May 2022
Response from hotel on 24 June 2022
Dear Guest, thanks for your feedback. Best regards

10/10 Excellent

Leszek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, very nice personnel
Stayed 1 night in Sep 2021
Response from hotel on 5 Oct 2021
Thanks for your feedback. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location.
Stayed 1 night in May 2021
Response from hotel on 4 June 2021
Dear Guest, thanks for your feedback. Best regards

4/10 Poor

Javier

Disliked: Cleanliness, property conditions & facilities, room comfort
Expensive for what you get
Picture shown in the add is not of the hotel. Hotel did not meet my expectations, decoration comfort, not well maintained.
Stayed 1 night in Jul 2020
Response from hotel on 26 Aug 2020
Dear Guest, thanks for your feedback, but next time please see carefully our picture because they represent our hotel for the 2 different kind of room. Best regards

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from hotel on 30 Oct 2019
Dear Guest, thanks for your feedback. Best regards

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A room with a view!
Location could not be better, right in the heart of Portofino. Few rooms have a view to the front, but worth paying extra for that. Rooms are spacious, spotless, and in good condition. Plenty of toiletries etc. We had everything we needed. Staff kind and helpful. A little noisy - it is right on the square, so there is passing noise of tourists and locals, but also air conditioning units outside on this and adjacent properties, through the night. We spent 5 nights there, three at the back, and two in a junior suite at the front with the most fabulous view.
Stayed 5 nights in Oct 2019
Response from hotel on 23 Oct 2019
Dear Guest, thanks for your feedback. Best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, room, staff . Excellent location. Beautiful room, helpful staff
Stayed 4 nights in Oct 2019
Response from hotel on 22 Oct 2019
Dear Guest, thanks for your feedback. Best regards

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019
Response from hotel on 8 Oct 2019
Dear Guest, thanks for your feedback. Best regards

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from hotel on 1 Oct 2019
Dear Guest, thanks for your feedback. Best regards

10/10 Excellent

diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from hotel on 28 Sept 2019
Dear Guest, thanks for your feedback. Best regards

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the middle of Portofino
Nice small hotel in the middle of Portofino. Comfortable, large room with good bed.
Stayed 1 night in Sep 2019
Response from hotel on 21 Sept 2019
Dear Guest, thanks for your feedback. Best regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from hotel on 17 Sept 2019
Dear guest, thanks for your feedback. Best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, lovely clean and comfortable room
Stayed 1 night in Sep 2019
Response from hotel on 14 Sept 2019
Dear Guest, thanks for your feedback. Best regards

10/10 Excellent

Louis, Las Vegas

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff was very accommodating. Friendly and helpful in everyway. Held our room key for us at the front desk in and out every time we came and went! Nice touch.
Stayed 4 nights in Aug 2019
Response from hotel on 6 Sept 2019
Dear Guest, thanks for your feedback. Best regards

10/10 Excellent

Stephen, Memphis

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff was extremely helpful in answering our pre-arrival questions and in getting us around the area via bus and ferry.after we arrived. We enjoyed the 'included' breakfasts in the cafe looking directly out on the harbor. The discount card for the parking garage. Our balcony where we read in the late afternoon and dried out our bathing suits. We enjoyed everything about our stay in Portofino and our stay at Hotel Nazionale.
Stayed 3 nights in Aug 2019
Response from hotel on 6 Sept 2019
Dear Guest, thanks for your feedback. Best regards

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely go back
The location was the best that you could have in Portofino. The help was very good and attentive. We had a 2 level junior suite. It had an older clean decor
Stayed 5 nights in Aug 2019
Response from hotel on 25 Aug 2019
Dear Guest, thanks for your feedback. Best regards

10/10 Excellent

Jeff

Stayed 1 night in Aug 2019

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from hotel on 26 Aug 2019
Gentile Cliente, La ringraziamo per il suo Feedback. Cordiali saluti

8/10 Good

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
A gem
Beautiful town and great room location. The bed was a bit stiff, and the staff was merely cordial.
Stayed 1 night in Aug 2019
Response from hotel on 17 Aug 2019
Dear Guest, thanks for your feedback. Best regards

10/10 Excellent

Bennie, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect. The view from our window took in the entire port area. Walkable to every place. Ferries nearby. Lovely breakfast in the outdoor restaurant. This is not one of the big hotels with lobbies and facilities. It is quaint and personal.
Stayed 2 nights in Aug 2019
Response from hotel on 12 Aug 2019
Dear Guest, thanks for your feedback. Best regards

2/10 Terrible

Danny

Disliked: Cleanliness, property conditions & facilities, room comfort
Big Disappointment - stay away
No way this hotel is worthy of a 9.0 rank, it is certainly not a 3 star hotel - the hotel description in Hotels.com is misleading completely - It is an old hotel, shabby and basic rooms,we did not have even soap in our shower. Breakfast was very poor,served in the harbor side which could have been beautiful - but nobody mentioned that in the morning the harbot plaza is extremely noisy and packed with trucks and service providers...... location was at the harbor but at a narrow alley not facing the harbor. Bottom line - stay away from this hotel!
Stayed 1 night in Aug 2019
Response from hotel on 12 Aug 2019
Dear Guest, hanks for your feedback. Best regards

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
The bed was in a loft up 17 steps from the main level, and 4 more steps down to the bathroom. Minimal furniture and difficult to maneuver suitcases with all the steps. The very bast part was a tiny balcony, big enough for only two chairs, but it was over the plaza for people watching.
Stayed 1 night in Jul 2019
Response from hotel on 24 July 2019
Dear Guest, thanks for your feedback. Best regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to walk from the parking garage, all the rest is great.
Stayed 1 night in Jul 2019
Response from hotel on 17 July 2019
Dear Guest, thanks for your feedback. Best regards

8/10 Good

Shlomi

Liked: Cleanliness, staff & service
It’s a problem when you come with a car you have to park far away from the hotel.. No elevator in the building you Cary your luggage 3 story’s..think about that when you come to this hotel..
Stayed 1 night in Jul 2019
Response from hotel on 6 July 2019
Dear Guest, thank you very much for your feedback! We would only to precise that the parking is situated 150 metres far from the hotel and everytime our guest need help with the lugagges they are able to call us and we send a guy with our eletric car, this guy is the same that will carry the luggages on your room . Best regards

8/10 Good

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little place to stay
Tidy, quaint little 3 star right on the harbor. No uphill or downhill to see the water. Small room with a great AC but renovated nicely. Restaurant is on the plaza facing the water and is less expensive than some of the others. Suites facing harbor are booked years in advance. No lift, stairs to climb but porter will take luggage up. Call hotel and they will meet you at the barrier up the hill with an electric cart for luggage. Ask for Umberto for directions and waiter, he has it wired and speaks workable English.Not all the employees do so. Would stay there again if Portofino was on the agenda but it is more of a day trip as it is only a few stores and the castle and hiking. Very small town but in a cove that makes it famous.
Stayed 2 nights in Jun 2019
Response from hotel on 6 July 2019
Dear Guest, thanks for your feedback. Best regards