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Reviews of McMenamins Crystal Hotel

2.5 out of 5
McMenamins Crystal Hotel
303 S.W. 12th Ave., Portland, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 271 out of 485 reviews" "
Rating 8 - Good. 136 out of 485 reviews" "
Rating 6 - Okay. 41 out of 485 reviews" "
Rating 4 - Poor. 21 out of 485 reviews" "
Rating 2 - Terrible. 16 out of 485 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jayde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfectly quirky hotel in a great location!
Stayed 1 night in Apr 2024
Response from Ashley, Hotel Manager on 24 Apr 2024
Thanks for the amazing rating Vanessa! Hope to see you again soon.Cheers!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The saltwater pool was awesome!
Stayed 2 nights in Apr 2024
Response from Ashley, Hotel Manager on 19 Apr 2024
Thanks for the awesome review David! We look forward to your next visit.Cheers!

8/10 Good

Benigno

Travelled with partner
The art in the rooms
Stayed 2 nights in Apr 2024
Response from Ashley Ross, Hotel Manager on 12 Apr 2024
Hi Benigno!Thanks for the great rating! Our art is definitely one of a kind. I am glad you enjoyed them. Hope to see you again another time!

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very unique. Surrounding areas didn’t feel safe.
Stayed 1 night in Apr 2024
Response from Ashley Ross, Hotel Manager on 12 Apr 2024
Hi Jami!Thanks for the awesome rating! I am glad you enjoyed your stay with us, I hope to see you again in the future.Cheers,

10/10 Excellent

Lucy

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love
Stayed 1 night in Mar 2024
Response from Ashley, Hotel Manager on 14 Mar 2024
Thanks for the awesome rating Lucy! We look forward to seeing you again. Cheers!

10/10 Excellent

Nickolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay for a downtown Portland getaway! The soaking pool was a great way to cap off each day, and the room was cozy and comfortable for us. Would absolutely recommend you stay here if you're looking for a great spot in the Pearl district!
Stayed 2 nights in Feb 2024
Response from Ashley, Hotel manager on 27 Feb 2024
Thanks for the wonderful review Nickolas! We're happy to hear you had an awesome stay with us. We hope we get to see you again during your next Portland visit.Cheers!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique historic eclectic boutique hotel. Go for the experience.
Stayed 3 nights in Feb 2024
Response from Ashley, Hotel manager on 27 Feb 2024
Thanks for the great review Robert!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Crystal Hotel The whimsy, the artsy, the cool old architecture, the soaking pool, the customer service. We had a great time seeing Lukas Nelson at the Crystal Ballroom and it was a treat being steps away from a comfortable bed. But this part of downtown Portland wears us out. Too sad. Going to Edgefield next time.
Stayed 1 night in Feb 2024
Response from Ashley, Hotel manager on 27 Feb 2024
Thanks for the wonderful review Thomas! We are glad you had a good time at the show. We hope to see you again soon, cheers!

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Amenities were perfect. The soaking tub is awesome! The room was fun and unique. Good location as well
Stayed 1 night in Jan 2024
Response from Victoria on 28 Jan 2024
Thank you so much for the awesome rating, June! We hope to see you again soon!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley, Hotel manager on 27 Feb 2024
Thanks for the awesome review Sean! We hope to see you again soon, cheers!

10/10 Excellent

Stephanie, Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eteya on 22 Jan 2024
Thanks so much for the high rating, Stephanie! We hope to welcome you back in the future.

10/10 Excellent

Zachary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ashley on 20 Jan 2024
Thank you for the awesome rating Zachary! We hope to see you again soon.

6/10 Okay

Marcie

Response from Ashley, Hotel manager on 27 Feb 2024
Thank you for your feedback Marcie. I apologize if you did not fully enjoy your stay with us. We hope if you deicide to visit us another time in the future we can better accommodate you.Cheers,

10/10 Excellent

Shelley

Stayed 1 night in Sep 2023
Response from Ashley on 18 Nov 2023
Thank you for the amazing review! Hope to see you again soon. Cheers!

10/10 Excellent

Brandon

Stayed 1 night in Nov 2023
Response from Ashley, Hotel Manager on 8 Dec 2023
Thanks for the awesome rating! We hope to see you another time soon.Cheers!

10/10 Excellent

Rainee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have nothing but incredible things to say about this place. The vibes: immaculate. The cutest historic building. The staff: SO wonderful. There was a tiny little hiccup with our check out time but they were so gracious and sweet. The room: so cozy and cute. We loved wearing the robes provided while getting ready for our night. Location: PERFECT everything we walked or needed was a 2 minute walk at most. Cleanliness: SPOTLESS. If it wasn’t perfectly clean I would have walked right outta there. I hate even a mildly dirty hotel. I was NERVOUS because the bathrooms are not located in the room but honestly didn’t even matter. My only teeny tiny complaint is that the lighting is not ideal for doing your make up, especially in the fall when it gets dark outside earlier, but that obviously is no fault to the hotel. I had the best girls weekend here. I cannot wait to bring my honey back ❤️❤️
Stayed 1 night in Nov 2023
Response from Ashley on 11 Nov 2023
Thank you for the amazing review, Rainee! We are so glad you had such a good time. It was definitely a pleasure having you and your friend with us. We look forward to seeing you with your honey, hopefully soon!

10/10 Excellent

Dax

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service
Stayed 1 night in Oct 2023
Response from Eteya on 27 Oct 2023
Thanks for the great rating, Dax! Hope to have you back in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome! Would stay there again!
Stayed 2 nights in Oct 2023
Response from Chloe, Crystal Hotel AAM on 3 Nov 2023
Hello Laura!Thank you so much for your positive review! Thank you for choosing the Crystal Hotel and we look forward to seeing you next time!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had fun at the Crystal; friendly and helpful staff, great bar and restaurant, very affordable, lots of good tips and orientation for this first time Portland visitor. I am anxious to return and have more fun,adventure, good food and exploration.
Stayed 1 night in Oct 2023
Response from Eteya on 8 Oct 2023
Thanks so much for your feedback, Paul! We look forward to having you back!

6/10 Okay

Tiffani

Travelled with partner
Liked: Staff & service
I liked the hotel. For the price though it wasn’t worth it. Motel quality for hotel pricing. The history of the place is cool but our room smelled really musky and it honestly weirded me out a bit.
Stayed 1 night in Oct 2023
Response from Chloe, Crystal Hotel AAM on 3 Nov 2023
Hello Tiffani, I'm very sorry to hear about your experience here at the Crystal Hotel. Should you ever wish to stay with us again, we would love the opportunity to make your next trip as comfortable as possible. Thank you for choosing the Crystal Hotel and we hope to see you next time.

10/10 Excellent

Jaidan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Chloe, Crystal Hotel AAM on 3 Nov 2023
Hello Jaidan!Thank you so much for your positive review! Thank you for choosing the Crystal Hotel and we look forward to seeing you next time!

10/10 Excellent

Nicole

Stayed 3 nights in Sep 2023
Response from Chloe, Crystal Hotel AAM on 3 Nov 2023
Hello Nicole! Thank you so much for your positive review! Thank you for choosing the Crystal Hotel and we look forward to seeing you next time!

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, the location was perfect for me since I was going to a show at the Crystal Ballroom not too far away. This hotel is also in very close proximity to restaurants, parks and attractions that are from a walkable distance. The room we stayed in was very clean and had a sink in the room which was convenient since the bathrooms in this hotel are shared (privately accessed with a key of course). We also ate at the adjacent restaurant and received very pleasant service. There was a bit of noise from other guests here and there that can definitely be heard through the walls, but overall it was actually pretty quiet and I didn't have too many issues sleeping overnight. My stay was brief but if I visit the Portland area again I would totally stay here, especially for the ultra reasonable pricing.
Stayed 2 nights in Sep 2023
Response from Eteya on 25 Sept 2023
Thanks for the great feedback, Rebecca! We hope to welcome you back again in the future.

10/10 Excellent

Gene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem. Nuff said.
Stayed 1 night in Sep 2023
Response from Eteya on 21 Sept 2023
Thanks for the positive feedback, Gene! We hope to have you back soon.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While I like the overall attitude of this hotel, the rooms are much too small and poorly lighted.
Stayed 1 night in Sep 2023
Response from Eteya on 20 Sept 2023
Thanks for the positive feedback! We hope we can host you again in the future.

8/10 Good

Anna

Liked: Amenities
great stay
Stayed 1 night in Sep 2023
Response from Victoria on 18 Sept 2023
Thank you so much for staying at McMenamins Crystal Hotel. We hope to see you again soon!

10/10 Excellent

Valerie

Stayed 1 night in Sep 2023
Response from Chloe, Crystal Hotel AAM on 3 Nov 2023
Hi Valerie! Thank you so much for your positive review! Thank you for choosing the Crystal Hotel and we look forward to seeing you next time!

10/10 Excellent

Tara

Stayed 1 night in Sep 2023
Response from Chloe, Crystal Hotel AAM on 16 Sept 2023
Hello Tara! We are so happy to hear that you had a great stay with us! We look forward to seeing you next time, and thank you for choosing the Crystal Hotel.

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool and unique hotel great staff awesome pool delicious food and drinks
Stayed 2 nights in Sep 2023
Response from Chloe, Crystal Hotel AAM on 5 Sept 2023
Hello Shaun!We are so happy that you had such a great time! I'm especially happy that you got to experience our soaking pool! Thank you for your very kind review and we look forward to your next stay!

10/10 Excellent

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The McMenamins Hotel is rooted in music history, and I am so glad I did so. I chose this hotel because of its association with the Cyrstal Ballroom, where I attended a show. The staff was courteous from beginning to end, the bathrooms(although communal) served my needs, and I had no issues. The downstairs hot springs are amazing, and I'm saddened that I did not spend more time there. On the bright side, if I ever needed a quick getaway, I'd take the time to drive to Portland from Seattle. Parking can be a hassle, so expect to pay $25 per day at a nearby parking lot. Shout out to Kay and Chloe for the service. Oh, and forget to attend the adjacent cafe. :)
Response from Chloe, Front Desk Attendant on 29 Aug 2023
Hello Hugo! Thank you for staying with us and we are so happy to hear that you had such a magical time!! We look forward to your next stay here at the Crystal Hotel!

4/10 Poor

Xavier

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Chloe, Front Desk Attendant on 29 Aug 2023
Hello Xavier. Thank you for your review, and we're sorry to hear that your experience here at the Crystal Hotel was not what you had hoped. We hope you'll give us another chance in the future to make sure your next vacation's magical. If there are any changes that we can make to make a future stay more accommodating please don't hesitate to reach out to us. Have a wonderful rest of your day!

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Kay on 21 Aug 2023
Thank you so much for taking the time to give us such a great review! It was a pleasure having you stay with us and we look forward to having you back!

10/10 Excellent

Patricia

Liked: Amenities
I loved all the artwork, the bohemian vibe of the entire space. The staff was amazing and I would definitely stay here again.
Stayed 1 night in Aug 2023
Response from Danny O on 19 Aug 2023
We are so happy you enjoyed your stay with us! We're looking forward to seeing you next time you come to town. Cheers!

10/10 Excellent

Mark

Stayed 1 night in Aug 2023
Response from Chloe, Crystal Hotel AAM on 5 Sept 2023
Hello Mark! We are so happy that you had such a great time! We look forward to your next stay!

10/10 Excellent

Julianne, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the salt water soaking bathes.
Stayed 1 night in Aug 2023
Response from Danny O on 8 Aug 2023
We're so happy you enjoyed your stay! Be sure to check out the other McMenamins soaking pools on your next adventures, and of course we'd be happy to host you again. Cheers!

10/10 Excellent

Audra

Stayed 1 night in Jul 2023
Response from Bailey on 31 July 2023
Thank you for the positive feedback! We hope to host you again in the future. All the best, the Crystal Hotel Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dawid on 30 July 2023
Thanks for the positive feedback! We hope we get to host you again in the future.Cheers,The Crystal Hotel Team

2/10 Terrible

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Homeless people everywhere outside of the property. I mean everywhere and the hotel charged for the rooms even though there was confusion with the check in date and were booked up on our arrival. Charged for the night and we had 2 rooms booked. Make sure to double check your booking info! We had to stay at a different hotel down the street. Homeless people were roaming all around that one too and it was only a couple blocks away. I recommend taking all of your valuables out of your car and if you explore the city after dark do not do it alone. Stay in groups.
Stayed 1 night in Jul 2023
Response from Dawid on 30 July 2023
Hello Anthony,We're so sorry to see that your experience of Downtown Portland was not as you had hoped. We are located in the heart of the action, and while that does provide easy access to lots of dining and entertainment options, it also sometimes means crossing paths with some of the less pleasant aspects of a city center setting.We hope you have the chance to travel to our locations that are not in an urban environment (like Edgefield or the Grand Lodge) where you can experience the history, culture and hospitality of McMenamins without any unwanted distraction.Kindest regards,DawidCrystal Hotel Manager

4/10 Poor

Taylor

Stayed 1 night in Jul 2023
Response from Danny O on 12 Aug 2023
Thank you for the review, and I would like to extend any apologies that it wasn't a 5 out of 5 stay experience for you. If you're ever in the Portland area, I would like to invite you to give us another chance to make your stay a pleasant one. Please don't hesitate to call the hotel front desk and ask to speak to a manager on duty. Cheers!

10/10 Excellent

Christine

Everything!!!!!!! A fairybook joy !!!!
Stayed 2 nights in Jul 2023
Response from Dawid on 14 July 2023
Christine, we are so happy to hear that you had a good time at The Crystal! We look forward to hosting you for a fairybook sequel in the future.Crystal Hotel Team

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Danny on 4 July 2023
Thank you for the kind review! We're so happy you enjoyed your stay and hope to see you next time you're in Portland!Cheers.

4/10 Poor

Annezerine Hynes

Liked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Dawid on 30 June 2023
Dear Annezerine,We so sorry to see that your visit wasn't to your liking. We hope that we get the opportunity to make it right in the future. Please feel free to reach out and let us know what we can improve to make your next stay everything you hope it to be.Kind regards,The Crystal Hotel Team

10/10 Excellent

Michele

Stayed 1 night in Jun 2023
Response from Danny on 18 July 2023
Thank you for such a lovely review!

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great experience in this noted hotel and we enjoyed being in the city. We loved the soaking tub. The hotel was clean. The staff was amazing in helpfulness and they were bright, happy people!
Stayed 2 nights in Jun 2023
Response from Dawid on 27 June 2023
Shelly, we're so happy that you had a good time at the Crystal! Looking forward to having you visit us in the future.Cheers,The Crystal Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Dawid on 27 June 2023
Thanks for the positive feedback! Happy travels until we see you again.Cheers,The Crystal Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique & energetic but still affordable and privat
Didn't have to wait for shared bathroom at all. Wonderful artwork throughout. Enjoyed saltpool.
Stayed 2 nights in Jun 2023
Response from Kay on 10 June 2023
So glad to hear you had a great time! We hope you come join us again soon. Cheers!

10/10 Excellent

Robert

Stayed 1 night in Jun 2023
Response from Dawid on 9 June 2023
Robert, Thanks for the review! We hope to see you again soon.Crystal Hotel Team

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in the center of Portland
Was able to check in early for my 3rd floor queen room. Toilet was directly across the hall, which I liked. Blackout curtains worked really well. I had the soaking pool completely to myself Sunday night, which was amazing. Didn't have a chance to eat/drink at Zeus or Al's. Would definitely stay here again.
Stayed 1 night in Jun 2023
Response from Dawid on 6 June 2023
Ruby,Thanks so much for the positive feedback. We're looking forward to seeing you again in the future.Cheers,Crystal Hotel Team

10/10 Excellent

Baylei

Stayed 1 night in Jun 2023
Response from Dawid on 30 June 2023
Thanks for the positive feedback! we look forward to seeing you on your next trip to Portland.The Crystal Hotel Team