Studio, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Reviews of Hampton Inn & Suites Portland Tigard

2.5 out of 5
Hampton Inn & Suites Portland Tigard
11799 SW 69th Avenue, Tigard, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 248 out of 367 reviews" "
Rating 8 - Good. 72 out of 367 reviews" "
Rating 6 - Okay. 23 out of 367 reviews" "
Rating 4 - Poor. 15 out of 367 reviews" "
Rating 2 - Terrible. 9 out of 367 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction across the street was very noisy
Stayed 7 nights in May 2024

10/10 Excellent

Carmen, Porterville

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was great. We stayed a weeklong so it was very convenient and they had a variety of choices. The hot l is very clean and friendly staff. It is one of my faves when visiting from out if state. Also my grand daughter stays with us when we visit and she loves the pool. Thank you for keeping the pool warm by the way. This is definitely our favorite place.
Stayed 4 nights in May 2024
Response from GM on 20 May 2024
Thank you so much for taking the time to share your experience at our hotel!Should you have any special requests or preferences for your next visit, please don't hesitate to let us know.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Decent one night stay. Breakfast was as expected. One of the two queen beds had a really uncomfortable dip butt everything else was fine.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Thank you so much for taking the time to share your experience at our hotel!Should you have any special requests or preferences for your next visit, please don't hesitate to let us know.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on 16 May 2024
Thank you so much for taking the time to share your positive experience at our hotel!Should you have any special requests or preferences for your next visit, please don't hesitate to let us know.

4/10 Poor

Randall

Disliked: Cleanliness, property conditions & facilities
Never cleaned my room once in 6 days Construction next door loud all day long
Stayed 6 nights in May 2024
Response from GM on 13 May 2024
We are deeply sorry to hear about the inconveniences you encountered during your stay. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we failed to meet this standard during your visit.

10/10 Excellent

Mary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was super clean and comfortable. The staff was very friendly and the pool was the perfect temperature. There weren’t very many towels in our room but other than that we had everything we needed.
Stayed 2 nights in May 2024
Response from GM on 6 May 2024
Thank you so much for taking the time to share your positive experience at our hotel! We're thrilled to hear that you enjoyed your stay with us and that our team's efforts contributed to making your time here memorable.

10/10 Excellent

Pritpal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Residential area with older homes, and new construction across the street.
Stayed 2 nights in Apr 2024
Response from GM on 3 May 2024
Thank you so much for taking the time to share your positive experience at our hotel!Should you have any special requests or preferences for your next visit, please don't hesitate to let us know. We're here to ensure that every stay with us is nothing short of exceptional.

6/10 Okay

Yonilda

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 30 Apr 2024
Thank you so much for taking the time to share your experience at our hotel. Should you have any special requests or preferences for your next visit, please don't hesitate to let us know.

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice and convenient. Only issue the pillows suck
Stayed 4 nights in Apr 2024
Response from GM on 29 Apr 2024
We appreciate you sharing your recent experience with us. Looking forward to welcoming you back soon!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites on 8 May 2024
Thank you for staying with us at the Hampton Inn & Suites. We look forward to seeing you again.

8/10 Good

Cynthia, Tucson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There’s construction across the street, so it was quite noisy starting early in the morning. Must remember to request housekeeping.
Stayed 4 nights in Apr 2024
Response from GM on 24 Apr 2024
Thank you for taking the time to share your experience at our hotel. Should you have any special requests or preferences for your next visit, please don't hesitate to let us know. We're here to ensure that every stay with us is nothing short of exceptional.

10/10 Excellent

James R.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in with excellent staff.
Stayed 1 night in Apr 2024
Response from Stacey Koch on 22 Apr 2024
Thank you for your kind review

8/10 Good

Harbans

Liked: Cleanliness, staff & service, property conditions & facilities
Short but confortable
Stayed 1 night in Apr 2024
Response from GM on 19 Apr 2024
Thank you so much for taking the time to share your positive experience at our hotel! Should you have any special requests or preferences for your next visit, please don't hesitate to let us know. We're here to ensure that every stay with us is nothing short of exceptional.

10/10 Excellent

samer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it all
Stayed 1 night in Apr 2024
Response from GM on 17 Apr 2024
It's wonderful to know that you found our accommodations comfortable and that our amenities suited your needs perfectly. We take pride in offering a cozy and welcoming environment for all our guests, and it's gratifying to see that reflected in your feedback.

2/10 Terrible

Vicki

Disliked: Cleanliness, staff & service, property conditions & facilities
Hated the entire stay
Stayed 1 night in Mar 2024
Response from GM on 16 Apr 2024
Thank you for sharing your feedback regarding your recent stay at our hotel.Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we failed to meet this standard during your visit.

6/10 Okay

Jamyla

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Everything went well from check in to check out. I asked for room service but the front desk said no one is available to clean so i asked him a garbage bag and i can clean our room, he said i need to send someone downstair to get the garbage bag. And the breakfast option on our second day was same on the first day except no more potatoes, yogurt which my daughter want to eat for breakfast and no fruits too.
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the experience that fell short of your expectations, and we truly appreciate you bringing these issues to our attention.

10/10 Excellent

Medhin

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean, great indoor pool and hot tub.
Stayed 3 nights in Apr 2024
Response from GM on 8 Apr 2024
It's wonderful to know that you found our accommodations comfortable and that our amenities suited your needs perfectly. We take pride in offering a cozy and welcoming environment for all our guests, and it's gratifying to see that reflected in your feedback.

10/10 Excellent

Raoul

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Stacey Koch on 5 Apr 2024
Thank you for the review.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff helped us out because the room wasn’t what we expected. They were able to change rooms.
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Thank you so much for taking the time to share your experience at our hotel! We're thrilled to hear that you enjoyed your stay with us and that our team's efforts contributed to making your time here memorable.

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is great. Very warm. This is a new hotel. Very nice and clean.
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
Thank you so much for taking the time to share your experience at our hotel! We're thrilled to hear that you enjoyed your stay with us and that our team's efforts contributed to making your time here memorable.

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. Very clean and in great condition. Check in was easy, the room was great, stocked with body wash, shampoo, conditioner, hand soap and lotion. They provide free parking and free breakfast, which was delicious with plenty of options and variety each morning. The gym and pool are very nice.
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
Thank you so much for taking the time to share your experience at our hotel! We're thrilled to hear that you enjoyed your stay with us and that our team's efforts contributed to making your time here memorable.

10/10 Excellent

Kristine

Travelled with partner
Clean, quiet and nice breakfast. Excellent place to stay.
Stayed 1 night in Mar 2024
Response from Nate A. on 26 Mar 2024
Hello Kristine,Thank you, it's our pleasure and we hope to see you again.

10/10 Excellent

Brando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Mar 2024
Response from Hampton Inn & Suites Tigard on 26 Mar 2024
Hello Brando,Thank you for your interest in what we have to offer here at the Hampton. We hope to see you again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hampton Inn & Suites Tigard on 26 Mar 2024
Hello David,We are honoured to have you stay with us and hope to create more unforgettable experiences for you!

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Tigard on 26 Mar 2024
Hello Kyle,It was a pleasure to meet you and have you stay with us. We hope to see you again!

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Dining area wasn’t clean; no one at the front desk for early morning checkout (6am)
Stayed 2 nights in Mar 2024
Response from Hampton Inn & Suites on 26 Mar 2024
Hello Henry,We are sorry that you encountered these issues. We will be sure to have these issues fixed. Please allow us to thank you and hope to see you again!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hampton Inn & Suites on 26 Mar 2024
Hello Roger,Thank you for the great experience and we hope to welcome you again to the hotel.

10/10 Excellent

Christy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We are on a cross country road trip, moving from Seattle to Austin and really enjoyed our one night stay here. The property seemed pretty new, the staff were very warm & inviting, and the beds were extremely comfortable. We left feeling refreshed and ready for our next leg of the journey!
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Tigard on 26 Mar 2024
Hello Christy,It was our pleasure to host you on your journey and welcome you to Portland. Thank you for the kind words and hope to see you again!.

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was wonderful! Bed was firm. Currently, buliding across the street is under construction. Noise wasn't an issue though.
Stayed 3 nights in Feb 2024
Response from Hampton Inn & Suites Tigard on 26 Mar 2024
Hello Julia,Thank you for your stay and the breakfast experience. We are sorry for the inconvenience with the recent construction across the street. We hope to see you again!

10/10 Excellent

Sarah

Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Sarah,Thank you for your review. I'm glad to see that you had a great stay with us. We look forward to seeing you again, the next time you're in the Tigard area. Safe travels!

10/10 Excellent

Walter Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Walter,It looks like you had a good experience with us in Tigard. Thank you, I look forward to sharing this with our team. Hope to see you again soon.

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Stephen,Thank you so much for staying with us while you where in Tigard. Looking forward to seeing you next time you're in the area!

4/10 Poor

James

Liked: Cleanliness
Disliked: Staff & service
Staff was rude
Stayed 1 night in Jan 2024
Response from Hampton Inn Tigard on 10 Feb 2024
Hello James, thank you for your feedback. We apologize you did not receive great service during your stay. We shared your feedback with our team to ensure this won't happen again. We hope you will give us another try in the future!

10/10 Excellent

Robbie

Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Tigard on 26 Mar 2024
Hello Robbie,Thank you for the amazing review and we hope to see you again soon.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Tigard!!!
Amazing hotel but no restaurants in walking distance. Beds super comfortable!! Great value for$$$
Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
So happy to see you enjoyed your stay with us. I would agree about the beds, they are super comfortable! Safe travels!

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
Thank you for staying with us. I appreciate you taking the time to let us know about your stay!

10/10 Excellent

Kaisea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front deck was very kind and helpful. The women in charge of breakfast was incredibly friendly and helpful 10/10 will stay again.
Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
Thank you for the great review! I will share your comments with the team. Safe travels and looking forward to seeing you again soon!

2/10 Terrible

Naomi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
Hi Naomi, thank you for letting us know about your stay. I will let our team know that there were some short falls during you visit with us so that we can correct them moving forward. I appreciate you letting us know.

6/10 Okay

Michelle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice and clean. There was a problem with my reservation and because it was through Expedia I was told I wasn’t in the system and needed to call Expedia to deal with it. I wasn’t greeted when I arrived because the clerk was on the phone, then was shuffled to the side to deal with the problem myself. Check in took almost an hour. To be clear, this is Expedia’s fault, however the front desk staff did not treat me in an accommodative way. I get they were overwhelmed by a recent ice storm (we were too) but don’t think I received very good care from Expedia or Hampton inn.
Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
Michelle, thank you so much for bringing this to my attention. I will be sharing your comments with my team during our next daily meeting. I will work with my team to make the needed adjustments to prevent this in the future. Thank you so much and safe travels.

6/10 Okay

Jaiden

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
Jaiden, thank you for taking the time to let us know about your experience with us.

10/10 Excellent

Kyle

Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
Kyle, thank you so much for your review! I appreciate you taking the time to let us know how your stay was. Looking forward to seeing you again soon.

10/10 Excellent

Katelynn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was so kind and working so hard. Erica who manages the free breakfast deserves a raise. She is going nonstop to make sure every item was restocked and the area was clean. All of the staff handled the stress of suddenly being fully booked due to the winter storm very well. Mandy and Tracey were always kind at front desk. Room was clean and breakfast was free. I am grateful we had this place to stay.
Stayed 3 nights in Jan 2024
Response from General Manager on 8 Feb 2024
Katelynn, I can't tell you how happy I am to be able to share your comments with my team. We are so glad you enjoyed your stay and look forward to seeing you again in the future. Safe travels.

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
David, thank you for your review. We hope to see you again the next time you're in the Tigard area.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mixed reviews - Staff was responsive
Hard to rate my stay - overall it was good and understandably this was under a stressful weekend of a winter storm. I had a room near the elevator and could pretty much hear everything. There was one of two elevators working, not enough parking for a full hotel, and a I had two issues with my room. I got there in the evening and had already settled in for the night - one was the sink, the other the thermostat. I addressed them in the morning and the staff was very responsive. Bed was comfy and amenities and breakfast was good.
Stayed 2 nights in Jan 2024
Response from General Manager on 8 Feb 2024
Thank you for taking the time to let us know about your stay with us. Yes, that storm took a toll on the area for sure. Glad to hear that you were safe here in Tigard. Thank you for your comments, I will share these with the team.

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Had to find a different hotel due to power outage.
Stayed 3 nights in Jan 2024
Response from General Manager on 8 Feb 2024
Michele, thank you for your review. I apologize for the power loss, we don't often get storms like that in this area. Thank you for taking the time to let us know about your stay with us.

6/10 Okay

Elliott

Stayed 2 nights in Jan 2024
Response from General Manager on 8 Feb 2024
Thank you for taking the time to let us know about your stay.

10/10 Excellent

Family

Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
Happy to see you enjoyed your stay in Tigard! Thank you for staying with us and we look forward to seeing you again.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 11 year old daughter commented to me how nice and friendly the staff were. The breakfast lady was so happy and appeared to love her job. Her joy is contagious.
Stayed 2 nights in Jan 2024
Response from General Manager on 8 Feb 2024
Thank you Stephanie. I am super excited to see that your daughter enjoyed the visit. I appreciate you letting us know! Hope to see you guys again soon.

10/10 Excellent

Anahy

Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
Thank you for staying with us! Looking forward to seeing you again.

10/10 Excellent

Amanda, Inver Grove Hts

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
Amanda, thank you for letting us know about your experience here in Tigard. Thank you so much.