Room, 1 King Bed with Sofa bed, Harbour View
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Reviews of Courtyard Portland Downtown/Waterfront

3 out of 5
Courtyard Portland Downtown/Waterfront
321 Commercial St, Portland, ME

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 1002 reviews" "
Rating 8 - Good. 217 out of 1002 reviews" "
Rating 6 - Okay. 61 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Q
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located steps away from the Old Port section of Portland, the hotel is close to many restaurants and breweries. Our room was spacious and bathroom was very clean. Loved the shower, and the air conditioner and heat functioned very well. We traveled with two children (10 & 5) and they really enjoyed the pool, which is located to the side of the elevators in the lobby. Pool was smallish, about 15’x25’, depth going from 3 feet to 5 feet at the far end. Water was pleasantly warm too which was great. Our 2nd floor room was just around the corner from the elevators and the fitness room, which we used too. It comes equipped with two Peleton bikes, three treadmills, three eliptical machines, barbells, and pulls. Area seemed safe, many shops and restaurants nearby and minutes away. I would recommend staying at this hotel. Also, parking is valet only at $35.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
solid
Stayed 1 night in Apr 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to shopping and dining. Clean and super comfortable beds!
Stayed 1 night in Apr 2024

10/10 Excellent

PETER

Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for our family!
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff have all been super friendly and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Yi Chi

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Mar 2024
Response from GM on 3 Apr 2024
Thank you so much for your review on Expedia, we hope to see you again soon!

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Competitive price cleanliness
Stayed 1 night in Mar 2024
Response from GM on 3 Apr 2024
Thank you very much for your feedback! We hope to see you again soon!

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had an awesome stay! the absolute perfect spot within walking distance to tons of shops, bars, restaurants and the water!!!
Stayed 1 night in Mar 2024
Response from GM on 3 Apr 2024
Thank you for reviewing our hotel, Thats great you were able to visit all of the places that Portland has to offer.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 3 Apr 2024
Thank you for reviewing our hotel on Expedia, we hope to see you again in the future.

10/10 Excellent

sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The parking charge was rather pricey
Stayed 1 night in Feb 2024
Response from GM on 3 Apr 2024
Thank you for reviewing our hotel on Expedia, we look forward to serving you again in the future.

10/10 Excellent

Cecilia, Peabody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. Room was spacious and clean. Mattresses are not the most comfortable but overall it is an excellent property. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from GM on 3 Apr 2024
Thank you for reviewing our hotel on Expedia, we look forward to serving you again in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice, clean, pleasant and affordable.
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well maintained and convenient.
Stayed 2 nights in Jan 2024

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Stayed 1 night in Jan 2024

10/10 Excellent

Ryan

Comfy
Most comfortable beds if any hotel I’ve stayed in.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here a few times always excellent!
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
A
Stayed 1 night in Dec 2023

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, friendly staff. Clean, comfortable rooms. Bistro staff worked their backsides off to serve the crowds, always with smiles.
Stayed 1 night in Jan 2024

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly! Helpful and kind. I liked the ease of the valet service even though the additional fee was unnecessary. Large common area which was great for our large family to spend time!
Stayed 2 nights in Dec 2023

10/10 Excellent

Christine

Travelled with family
Liked: Amenities
They take pride in what they do. I always feel welcome!!
Response from GM on 3 Apr 2024
Thank you for your feedback and the review you posted on Expedia. We look forward to serving you again in the future.

6/10 Okay

Stephanie

Travelled with family and small children
Disliked: Amenities
We didn't have a great stay. Our room was not cleaned and when asked if we could get it cleaned they sent a cleaner who claimed not to be a cleaner but just someone who brings towels. There was also mess in the hallways.
Stayed 2 nights in Oct 2023

10/10 Excellent

Donald, Dorset

Stayed 1 night in Dec 2023

6/10 Okay

Cheryl

Stayed 1 night in Dec 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on 3 Apr 2024
Thank you for reviewing our hotel on Expedia, we look forward to serving you again in the future.

10/10 Excellent

Juana

Stayed 1 night in Dec 2023

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised to learn there is valet only parking at the hotel $35. The location is good with restaurants nearby.
Stayed 1 night in Dec 2023

10/10 Excellent

Joong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Michael

Travelled with partner
Very very expensive. Not safe with homeless. Many restaurants closed. Very disappointed in Portland.
Stayed 1 night in Nov 2023

10/10 Excellent

Zhi Mei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and location. Nice lobby area, room was big and clean. Very walkable.
Stayed 1 night in Nov 2023

6/10 Okay

melody, brookline

Travelled with group
Liked: Cleanliness, staff & service
One night stay, not enough food options no restaurant only cafe, no dedicated bar. Generous check in time and midday check out. Altogether felt like not enough attention paid to details. Pool was warm enough, no changing area , or sauna jacuzzi .overpriced.
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were able to stay after checkout, while e went to my daughter’s wedding dress appointment. We weee able to leave our vehicle in the parking garage until we were done. Great friendly staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Tracy

Stayed 1 night in Oct 2023

10/10 Excellent

JEFFREY, Aguadilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location. Close to Old Port area. Parking by Vallet only was expensive. Did not readily support shuttle service for car drop off at airport.
Stayed 1 night in Oct 2023

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Pete

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Nicole L.

Liked: Cleanliness, staff & service, property conditions & facilities
Not my first time staying at this property, the staff is always pleasant and very helpful. Great location for local food spots and shopping. I love the 12 PM check out and a convenient transportation to the airport.
Stayed 1 night in Oct 2023

10/10 Excellent

Ivelisse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Sep 2023

6/10 Okay

Theodore

Travelled with family
Liked: Cleanliness, property conditions & facilities
Convenient to downtown and airport
Stayed 1 night in Sep 2023

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Michele, Johnston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Raymund

Travelled with partner
Excellent location. No room service. Cleaning every other day. Harsh review focussing on the negatives only because the price per night is so expensive. If $100 - $200 less per night, this would be 5/5 star review.
Stayed 3 nights in Sep 2023