Portinatx S'Arenal Gros Tours and Activities

Had a really lovely stay great value. If I came back to Ibiza would definitely return to this hotel.

Great location but BEWARE about booking this hotel if you have an evening departure. Our flight wasn’t until 9.30pm so we sunbathed and used the pool all day believing (based upon what the front desk staff advised) that there were showers and changing facilities we could use. To our dismay, we discovered these were in fact the open air poolside showers used to shower before entering the pool and no proper shower facilities were available. This meant having to shower in our swimwear. We had to ask the front desk staff for shower gel and were offered our used dirty pool towels for drying!! WTAF. And then asked to have these back before we had even gone to the toilets to change into our clean, dry travel clothes. Apparently the hotel has new owners who have closed the spa and this used to be where the shower facilities were available. This is not advertised or made clear. So there is no longer a spa at this hotel. Also it’s a “4 star” hotel charging applicable rates and yet they don’t even provide tea and coffee facilities in the room and only provide one 500ml bottle of complimentary water upon check in which is not replenished. Appalling standard as if you stayed for one night you would receive water, so why not replenish for each day of your stay. Staff were lovely but these aspects would make me not return. It’s not worth the rates being charged.