Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Lovely house; great location. Something (probably the router mounted in the laundry room) shorted out, tripped the circuit breaker & sent smoke into the kitchen. Had to leave the breaker off, due to it continuing to smoke & smell as something was burning. Therefore we lost most power on main floor. This was during tornado warnings also. Called management & they did offer to let us spend the rest of the night somewhere else. Said they would try to get an electrician out in the morning. Since it was after midnight & we were experiencing Hurricane Sally’s effects, we opted not to try to find the other place offered in the dark & pounding wind & rain. During another tornado warning, we discovered we didn’t have water anymore. Tried to call management, but all 3 #’s went straight to voicemail. Left messages with each number, asking them to return call. No one did. Waited till 8 a.m. & called office & left message. Told them we were leaving because we had no water now in addition to the other problem. Got a TEXT an hour later while we were driving home, telling the electrician would be there. They obviously never listened to any of the messages because they didn’t know we had gone. These things were out of their control, but their customer service was POOR. The house could have caught on fire. They never called to check on us & apparently turned their phones off because they went directly to voicemail- all 3 of the emergency #’s! It’s would have been a nice thing for them to have reached out with a phone call instead of a text. Would like to revisit the area, but won’t rent through them again. There are other rental companies.