Port of Palm Beach Tours and Activities

We go on a cruise about every 8 weeks. This is the worst hotel in its class that we have stayed at. The room was 64 degrees. Tried ro adjust the settings and it continued to blow cold air. The maintenance person who doubled as the housekeeping helper spoke only Spanish and could not fix it- he had to Facetime someone. He claimed it was fixed but it was not. Front desk manager was indifferent and said she could not move us. Told her I could not stay in a freezing room and would have to check out. She said she could not refund me because I reserved through Expedia but would check me out. We were only there a few hours because it was so cold. Had to call Expedia customer service to get involved. Expedia called the hotel while I was on the phone. I was told to pack up immediately and go to front desk and we would not be charged for our stay. Was provided with receipt that shows 0.00 charge and charge reversal for cruise shuttle fee. Well…I get a email that I was charged for hre cruise shuttle and the hotel at 2:30am! Called accounting and front desk. No one called back and it’s a week later! Disputing call with my credit card company. The rooms are run down- not what I was expecting from a Sheraton Hotel chain!! NEVER again. This place should NOT be a Marriot Bonvoy hotel!!

Horrible experience

Breakfast was great every morning different options each day.