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Reviews of Holiday Inn Express & Suites Port Huron, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Port Huron, an IHG Hotel
2021 Water Street, Port Huron, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 292 out of 427 reviews" "
Rating 8 - Good. 97 out of 427 reviews" "
Rating 6 - Okay. 17 out of 427 reviews" "
Rating 4 - Poor. 12 out of 427 reviews" "
Rating 2 - Terrible. 9 out of 427 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Smooth experience. Very kind staff. Room was spacious and clean. Would definitely stay here again.
Stayed 1 night in May 2024
Response from Jennifer K. on 4 May 2024
Thank You, Jessica!

6/10 Okay

richard

Travelled with family
Liked: Staff & service
Property looks like it has been remodeled a lot. It was okay but nothing spectacular. Breakfast was good, lots of choices so not a continental type. Staff was very friendly.
Stayed 1 night in Apr 2024
Response from Jennifer K. on 27 Apr 2024
Thank you, Richard.

10/10 Excellent

Lisa

Liked: Property conditions & facilities
My hotel stay was really nice. The night manager was so helpful in assisting me. She made signs that she posted in the front lobby for the Miss Michigan USA Contestants. That was so thoughtful and kind of her. 👸
Stayed 2 nights in Apr 2024
Response from Jennifer K. on 21 Apr 2024
Thank you, Lisa! it was our pleasure to have you!!

10/10 Excellent

Jody

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
From check in with staff Rhonda, breakfast with staff Marie and check out with Staff Jennifer - this stay was excellent. It was so nice to see such positive customer service all under one roof. It was a great place.
Stayed 1 night in Apr 2024
Response from Jennifer K. on 21 Apr 2024
Thank you, Jody! We really enjoyed having you stay with us!

10/10 Excellent

LeAsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were so comfortable
Stayed 1 night in Apr 2024
Response from Jennifer K. on 15 Apr 2024
Thank you, LeAsha!

10/10 Excellent

Sheilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, Rhonda made us feel welcome immediately. Found a half eaten candy bar under the bed 😂 but otherwise clean and quiet.
Stayed 1 night in Apr 2024
Response from Jennifer K. on 7 Apr 2024
Thank You, Sheilla!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel with fantastic staff. Very clean in a nice quiet area and it over looks the boat docks. Nice hot showers and a surprisingly heated pool! Breakfast was also really nice for options. Would stay again!
Stayed 1 night in Apr 2024
Response from Jennifer K. on 7 Apr 2024
Thank You, Timothy! We will look forward to having you stay with us again!

6/10 Okay

Mary

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
We really did enjoy our stay! The staff was amazing and so helpful. The rooms was very clean we loved that. The pool was so warm and they have the pool area heated like a sauna! Was amazing. Our only downside was the carpets in thenstair cases was very very dirty and smelled bad. We emptied the trash can in our room to notice it was very sticky and filthy underneath and was just covered by a extra bag. We was on the 3rd level and the floor in the halls was very unsteady and lumpy. Makes you feel a tad uneasy as if you might fall through. We didnt though! The front check in area was well updated, they just need to update the rest. The breakfast was hot and plentiful. It was delicious. We would definitely return, just wish they would work on those things.
Stayed 1 night in Mar 2024
Response from Jennifer K. on 1 Apr 2024
Thank you, Mary. Your comments were shared with our Staff and we are looking into replacing flooring. thank you for your Candid review.

10/10 Excellent

Shane

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Jennifer K. on 9 Mar 2024
Thank You, Shane!

10/10 Excellent

Reva Love

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jennifer K. on 5 Feb 2024
Thank you, Reva!!

10/10 Excellent

Johnnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the bed quality and the friendly staff..
Stayed 1 night in Jan 2024
Response from Jennifer K. on 15 Jan 2024
Thank you, Johnnie!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jennifer K. on 13 Feb 2024
Thank you, Kerry!

10/10 Excellent

fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jennifer K. on 8 Dec 2023
Thank you, Fred!

10/10 Excellent

NANCY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jennifer K. on 8 Dec 2023
Thank you, Nancy!

10/10 Excellent

Darcy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little gem in Port Huron. Very pleasant person at reception, and check-in was efficient. The room was spacious with a lovely view of the marina out back.
Stayed 1 night in Nov 2023
Response from Jennifer K. on 24 Nov 2023
Thank You, Darcy! It was our pleasure to have you!

8/10 Good

Heather

Stayed 1 night in Oct 2023
Response from Jennifer K. on 19 Nov 2023
Thank you Heather!

10/10 Excellent

Bryon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this property if Catching the train as well as for shopping in the area. As well a Cracker Barrell Restaurant is just a few feet away. Bobbi at the front desk arranged a cab for us for early morning departure to train station as well.
Stayed 1 night in Oct 2023
Response from Jennifer K. on 26 Oct 2023
Thank you, Byron!

10/10 Excellent

ARBEN

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place to spend 1-2 nights
Stayed 1 night in Oct 2023
Response from Jennifer K. on 22 Oct 2023
Thank you So Much!!

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely, very clean property with water views in the back. The breakfast service had many tasty options. The staff was exceptionally friendly and efficient. I wish I could give the staff more than 5 stars!
Stayed 1 night in Oct 2023
Response from Sincerely, Ashleigh Property GM on 20 Oct 2023
Thank you for such a great review! We are so glad to hear you enjoyed your stay with us!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jennifer K. on 10 Oct 2023
Thank You, Steve!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jennifer K. on 1 Oct 2023
Thank You very Much, David!

8/10 Good

terry

Travelled with partner
Liked: Staff & service, amenities
front lobby clean and welcoming floorbcarpets badly in need of change hall windows are filthy room is clean and large receptionisrpt at front desk friendly and helpful
Stayed 1 night in Sep 2023
Response from Jennifer K. on 17 Sept 2023
Thank you for your Feedback! Carpets to be replaced soon.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jennifer K. on 14 Sept 2023
Thank you, Steven!

10/10 Excellent

Cathi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jennifer K. on 6 Sept 2023
Thank You, Cathi!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shooing trip
Very friendly man at check in. I had requested not the ground floor and had called the hotel to ask about that. I mentioned to the girl that the last time we stayed there we had a view of the bridge which the grandkids loved so she made sure we had a room with a great view. Internet didn’t work the greatest
Stayed 1 night in Aug 2023
Response from Jennifer K. on 1 Sept 2023
Thank you very much for taking the time to share your experience about your recent stay with us. I am delighted that you enjoyed your visit and very pleased with the high rating of our services and facilities.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so nice, friendly and helpful
Stayed 2 nights in Aug 2023
Response from Jennifer K. on 30 Aug 2023
Thank You, Leslie!!

4/10 Poor

Peter

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was right across the border. Very convenient for international trip.
Stayed 1 night in Aug 2023
Response from Jennifer K. on 29 Aug 2023
I would like to apologize to you failing to meet your expectations. We strive to make each stay as pleasant and comfortable as possible.

6/10 Okay

richard

Liked: Staff & service, room comfort
Disapointed
Stayed 1 night in Aug 2023
Response from Jennifer K. on 16 Aug 2023
We are very Sorry that we failed to meet your expectations, Richard.

4/10 Poor

Gloria

Travelled with partner
Disliked: Amenities
The cleaning ladies left cleaning rag on floor. No soap in bathroom to wash hands. The price we paid for this crappy room was too much($262) I thought 💭I was paying less for it
Stayed 1 night in Aug 2023
Response from Jennifer K. on 16 Aug 2023
Dear Gloria, We are very sorry to hear that we failed to meet your expectations. i will share your review with our cleaning staff as we strive for improvement. Thank you.

10/10 Excellent

Bethany

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jennifer K. on 16 Aug 2023
Thank you, Bethany!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jennifer K. on 13 Aug 2023
Thank you, Tracy!

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jennifer K. on 13 Aug 2023
Apologies that we failed to meet your expectations.

10/10 Excellent

barbara, Ingersoll

Travelled with partner
Liked: Amenities
I stayed here because we saw the marina in pics, there was only rotten wooden docks. The pool was not open. This was all very disappointing. However the room and hotel was very well kept. The breakfast was as wonderful.
Stayed 1 night in Aug 2023
Response from Jennifer K. on 11 Aug 2023
Thank you For Your Feedback, Barbara!

10/10 Excellent

RODNEY

Stayed 2 nights in Aug 2023
Response from Jennifer K. on 12 Aug 2023
Thank You, Rodney!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, reasonably priced. Surrounding area not so nice.
Stayed 1 night in Aug 2023
Response from Jennifer K. on 11 Aug 2023
Thank you so Much!

10/10 Excellent

Deb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Understanding that there were many construction workers staying at this location, the elevator floor was in rough condition. But other than that, the hotel was great!
Stayed 1 night in Aug 2023
Response from Jennifer K. on 8 Aug 2023
Thank you for Understanding! Come back and Stay with us Soon!

4/10 Poor

Angela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stains in the carpets everywhere. The staircase felt like you could fall through a step at anytime, very crappy for the expensive price. Staff were very nice, but will not be back to this one again.
Stayed 2 nights in Jul 2023
Response from Jennifer K. on 8 Aug 2023
I am sorry to hear you were disappointed in your stay with us. Carpets will be replaced soon.

10/10 Excellent

Emily

Stayed 1 night in Jul 2023
Response from Sincerely, Ashleigh Property GM on 23 Aug 2023
Thank you for your review!

8/10 Good

Duane

Travelled with family
Liked: Staff & service, amenities
Bathroom floor wasn’t clean.
Stayed 1 night in Jul 2023
Response from Jennifer K. on 30 July 2023
Sincere Apologies, Duane. Thank you for staying with us, I will share your concern with Housekeeping.

4/10 Poor

Mandi

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The Expedia reviews for this hotel are wildly inaccurate. The hotel was dirty and didn't seem to be cleaned regularly (spills on the floor and spiderwebs in hallways that were there the whole time). The room smelled like mold/mildew. People walking around above and in hallways was extremely loud. The bed seemed clean, but was not very comfortable. Overall our experience at this hotel did not meet the expectations set by the rating on Expedia!
Stayed 3 nights in Jul 2023
Response from Jennifer K. on 28 July 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Carpeting in the Hallways are due to be replaced.

10/10 Excellent

Bonneville, ROCKFORD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms and helpful staff, always a pleasure to deal with, never had any problems and I stay frequently.
Stayed 1 night in Jul 2023
Response from Jennifer K. on 24 July 2023
Thank you So Much! It's our Pleasure!!

10/10 Excellent

Paulette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a fresh, friendly hotel. From check in to check out the staff were pleasant and eager to help. When we first arrived we were given a room. When we went into our room and was looking into going out for dinner we realized that the adjoining room had a small child in it - now don’t get me wrong we don’t mind children but we were not wanting have kids around. Neal the manager quickly looked into changing our room to a quieter area of the hotel- and we were so thankful after a long day in the car. The rooms were bright and welcoming. The pool was a bit warmer then I would like but it was a nice place to get some exercise. The bed was comfortable and we slept well. Check out was a breeze . We will keep this place in mind on our next trip through Michigan.
Stayed 1 night in Jul 2023
Response from Jennifer K. on 24 July 2023
We really appreciate all your Kind Feedback! Hope to see you next time you are in the Area!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch stay!
Hospitality was fantastic and the amenities were terrific for a family with kids. Photos don’t do it justice! Lovely outdoor space overlooking the water. Pool water was so warm we could have swam all day! Excellent breakfast (minus all the styrofoam). Would happily stay again!
Stayed 1 night in Jul 2023
Response from Jennifer K. on 19 July 2023
Thank you So Much!! We appreciate your Fantastic Review!!!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Jennifer K. on 18 July 2023
Thank you So Much!!

8/10 Good

Darren

Stayed 1 night in Jul 2023
Response from Jennifer K. on 19 July 2023
Thank You Darren!!!

10/10 Excellent

MARK, St Paul

Stayed 1 night in Jul 2023
Response from Jennifer K. on 8 Aug 2023
Thank you, Mark!

10/10 Excellent

Wilma

Stayed 1 night in Jul 2023
Response from Sincerely, Ashleigh Property GM on 31 July 2023
Thank you for your review. We are glad to know you enjoyed your stay.

10/10 Excellent

Ric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, and the manager went out of her way to help upgrade our room since we checked in late and there was a nicer one available. Pool is great, and there are even rooms with giant jacuzzi tubs! Will stop back here again!
Stayed 1 night in Jul 2023
Response from Jennifer K. on 9 July 2023
Thank You So Much, Ric! It was our pleasure to have you stay with us!

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great hotel! Room spotless clean and fresh. Beds super comfortable! Nice decor in room. We had a water view, but its just over a defunct marina, but still good with me. Obviously no view of St Clair river, but only a short 5min drive. Loved the property’s outside lounge area…they have a free use grill there! Definitely stay again!
Stayed 1 night in Jul 2023
Response from Jennifer K. on 5 July 2023
Thank you so much for your amazing review!! We are so very happy to hear how much you enjoyed your stay at our hotel and in Port Huron! A positive guest experience is something our staff takes great pride in, so we really value your feedback. We would love to have you stay with us again if you are ever back in Port Huron!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Met our expectations. The staff was very helpful. Clean and comfortable room.
Stayed 1 night in Jul 2023
Response from Jennifer K. on 5 July 2023
Thank you so much for your wonderful review of our hotel!!! I am so pleased to hear how much you enjoyed your room. It's always rewarding to hear when guests enjoy their stay! We hope you will stay with us again if you are ever back in Port Huron!