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Tropical Lagoon Resort

3.0 star property
Travelers can unwind by two inviting pools or explore the tranquil waters by kayak, while the helpful concierge ensures a stress-free stay

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The Tropical Lagoon Resort offers a private beach and dual outdoor pools for sun-seekers. Guests can kayak in calm waters or relax on the garden terrace. The property includes a hair salon, concierge services, and complimentary WiFi to enhance the experience.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room
The current price is AU$208
includes taxes & fees
26 May - 27 May
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About this property

Tropical Lagoon Resort

  • Family-friendly hotel by the sea
  • At Tropical Lagoon Resort, you can look forward to a beach bar, a terrace and a garden. This hotel is a great place to bask in the sun with a nearby private beach, sunloungers and kayaking. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free WiFi in public areas.
  • Other perks include:
    • 2 outdoor pools and a children's pool, along with sunloungers and pool umbrellas
    • Free self-parking
    • Motorhome/coach/lorry parking, a round-trip airport shuttle (surcharge) and babysitting (surcharge)
    • Tour/ticket information, luggage storage and wedding services
    • Guest reviews give good marks for the overall condition
  • Room features
  • All guest rooms are individually furnished, and have comforts, such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate sitting areas.
  • More amenities include:
    • Bathrooms with free toiletries and hairdryers
    • HDTVs with premium channels
    • Balconies or patios, wardrobes/cupboards and separate sitting areas

Similar properties

Front of property
Jamaica Palace Hotel
Port Antonio
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
8.2 out of 10, Very good, 302 reviews
The price is AU$285
includes taxes & fees
24 May - 25 May
Jamaica Palace Hotel
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Early check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 9:00 AM - 5:00 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

You will be asked to provide the property with a copy of your government-issued photo ID after booking

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 10 per cent

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 250 per vehicle (one-way, maximum occupancy 3)
  • Laundry fee: USD 10.00
  • Service fee: 10 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

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Reviews

Reviews

7.0

Good

7.8

Cleanliness

8.4

Location

7.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 24 out of 88 reviews
Rating 8 - Good. 27 out of 88 reviews
Rating 6 - Okay. 15 out of 88 reviews
Rating 4 - Poor. 9 out of 88 reviews
Rating 2 - Terrible. 13 out of 88 reviews

Reviews

Verified

8/10 Good

Sharon

Liked: Cleanliness, staff & service
We booked for two nights. Two couples. Don, the General Manager was fantastic. Very impressed with his quick responses to questions, before arrival and during our stay Although the property is being upgraded, hence we had a few little hiccups. But overall, loved the ambiance. The positioning is close to Winnifred beach and Boston bay/Jerk. Worth a visit.
View of hotel from Blue Lagoon
View from the pool area
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Zachary

The room was nice. Had cable tv and air conditioner. Good location. There is a nice beach in the blue lagoon but it’s a 10 minute walk down some very steep steps. Some of the property was under construction. No food or drinks sold on property.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The crew from the entrance all the way down too the blue lagoon beach and bar are truly amazing!! Friendly, polite and always ready to help with absolutely anything a guy could need!! Will be back!
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms and beautiful view
Stayed 6 nights in May 2026
Verified

2/10 Terrible

Crystal

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was un usable, the amenities were not at all available no restaurant no spa jist a room noone else was there beside one caretaker he was great!! The room was huge and nice ! The property was under construction.
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had a smell, roaches, no cold water. Did not get the room I paided for. No refund yet.
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Moesha

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible stay
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
om this property you have s piece of mind wake up to birds and a beautiful view of the hills
Stayed 3 nights in Sep 2022
Verified

2/10 Terrible

Lamar

Disliked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 2 nights in Dec 2024
Verified

4/10 Poor

Christine

Disliked: Staff & service, property conditions & facilities
But the Resort is not open noch restaurant no bar no breakfeast big construction site.Please put out on the booking side!
Stayed 2 nights in Nov 2023
Verified

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't stay at the property I hope i was not charged?
Stayed 8 nights in Dec 2024
Verified

2/10 Terrible

Keith Peron

Disliked: Cleanliness, staff & service, property conditions & facilities
This property should not be sold as is as the maintenance and cleanliness is unacceptable
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Shemar

Disliked: Amenities, property conditions & facilities
There wasn't any water there at one point, no wifi
Stayed 2 nights in Aug 2023
Verified

6/10 Okay

Donrad

The road to and from the property leaves a whole lot to be mindful of. The destruction of the road by the government leaves a bitter taste in my mouth. I wouldn’t be going back to that area anytime soon. The property is isolated and have steep terrains to walk. Average accommodation. The only bright spark is the local taxi driver named Phillip, very courteous, knowledgeable and a kindred spirit
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

Gabriel Roy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
we had no electricity for 2 days, no water for almost all the duration of the stay. no wifi at all had to use all my data. the restaurant was completely closed. the place was not like the pictures. pictures dated for a least 10 years ago! the place is in construction and dangerous for children
Stayed 8 nights in Jul 2023
Verified

6/10 Okay

Camell

Liked: Cleanliness, room comfort

Nice property

The stay was overall pretty good. I think I would stay there again, but it would not neccessarly be my first choice. There was another couple that we were with that had a suite with a kitchen and the oven did not work. Also, the pool lights in the community pool did not work. The gas grill at the community pool was not operational either. There are small things that needed repair. This is a nice property. Air conditioners work, they keep the rooms clean and neat. The time for the office to be open was spotty. We pulled up at about 7:30 pm and barley got into our room. The security gaurd had to call someone to come to the property. The Lagoon was nice, but seems as though they would have cleaned this portion of the property better than what it was.
Stayed 4 nights in Nov 2022
Verified

8/10 Good

Miguelle

Liked: Cleanliness
Disliked: Property conditions & facilities
Tropical Lagoon Resort has a very inviting atmosphere despite the obvious reconstruction efforts on property. I called en route to secure dinner (anticipated late arrival) and reception was very helpful with this. My check in process was very quick, and we got to our room within minutes of arrival. General information for the stay (Wi-Fi password, breakfast hours etc) was not thoroughly/openly disclosed. Arrived late afternoon and wanted to take a dip in the pool. Pool towels were not available (laundry attendants had already left and there seemed to be no access to provide me with one). In the late evening - lighting around the property (parking area, room garden etc) was sub-standard. Room was clean and appliances all worked. We had no hot water to shower (though advertised as an amenity) and was told that they forgot to put the switch on... If you're looking for a getaway from the hustle and bustle - this resort is quiet and relaxing. View is amazing! I'm sure that after all has been done on site - I shall visit again. If you leave your door open for a split second, however, be prepared for flying bugs - quite noticeable during my time there!
Stayed 1 night in Jun 2022
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort

Wasnt what we expected

We book in 4pm in the evening and the room wasn't ready. On arrival i was told their restaurant and bar was out of service due to refurbishment. The remote had no battery and most of the time there is no one at reception.There was one cup in cupboard and the fridge could not close and kettle did not work.I was told security would be on site at 8pm but since i been there, there has been no security.i book in friday and i got one tissue, there was no room service and when i ask, i was told i was not there and there should be two set of key but they cant find one set so they were unable to enter because we was not there, mined you when i booked i was guaranteed private beach and was told because blu lagoon is shut down, we couldn't access the beach because the hiil is too steep and we had our baby so we had to visit outside beach and knowing they couldn't find one set of keys made me anxious and not safe.We were book for friday until monday but we book out sunday after world cup and again no one in the office so we left the keys with one of the worker. We are very disappointed with our stay but hope improvements are made for future guests.
Stayed 3 nights in Dec 2022
Verified

8/10 Good

Lamour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very spaceful, peaceful, very quiet, awesome views especially in the mountains, the place was very cool, super helpful staff, I would definitely recommend
Stayed 5 nights in Apr 2026
Verified

4/10 Poor

jerome

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel désinvolte en travaux pas de piscine pas de restauration la route d acces en travaux une horreur
Stayed 3 nights in Mar 2022
Verified

10/10 Excellent

Yvonne

Liked: Staff & service, amenities, property conditions & facilities
The close proximity to the Lagoon was a definite plus. The rooms were very clean and comfortable. The grounds were lush, well kept and “organic”.
Stayed 2 nights in Feb 2022
Verified

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful general manager. Beautiful beach bar with friendly staff, a pretty lagoon view, and good music! Just keep in mind that it is very hilly so may not be best for someone with limited walking ability.
Stayed 1 night in Feb 2022
Verified

6/10 Okay

Carlene H.

Liked: Cleanliness, staff & service
It’s quaint and the view is beautiful. Staff is very helpful and courteous. Wi-Fi is not consistent but overall a great stay.
Stayed 4 nights in Oct 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. We celebrated my husbands birthday and was surprised in our villa with ice cream for everyone by our housekeeper Nicola. Everyone from the front desk staff was awesome. This was our second stay at the resort. We look forward to many more future stays.
Stayed 6 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
It’s a beautiful place, staff was ok. Only issue is there wasn’t much utensils we had to buy our own stuff, the place is private and quiet the grounds is green and very clean. Much recommended
Stayed 1 night in Feb 2021