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Reviews of Extended Stay America Premier Suites Savannah Pooler

2.5 out of 5
Extended Stay America Premier Suites Savannah Pooler
500 Outlets Parkway South, Pooler, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 270 out of 505 reviews" "
Rating 8 - Good. 123 out of 505 reviews" "
Rating 6 - Okay. 60 out of 505 reviews" "
Rating 4 - Poor. 29 out of 505 reviews" "
Rating 2 - Terrible. 23 out of 505 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kirstin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

CLAUDIA

Travelled with family
Disliked: Amenities
Its a good option for going shopping in outlets and staying close to the airport
Stayed 3 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear CLAUDIA, Thank you for sharing your experience. We're pleased to hear that our location was convenient for your needs. Your feedback is appreciated, and we're committed to ensuring a positive experience for all our guests. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Management

10/10 Excellent

allaire

Stayed 1 night in Apr 2024

6/10 Okay

patricia, phila

Travelled with family
Liked: Staff & service
Mostly construction workers as guests, no frills grab and go breakfast. Housekeeping was not to our standard. Beds were comfortable.
Stayed 1 night in Apr 2024
Response from Hotel Management on 4 Apr 2024
Dear Patricia, Thank you for your feedback regarding your recent stay. We're pleased you found the beds comfortable. However, we regret not meeting your expectations regarding our grab-and-go breakfast and apologize for any inconvenience caused by the housekeeping standards. Your comments will be shared with our team to ensure improvements are made. We value your business and hope to have the opportunity to provide you with a more satisfying experience in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management

10/10 Excellent

Tanya, Eufaula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was real nice and clean didn't like it didn't have a blow dryer no large mirror just the one in the bathroom....
Stayed 2 nights in Mar 2024

10/10 Excellent

Chinh

Liked: Cleanliness, staff & service, property conditions & facilities
Great stayed
Stayed 1 night in Mar 2024
Response from Hotel Management on 17 Mar 2024
Dear Chinh, We are delighted to hear you had a great stay at Extended Stay America! Providing excellent experiences for our guests is our top priority. We appreciate your positive feedback and hope to welcome you back for another wonderful stay in the future. Thank you for choosing us for your accommodation needs!Sincerely,Hotel Management

8/10 Good

Gino

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all the aboves. The thing i didn't like was there were no utensils, pots, cups, pans, plates, etc.
Stayed 1 night in Feb 2024
Response from Hotel Management on 29 Feb 2024
Dear Gino, Thank you for posting your review of Extended Stay America. It gives us joy to know about your time here and that having a kitchen in your suite was an added advantage. However, we regret your disappointment with the dishes not being in the room and will ensure that the guest gets clean kitchenware. We hope you will try us again in the city next time. Sincerely,Hotel Management

10/10 Excellent

Ann

Travelled with family
Liked: Property conditions & facilities
Very clean and convenient off the highway!!!
Stayed 1 night in Feb 2024

6/10 Okay

Valerie

Stayed 1 night in Feb 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor breakfast offeting
I think they should not advertise breakfast being included. Granola bars and yogurt are not really considered a breakfast. Most hotels advertise and offer, pancakes, waffles, bacon or sausage, biscuits, cereal etc. normal breakfast foods. Breakfast did include an envelope of oatmeal however, very disappointing.
Stayed 1 night in Feb 2024

10/10 Excellent

steven

Travelled with family
The guest above up was up walking a lot very noisy, breakfast was minimal
Stayed 1 night in Feb 2024
Response from Hotel Management on 20 Feb 2024
Dear steven, Thank you for choosing to stay with us and for taking the time to share your thoughts. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We certainly understand the frustrations this caused you and apologize for the inconvenience. Your feedback is invaluable to us, and we hope to welcome you back shortly to provide you with an even better experience.Sincerely,Hotel Management

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Cedrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Cynthia

Stayed 1 night in Feb 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very. Comfortable
Stayed 3 nights in Feb 2024

6/10 Okay

cynthia, Kitty Hawk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern plain building set apart from all other buildings. Needed to drive to dining. Rooms at $100 I expected a hot breakfast. Hotel was hard to find on gps using address. Beds and pillows and chair in room were very comfortable.
Stayed 1 night in Feb 2024
Response from Hotel Management on 14 Feb 2024
Dear Cynthia, We appreciate your feedback regarding your recent stay. While we're glad to hear that you found our accommodations comfortable, we apologize for any inconvenience you experienced with our breakfast offerings and locating our hotel. We'll consider your comments for improvement. Thank you for choosing to stay with us, and we hope to welcome you back for a more seamless and enjoyable experience in the future.Sincerely,Hotel Management

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Hotel was ok
The toilet in our hotel room didn’t work. The lady at the front desk was very friendly and quickly got us a new room. I did like the set up of the room, however it definitely could have been cleaner, especially in the bathroom. We arrived late and were hungry. We just wanted a quick bite to eat from the vending machine. Unfortunately it did not work. The breakfast offered was very underwhelming. You had your choice of oatmeal packets, granola bars, boiled eggs in a package, yogurt, muffins and coffee. The area around the hotel looked very nice. Would probably not stay again. Was disappointed in the breakfast offering.
Stayed 1 night in Feb 2024
Response from Hotel Management on 13 Feb 2024
Dear Guest, We apologize for the inconvenience you experienced with the toilet in your room and the vending machine. It's encouraging to hear that our front desk staff provided prompt assistance. We regret any shortcomings in the cleanliness and breakfast options and will address these concerns with our team to ensure improvements are made. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to better serve you in the future. Thank you for choosing us for your stay.Sincerely,Hotel Management

10/10 Excellent

Kathy

Travelled with partner
This hotel was an easy stop just off I95. The room was spacious and clean. We would stay here again.
Stayed 1 night in Feb 2024
Response from Hotel Management on 11 Feb 2024
Dear Kathy, We're thrilled to hear you had a pleasant experience at Extended Stay America! Thank you for highlighting our convenient location, spacious rooms, and cleanliness. It's wonderful to know you'd choose to stay with us again. We look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel management

2/10 Terrible

Guy

Stayed 1 night in Feb 2024

10/10 Excellent

Melissa A

Liked: Cleanliness, staff & service, property conditions & facilities
Love it will stay here again for sure
Stayed 1 night in Feb 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well appointed and extremely clean. The staff members we encountered were all very pleasant and helpful. We would definitely stay there again!
Stayed 1 night in Jan 2024
Response from Hotel Management on 2 Feb 2024
Dear Frank, Thank you for your positive review of Extended Stay America. We're thrilled to hear that you enjoyed our well-appointed and spotless rooms. Knowing that our staff's pleasant and helpful service contributed to your positive experience is heartening. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Great place to stay close to highway. Breakfast was minimal. A granola bar. Yoghurt. Boiled eggs. Muffins. Grab n go style.
Stayed 1 night in Jan 2024

4/10 Poor

Eric

Travelled with family
Liked: Staff & service
The bathroom was dirty along with the tub. Drain in the bathroom wasn’t operating properly.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 1 Feb 2024
Dear Eric, Thank you for sharing your feedback. We appreciate your insights and apologize for any inconvenience you encountered. Your observations are crucial to our ongoing efforts to enhance guest experiences. We will address these concerns promptly to ensure future guests enjoy a pristine environment. Your understanding is valued, and we hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management

2/10 Terrible

Jocelyn

Stayed 1 night in Jan 2024

10/10 Excellent

Lori, Reading

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Luisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed one night. No elevator functioning, that was not a huge inconvenience. Our room appeared clean BUT…. Bathroom sink was totally clogged, heating unit was extremely noisy and to top it all when we took a shower in the morning, there was dirt comming out of the back wall of the shower.
Stayed 1 night in Jan 2024
Response from Hotel Management on 22 Jan 2024
Dear Luisa, Thank you for choosing us. Although you had a satisfactory time in a clean room, but we apologize for any inconvenience you faced during your visit with the room condition and thank you for bringing it to our attention. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. We understand the discomfort with the sudden breakdown of the elevator, and our technical team is already at work fixing it. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Would not go back
Elevator was out And because it was freezing outside we needed to turn heater on It NEVER got warm and when I asked at 4 pm in the afternoon they said they would make a note of it but there was no HELP not a technician; the manager had already left; not even an offer of a space heater or even extra blankets.
Stayed 1 night in Jan 2024
Response from Hotel Management on 22 Jan 2024
Dear Guest, Thank you for your valuable feedback. Please accept our sincere apologies that your stay was not exceptional, as customer care is among our highest priorities. We understand your frustration with the various issues you mentioned. Please be assured that there are necessary procedures, and everything we do is in the best interest of our guests and associates. We will ensure that our service levels increase so our team can provide you with the care and hospitality you deserve. Once again, thank you for your feedback. We hope we will have another opportunity to host you and welcome the opportunity to regain your trust.Sincerely,Hotel Management

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not much of a breakfast
The complimentary breakfast wasn't much
Stayed 3 nights in Jan 2024
Response from Hotel Management on 22 Jan 2024
Dear Angela, Thank you for being our guest at Extended Stay America. It is nice to know you had a good stay and were pleased with the room. However, we are sorry for the breakfast choices not meeting your taste. We shall discuss this with the concerned individual so that it is improved. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management

10/10 Excellent

Bruce

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Peter, Media

Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean Convenient Staff very nice Only bad thing was there some constant noise outside the room all night
Stayed 1 night in Jan 2024
Response from Hotel Management on 21 Jan 2024
Dear Michael, Thank you for choosing Extended Stay America! We're delighted that you found our hotel clean and convenient and our staff accommodating. Your feedback about the noise is valuable, and we appreciate your understanding. Please let us know if there's anything specific you'd like us to address. We hope to welcome you back for another positive experience in the future!Sincerely,Hotel Management

8/10 Good

Leonard

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro: room was clean, bed was comfortable, only $25 for our dog, no issue with late arrival, they gave us our requested room type. The girl at the front desk was accommodating and pleasant. Con: room smelled of smoke . We tolerated it for the night and told the front desk at departure. There was very minimal for breakfast. We would return to this hotel again.
Stayed 1 night in Jan 2024

10/10 Excellent

Alonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Cynthia, Sebring

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024

6/10 Okay

Kyle

Stayed 3 nights in Jan 2024

10/10 Excellent

Nathalie

Stayed 1 night in Jan 2024

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice new property with clean rooms and an outlet mall! No hair dryers?!
Stayed 1 night in Jan 2024
Response from Hotel Management on 10 Jan 2024
Dear Sharon, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Mary Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terry
It was a good stay. I had an issue with linen and they came up immediately to correct it. Very nice place to stay. If you like shopping, this is the place to stay! The Tanger Outlets are right there. Comfortable stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Catina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Nice surprise. First time in this chain we will return simple quality.
Stayed 1 night in Dec 2023
Response from Hotel Management on 1 Jan 2024
Dear Sandra, We appreciate the excellent review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit here, and we wish you all the best with your travels.Sincerely, Hotel Management

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
While the location was good, the hotel was not as clean as I expected. Our room had some repairs in progress and the TV would not work
Stayed 1 night in Dec 2023
Response from Hotel Management on 1 Jan 2024
Dear Elizabeth, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely, Hotel Management

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and dog friendly
room clean bed comfortable. Room is pretty bare bones no coffee maker, no utensils in kitchen. you have to ask for them apparently. towels are kid size not very big for adults. great that it’s dog friendly. grounds are clean. close to lots of retail, a Wegmans grocery store, and restaurants. breakfast is sparse. coffee, granola bars, oatmeal packets, yogurt, and hand fruit. hotel was pretty quiet overall.
Stayed 1 night in Dec 2023

8/10 Good

Mickey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

ANTHONY, Hermon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great staff, quiet, close to everything!
Stayed 4 nights in Dec 2023
Response from Hotel Management on 28 Dec 2023
Dear Steven, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Vincent

Stayed 1 night in Dec 2023