Spa

Reviews of Courtyard by Marriott Savannah Airport

3 out of 5
Courtyard by Marriott Savannah Airport
419 Pooler Pkwy, Pooler, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 181 out of 287 reviews" "
Rating 8 - Good. 64 out of 287 reviews" "
Rating 6 - Okay. 16 out of 287 reviews" "
Rating 4 - Poor. 13 out of 287 reviews" "
Rating 2 - Terrible. 13 out of 287 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Booked for my grandson and family. Was very pleased with the venue.
Stayed 2 nights in May 2024

4/10 Poor

John

Disliked: Staff & service, amenities
Over $700 for 2 mights and no comp breakfast? Was charged $16 for 2 cups of coffee and a muffin....UNBELIEVABLE? Afterwords my wife and I walked next door to IHOP. Had a wonderful breakfast for $19. Last night, could NOT SLEEP due to the ROCK CONCERT next door. Do you think we will EVER return ? NOT. Horrible visit.
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Dear John,While we are pleased to have had the opportunity to host you, we are disappointed to learn we did not deliver the quality experience we are known for. Your comments are taken very seriously, and we will be sure to review them internally as we continuously strive to provide a convenient, worry-free stay for our guests. Thank you, and we hope you will consider giving us another chance to change your perceptions down the line.

4/10 Poor

Mallory

Travelled with family and small children
Liked: Amenities
Our room had graffiti, and the peep hole cover was broken which both lead to me feeling unsafe to sleep. We arrived so late we had no choice but to stay. I also booked thinking we had complimentary breakfast, false they have an area you can purchase breakfast items. A lot of things were well used and broken throughout the room.
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Dear Mallory,Thank you for providing your review. It is disheartening to hear about your experience with us. We apologize for the broken peephole and will address it promptly; guest safety is our top priority. Your feedback regarding the condition of the room will be addressed by our maintenance and housekeeping teams. Although we do not offer a complimentary breakfast, we do offer a wide variety of delicious cook-to-order options. We hope you will consider staying with us again to see how we have improved.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Rodney,We at Courtyard Savannah Airport by Marriott appreciate your review. We are pleased to hear you experienced our world-class service and would love to host you again.

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love so far our stay at the property. Lobby personnel very professional. Room very clean and quiet. We stay only one night.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Ramon,Thank you for sharing your comments with us. It is wonderful to know that you enjoyed your visit and appreciated our professional staff members and clean and quiet atmosphere. It was a pleasure serving you, and we hope to see you again soon!

6/10 Okay

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very new, modern and clean. Beds were not comfortable and there was not free breakfast so that’s why it gets 3 ⭐️. Good water pressure.
Response from General Manager on 9 Apr 2024
Dear Dustin,Thank you for your review and for staying with us during your time in Savannah. We are pleased the high standards of cleanliness we adhere to were reflected in your experience, and we appreciate you mentioning our invigorating showers. Your feedback about our beds will be shared internally for further consideration, as we are always seeking new ways to improve. Please know that while we do not have complimentary breakfast, we have a restaurant on site that offers a delicious cook-to-order breakfast. Nevertheless, having you as our guest at Courtyard Savannah Airport by Marriott was a pleasure, and we hope you return soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Kenya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Maynard

Stayed 1 night in Mar 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great Beds ,,modern decor, proximity to airport, difficult to find and traffic horrific in the area as it sits in a super duper ridiculously large mall complex.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Frances,Thank you so much for choosing to stay with us at Courtyard Savannah Airport by Marriott. Our goal is to provide every guest with comfortable accommodations, so we're thrilled that was the case for you. It's also great to read you enjoyed our convenient location. However, we offer our sincere apologies for any trouble you had finding us and for any inconvenience caused by the traffic. Nevertheless, we trust this didn't detract too much from your overall experience. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Debb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay . Lots of dining options and shopping near by !
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Debb,We appreciate the time you took to leave a review. Thank you for the kind words. We are glad that our location was convenient during your stay, and we hope to see you again soon.

10/10 Excellent

Lury

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for road trip stopover
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Lury,Thank you for the wonderful rating and review. We are glad that you found us to be a great stopover during your travels. We look forward to welcoming you back again.

8/10 Good

christopher

Travelled with family
Liked: Property conditions & facilities, room comfort
Bad service
Food service was less than courteous and efficient. Waited way too long for breakfast and staff was less than nice. Not sure I’ll stay again.
Stayed 3 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Christopher,Thank you for taking the time to share your honest thoughts. Based on your rating, it seems you enjoyed your overall experience! However, we regret to learn of your disappointment with our breakfast service. Your feedback will be shared internally to ensure any opportunity for improvement is seized. We hope you enjoyed your time in Savannah and that you will give us another chance to change your perceptions down the line.

10/10 Excellent

Seokkwon, Fair Lawn

Business traveller
Liked: Cleanliness, property conditions & facilities
average
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Seokkwon,Thank you for your feedback. We appreciate your honesty and value your opinion. If there's anything specific you feel we could improve upon to elevate your experience next time, please feel free to share it with us. It would be wonderful to welcome you back and exceed your expectations on your next visit.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice! It was clean, close to restaurants, and close Tanger outlet.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Lydia,Thank you for choosing Courtyard Savannah Airport by Marriott. We're delighted you found our property clean and conveniently located near restaurants and the Tanger outlet. We strive to provide our guests with a comfortable and accessible experience, and we're glad we could meet your expectations. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

johnny, Alexandria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was there overnight. Saw only a 4.1 star rating, so was concerned. The hotel was actually just fine. The airport van drivers (pick up and drop off) were excellent and professional, room was clean, bed was comfortable. Would stay again!
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Dear Johnny,Thank you for spending the night at Courtyard Savannah Airport by Marriott. It was our pleasure to provide you with convenient airport shuttle transportation, and we're glad you liked our clean accommodations. Come back soon for another comfortable stay.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. It’s close to Tanger Outlets, tons of restaurants and about 10-15 minutes away from the airport. It has a bar, small restaurant, room service and an airport shuttle.
Stayed 1 night in Dec 2023
Response from General Manager on 11 Jan 2024
Dear Nancy,Thank you for your positive review of Courtyard Savannah Airport by Marriott. We're pleased you appreciated its proximity to shopping options, various restaurants, and the airport. It's also great to know that our amenities added convenience to your stay. We're grateful for your review and look forward to welcoming you back in the future.

8/10 Good

Golda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Very clean and bed and pillows very comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Katherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable and Clean
We were very comfortable in this hotel. The rooms are large and very clean. I slept very well and would stay again. The hall carpet could be replaced but the rooms were great.
Stayed 1 night in Oct 2023

4/10 Poor

Darrius

Disliked: Cleanliness, amenities
Booked a King room 2 months before stay through Expedia. When I arrived, I checked in, dropped my bags off and went to get food before restaurants in the area closed and realized while there that I received the wrong room (a double Queen with stains on curtains and furniture, and loose toilet seat). Seemingly because I booked through Expedia my claim to a better quality room with a King bed was prioritized after others who booked after me. After multiple days of trying to get the situation rectified, I was told I would be atleast compensated for the room price difference, then spoke to the person at the desk the next day and was told I would not be compensated because on weekends the double queens go for more than kings which was not the case when I booked. Housekeeping also never cleaned the room. Overall I was not satisfied with my stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Emily

Stayed 1 night in Aug 2023

10/10 Excellent

Colton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mandy

Stayed 1 night in Oct 2023

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a legal smoking area in the courtyard
Stayed 1 night in Aug 2023
Response from General Manager on 22 Sept 2023
Dear Nancy,It was a joy having you as our guest at Courtyard Savannah Airport by Marriott, and we're delighted that our designated smoking area was a benefit during your stay. Thank you for the positive review, and hurry back!

10/10 Excellent

Shail

Stayed 1 night in Sep 2023

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

TERRENCE

Stayed 1 night in Aug 2023

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a broken foot. I was able to borrow a wheelchair and get a friendly greeting even though it was after midnight when I arrived.
Stayed 1 night in Aug 2023
Response from General Manager on 7 Aug 2023
Dear Victoria, It was such a pleasure to welcome you to Courtyard Savannah Airport by Marriott! We take great pride in catering to our guests’ needs the best way we can, so we’re delighted this commitment was reflected in your stay. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Courtyard Marriott in Pooler is our go-to spot to stay on trips up and down I95. Convenient location with plenty of food and shopping nearby. Check in is always a breeze with friendly and accommodating staff. Rooms are always very clean and comfortable.
Stayed 1 night in Jul 2023
Response from General Manager on 3 Aug 2023
Dear Scott,From our amazing location to our friendly service, we're so happy to know that everything about your visit impressed you. Thank you, and we hope to see you again soon.

6/10 Okay

Maurice, SHELTON

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacay
Stayed 3 nights in Jul 2023

10/10 Excellent

Holli

Stayed 1 night in Jul 2023

10/10 Excellent

daniel

Stayed 1 night in Jul 2023

6/10 Okay

Willie A

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Tamekka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

LAURA

Stayed 1 night in Jun 2023

6/10 Okay

Tara

Stayed 5 nights in Jun 2023

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer stopover
great this time for a quick stop
Stayed 1 night in Jun 2023
Response from General Manager on 22 June 2023
Dear Joe,We are happy to have had the opportunity to provide you with a comfortable place for a quick stopover. It was a pleasure serving you, and we hope to see you again soon!

10/10 Excellent

Sandra, Wellington

Stayed 2 nights in Jun 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Danny

Stayed 2 nights in Jun 2023

2/10 Terrible

Tina

Stayed 1 night in May 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect
Very nice room Bed comfortable Love the walk in shower but water pressure was very low, so took a while to get shampoo out of hair. Would have been nice to have had microwave. Still enjoyed very much.
Stayed 4 nights in May 2023
Response from General Manager on 4 June 2023
Dear James,Thank you for sharing your comments with us. It is wonderful to hear that you appreciated our lovely accommodations, comfortable beds, and spacious showers. However, we will take your concern regarding the water pressure into consideration. Safe travels, and we hope to see you again in the future!

8/10 Good

Mindy

Business traveller
No one was at the front counter and someone showed up about 10min later and didn't acknowledge nor apologized for the wait and just carried on to business. What a service
Stayed 1 night in May 2023

8/10 Good

Carole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Rae

Stayed 1 night in Apr 2023