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"Every single employee that we encountered we're so pleasantly polite. From the front Desk to the dinning restaurants, and even pool assistants, All pleasant and very helpful."

"I love this place and we've been coming here yearly for years. We always get the same type of room. Housekeeping staff is always very nice and do an awesome job cleaning our room everyday. Valet guys are also very nice as well as the front desk. Hotel has great shopping and a convenient ABC store. 2 great restaurants Duke's and Hula Grill. Nice pool and music near by. "

"Great place for my family on our first trip to Hawaii! A lot of people but the place is large enough that it never felt "crowded". Towel policy was annoying. If you want to go for a swim and need a towel, you had better go before they close at 6 or you are out of luck. Missed my swim on my last day there for this reason."

"The resort was very nice and relaxing. Staff were friendly and kind and there were no issues with my reservation when checking in and checking out. Everything is accessible and walkable distance and I really enjoyed the stunning view of Kaanapali Beach. Definitely would come here again."

"I enjoyed my stay at this hotel and highly recommend the ocean view suite."

"The pool is separate from the adults' pool so that kids can have fun, and it even has a slide, which is great. There's also a Honolulu Coffee and cookie shop so you can take a quick break. I'd love to stay here again."

"After stayed at hotel for 10 days , we checked out for 1 week cruise , they are nice enough to kept some of our luggages for us till we returned from cruise.. When we check-in after the cruise , they surprised us by upgrade us to bigger room and provided us with complimentary breakfast for 5 days. "

"Very nice place, good location, the gym is a good addition and pool experience is beautiful. Everyone here is on vacation and that's what it feels like. The hotel staff does a good job keeping things tidy and neat. I would come back and spend a weekend here again!"