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Reviews of Maya Del Mar

2.5 out of 5
Maya Del Mar
5ta Avenida Norte en la Calle 8, Playa del Carmen, ROO

Reviews

6.6
Rating 10 - Excellent. 39 out of 172 reviews" "
Rating 8 - Good. 47 out of 172 reviews" "
Rating 6 - Okay. 37 out of 172 reviews" "
Rating 4 - Poor. 20 out of 172 reviews" "
Rating 2 - Terrible. 29 out of 172 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
I booked and paid for a 7 night stay here, when I arrived I found out they were CLOSED!!! They took my money and my booking knowing they were closed and are REFUSING to give me a refund! Do not ever stay here if they open again.
Stayed 7 nights in Nov 2022

2/10 Terrible

Ami

Stayed 4 nights in Sep 2022

6/10 Okay

PAOLA

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The appearance to them is not an issue, their balconies are dirty with old moldy water, leaves everywhere. Their towels must be at least 10 years old..rough and strings falling out oh and no wifi available on the 3rd floor
Stayed 6 nights in Jul 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We chose this hotel to experience staying in a colonial style hotel and explore 5th avenue. The hotel is old but it has a beautiful courtyard and spacious rooms. It is not really a place to do your own cooking as there is little cookware available in the suites, but it it possible if you choose. The rooms do not have wifi, but it is available in the main courtyard. The hotel rooms overlook 5th avenue and the hotel is directly beside a night club that plays music VERY loudly until 3am, however a pair of earplugs work very well. The pool is very clean, cool and refreshing. There are nice tables and chairs in the courtyard beside the pool. Overall, a positive and pleasant cultural experience but they need to get Wifi in the rooms.
Stayed 2 nights in Jul 2022

2/10 Terrible

York

Business traveller
Disliked: Amenities, property conditions & facilities
So noisy, l don't recommend.
Stayed 1 night in Feb 2022
Response from Ventas on 8 Mar 2022
Hello, we work to provide you with the best service.

4/10 Poor

Rachel

Liked: Cleanliness
Disliked: Property conditions & facilities
When I checked in they had no room key to give to me. Apparently the previous guest kept the key. I did get a key the next morning. I had No Hot Water during my entire 4 day stay! Also the toilet only occasionally flushes. The room was nice, spacious & clean & had a balcony overlooking 5th. It’s very noisy so def not the place to stay if you can’t sleep through loud noises. The architecture is beautiful and they do have a pool however it’s completely shaded & freezing.
Stayed 3 nights in Jan 2022
Response from Ventas on 3 Mar 2022
Thank you for your comments, we work to offer you the best service.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruido. Feo aspecto. Céntrico. Barato.
Solo si quieres dormir con ruido de boliches desde la tarde hasta la mañana siguiente, si quieres estar en el centro de verdad y pagar barato. Sino, te recomiendo que por 20 dólares más conseguis en playacar un airbnb.
Stayed 1 night in Jan 2022
Response from Ventas on 3 Mar 2022
Gracias por tus comentarios, trabajaremos para brindarte el mejor servicio

4/10 Poor

Charles

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stay away if you want sleep
Where do I begin? The location is next to a club..my ears are still ringing and sleep isn’t even remotely possible until after 1AM. The front desk attendant during my “contactless” check in might have chosen to wear his mask correctly for the safety of all … he didn’t. The doorknob on my room didn’t work, the glass in my room was dirty, etc. I’m an experienced traveler. I’m willing to accept new experiences but this one deserves warning others ….. this is a backpacker hotel where you want to party late into the night! And Wi-Fi? Didn’t work and when I asked about it ….. I was told only in the lobby. That feels different than my booking. FYI. This hotel has several names
Stayed 1 night in Jan 2022
Response from Ventas on 3 Mar 2022
Thank you for your comments, we will work on them to provide the best service

4/10 Poor

LUCIA

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The location is very convenient, next to the 5th avenue however it’s very noisy because there is a bar on the first floor and across the street. The mattress was very uncomfortable. Lastly, the staff at the front desk was not friendly nor helpful. I tried to extend my stay and they said they didn’t have anything available even when I’m Expedia it was shown 3 different options available so I had to change hotels.
Stayed 3 nights in Jan 2022
Response from Guillermo on 11 Jan 2022
We are sorry for the inconvenience, we are working to improve our services. Greetings!

10/10 Excellent

Tommy Young Ki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a hidden gem in the area as the architecture and plants make it a garden haven. It is perfectly located close to the city center and the beach so there are multiple activities to choose from. The staff was extremely helpful and made the process simple for non-Spanish speaking travelers.
Stayed 3 nights in Dec 2021
Response from Guillermo on 11 Jan 2022
We are glad to know that you enjoyed your stay with us, we hope to see you again soon!

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nothing like the pictures. We told the guy at the desk and he said it was the right room, but it did not match photos online. There was no air-condition in the bedroom and there were gaps between the walls and the ceiling where mosquitoes could come in. The place was old and could use a serious make over. Most importantly though, the mattresses were hard as a rock! And to top it off, no wifi in the room! Not great when you are a digital nomad and need wifi for work. I had to pay for extra data from my phone to be able to work. Oh, and the location seems great until you realize that the place is surrounded by bars playing obnoxiously loud music till 4am. Good luck sleeping!
Stayed 1 night in Dec 2021
Response from Guillermo on 11 Jan 2022
We're sorry for the inconvinience. We are working to improve our services. Greetings!

2/10 Terrible

Simon

Disliked: Property conditions & facilities
Noisy
This was a last minute booking so we didn't have many options. The hotel is connected to a bar that plays very loud music. If you're in a party mood it's fine but if not stay away!
Stayed 1 night in Dec 2021
Response from Guillermo on 11 Jan 2022
We appreciate your comments Simon, we are working to improve our service. Greetings!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I have ever stayed
Terrible reception service, when we arrived the very rude receptionist, despised, treated us as if we were homeless, bad customer service, insulted us, I would never recommend staying in that hotel, and less with the receptionist who attended us. A disappointment that you plan your vacation ahead of time and for several nights, and that they have such unqualified staff for customer service. If you want to be insulted and humiliated, the Maya del Mar hotel is the right place for you to go!
Stayed 1 night in Dec 2021
Response from Guillermo on 11 Jan 2022
We are sorry for the inconvenience, we are working to improve our service. We will investigate about it

6/10 Okay

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
Close to the beach and in the center of the action. A bit noisy with the neighbouring bars playing loud music. Door did not close without using the deadbolt which didn't give me a secure feeling. Overall, a little run down but interesting layout
Stayed 1 night in Dec 2021
Response from Guillermo on 11 Jan 2022
Thank you very much for your comments Scott, we are working to improve our services. Greetings!

2/10 Terrible

Stefany, Rosemead

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run don’t walk! This is the worse hotel I have ever stayed in. Leaky ceiling, key does not work, hard bed. Toilet doesn’t flush. The list goes on and on. The only good thing about this property is the location. It’s right in the heart of all the restaurants , shops, and the beach. Hotel is noisy but we didn’t mind it. I would not recommend this hotel to anyone.
Stayed 6 nights in Dec 2021
Response from Guillermo on 14 Jan 2022
Thank you for your comments Stefany, we are sorry for the inconvenience, we are working to improve our service.

10/10 Excellent

Hugo F

Stayed 5 nights in Dec 2021

4/10 Poor

Zeynep

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
If you want to sleep, be away from this hotel
If you want to rest before 4 am don't stay here. There are 2 bars downstairs and 1 loudest nightclub of Playa just across the hotel. The sound is so high that you can't even hear each other talking in the room, forget sleeping... Rooms are very old and not like photos. Water pressure was great, staff was friendly and that's all. Never again
Stayed 2 nights in Dec 2021
Response from Guillermo on 14 Jan 2022
We greatly appreciate your comments Zeynep, we are sorry for the inconvenience, we are working to improve our service.

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to rest and have all services handy. TWO minutes walk to the beach.
Stayed 1 night in Nov 2021

4/10 Poor

James

Liked: Cleanliness
Noise
Bad News - hotel is surrounded by night clubs pounding out boom boom boom until the very early hours. Good News - hotel is ok, large comfortable clean rooms with a kitchenette.
Stayed 2 nights in Nov 2021

10/10 Excellent

Elizabeth, Houston

Stayed 1 night in Oct 2021

2/10 Terrible

Tapuosi

Stayed 6 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Guillermo on 13 July 2021
Agradecemos sus comentarios, seguimos trabakjando para mejorar nuestro servicio. Saludos!

2/10 Terrible

Cassandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Guillermo on 18 June 2021
gracias por sus comentarios Cassandra, trabajamos para mejorar nuestro servicio

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Guillermo on 6 May 2021
Agradecemos sus comentarios, esperamos verle pronto con nosotros nuevamente.

10/10 Excellent

David

Stayed 3 nights in Apr 2021
Response from Guillermo on 6 May 2021
Agradecemos sus comentarios, esperamos haya disfrutado su estancia con nosotros, vuelva pronto

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was located on a very convenient spot of Playa del Carmen but didn’t like the fact that had No parking and no elevador,
Stayed 3 nights in Feb 2021
Response from Guillermo on 10 Feb 2021
We appreciate your comments, we work to improve our service.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A block to the beach, on 5th Ave
The hotel location was great, right next to 5th Avenue but that also comes with extremely loud music from the nightclub across the street with music thumping until 3am. Bring earplugs. The room was very nice, the kitchen could be updated and there wasn’t a coffee maker or a kettle to boil water so that’s why I wasn’t thrilled but it worked out ok. Great big shower with lots of hot water and good water pressure, the toilet flushed fine too. I would stay here again, it’s only a block from the beach. And the exteriors are old style Mexican very colorful and plenty of flowers. The pool is covered and cool temperature
Entry way
Steep stairs with colorful tiles
Nice vegetation all around
Colorful stairs
Stayed 2 nights in Jan 2021
Response from Guillermo on 8 Feb 2021
Thank you for your comments, we will continue working to serve you better

8/10 Good

XAVIER

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Nice Little Hotel Beachfront
Ok stay
Stayed 1 night in Sep 2020
Response from Guillermo on 8 Feb 2021
Thank you for your comments, we will continue working to serve you better

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very loud restaurant playing loud music late into the night. Very basic room. Good location
Stayed 1 night in Sep 2020

6/10 Okay

Jackie, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. It was nice to be so close to la 5ta avenida. Check in and checkout was easy. Staff was nice and the room was clean and comfortable. Beware though that it is really loud at night. We only stayed there one night which was a Friday night and the loud music did not stop until 4 am and started again at 6:30 am. One night was ok but had it been multiple nights I don't think you'd get a proper rest. Perhaps it's different during the week.
Stayed 1 night in Jan 2019
Response from maya del mar on 28 Jan 2019
Good morning! thank you so much for your comments, we hope to see you soon in one of our properties :)

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The bathrooms have had a bit of remodeling but overall the property is quite old. The television is probably from 1990’s and has issues. The breakfast consisted of bread, cereal, coffee and orange juice for your selection.
Stayed 1 night in Jan 2019
Response from maya del mar on 25 Jan 2019
Thank you so much for your preference, and your comments :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean, nice people. If you don't like the night life around you don't choose this hotel. Overall close to nightclubs, bars and restaurants
Stayed 5 nights in Dec 2018
Response from maya del mar on 25 Jan 2019
Thank you so much for your preference, and your comments :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and was happy to be close to everything. Definitely agree with the other reviews- good for a one night stay. Other establishments were playing music until well into the morning, which sounded at times like we were trying to sleep in a club. Aside from that, the pictures were true to the room we booked, complete with a private balcony, air conditioning and nice shower.
Stayed 1 night in Dec 2018
Response from maya del mar on 25 Jan 2019
Thank you so much for your preference, and your comments :)

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Very very loud street noise and music until early in the morning.
Stayed 1 night in Dec 2018
Response from Maya del Mar on 18 Dec 2018
Thank you so much for your great commentary :) come back soon :)

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for work and fun
Centrally located , good price for work
Stayed 1 night in Nov 2018
Response from Maya del Mar on 4 Dec 2018
Thank you so much :) come back soon

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erick, at the front desk, was so helpful and professional. Thank you, for all your help.
Stayed 4 nights in Nov 2018
Response from Maya del Mar on 19 Nov 2018
Thank you so much for your awesome commentary Mr. Frederick, come back soon :)

8/10 Good

Manlio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Maya del Mar on 14 Nov 2018
Muchísimas gracias por su comentario y su excelente calificación, nos da mucho gusto que nuestro servicio e instalaciones hayan sido de su agrado, esperamos que vuelva muy pronto, excelente día :)

8/10 Good

Lizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5th Avenue Gem!
Perfect location to enjoy all 5th avenue and the beach have to offer. Not great for people who have trouble sleeping as it’s in the heart of the action. Clean, cute rooms. Hard as rock beds (to be expected). Hot shower.
Stayed 3 nights in Sep 2018
Response from Maya del Mar on 3 Oct 2018
Thank you so much for your awesome commentary, come back soon :)

8/10 Good

jorge

Liked: Cleanliness, staff & service
Pictures can mislead
The hotel was too noisy and in not so good shape. The photos didn’t look like it is now in days
Stayed 2 nights in Jul 2018
Response from Maya del Mar on 2 Aug 2018
We are sorry for the inconvenience, we will take steps to correct this, thank you very much for taking the time to make your comment.

10/10 Excellent

Marianela, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location great staff !! great service and information. I love it
Stayed 4 nights in Jul 2018
Response from Maya del Mar on 21 July 2018
Thank you very much for your positive comments, we are glad that our facilities and service are to your liking.

6/10 Okay

Verified traveller

Disliked: Staff & service
Central close to beach Noisy
central location, good bed, lots around but very loud bars across street loud noise until very late. Earplugs didn't help
Stayed 1 night in Jul 2018
Response from Maya del Mar on 14 July 2018
We regret the inconvenience with the noise, we will take measures to improve the service.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
If you're staying with family, forget it. Loud all night long. Unsafe for my 4 year old. We were on the third floor amd he could fit the railings.
Stayed 3 nights in Jun 2018
Response from Maya del Mar on 21 July 2018
We deeply regret the inconvenience regarding the balcony, we will take measures to correct this

10/10 Excellent

L, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely suite near the beach. Great water pressure, amenities, and a luxurious feel
Stayed 1 night in Jun 2018
Response from Maya del Mar on 5 June 2018
Thank you for your comments, we are glad that you had a nice experience, looking forward to receive you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2018
Response from Maya del Mar on 28 May 2018
Thank you for your review

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location but my balcony faced the busiest street in Playa del Carmen. Non stop noise ie music, street construction, local businesses preparing for their day. However, the room was very spacious, clean, & bed & pillos was super comfortable. The pool was a great amenity but never used as you're 1/2 block from the beach. I would stay again but at the back of the property.
Response from Maya del Mar on 16 May 2018
Thank you for your comments, we are working to improve our services. Looking forward to receive you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel convenient location
Close to everything, just a few steps from the beach. If you like the excitement from nightlife this is the place to be. Very friendly staff and helpful when it comes to find things to do.
Stayed 11 nights in Apr 2018
Response from Maya del Mar on 16 May 2018
Thank you for your comments, we are looking forward to receive you again.

8/10 Good

C. , Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic size room and bed, had everything I needed for this short stay. Colourful & tropical decor for this cute little hotel, great location & the staff were absolutely lovely👍🤗
Stayed 4 nights in Apr 2018
Response from Maya del Mar on 28 Apr 2018
Thank you very much for your comments. We hope you stay with us again soon.

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of town, one block from the beach
This place is right in the heart of 5th Avenue, next to great restaurants, shops and bars. From the balcony you can observe all the activity of the "strip". It can be noisy at night, but the energy is amazing. The decor is very bright and cheerful. The staff were very helpful and pleasant. I would definitely stay here again.
Response from Maya del Mar on 28 Apr 2018
Thank you very much for your comments. We hope you stay with us again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
By far not the best place.....good for yahoos
Location was excellent, front desk person was more interested in the ice cream girl outside than tending to the customers, he forgot to give me the wifi code. The room itself was aged and missing windows and extremely thin walled. This wouldnt normally bother me if it wasnt for the fact that 5th avenue is right outside and the nightclub POUNDED music until 4 am, then the yahoos lingered until 5. I guess thats the trade off for the location, but there could be a lot done to better sound proof the rooms......like replace the missing window in the bathroom perhaps. WiFi also does not work AT ALL in the rooms.
Response from Thank you on 10 Apr 2018
Thank you for your comments. We will take your observations into consideration in order to keep improving our service.

6/10 Okay

Jennifer , San Antonio, Texas

Liked: Cleanliness, room comfort
Decent hotel
Hotel is walking distance to the beach and very centrally located. Bed was comfortable and the air condition worked well. The door to our room was a sliding glass door which I'm not sure is very safe. It could be locked but the locking and unlocking was difficult. Overall the hotel was pretty good.
Stayed 3 nights in Dec 2017
Response from Ana Fernández on 5 Jan 2018
Dear Jennifer, we appreciate your feedback. Your comments are important to us! We are continuously looking for ways in which to improve the quality of our services offered to our guests. Take care!