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Reviews of Hotel Hacienda Maria Bonita

2.5 out of 5
Hotel Hacienda Maria Bonita
10 Avenida Norte No. 215, entre la 10 y 12 Nte., Playa del Carmen, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 143 out of 402 reviews" "
Rating 8 - Good. 148 out of 402 reviews" "
Rating 6 - Okay. 69 out of 402 reviews" "
Rating 4 - Poor. 25 out of 402 reviews" "
Rating 2 - Terrible. 17 out of 402 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

henry

Liked: Cleanliness, staff & service
Not the best not the worse good price point but not recommended for families with kids no mini fridge or coffee maker!
Stayed 6 nights in Mar 2024

8/10 Good

Abby

Stayed 1 night in Feb 2024

8/10 Good

Klaus Friis

Liked: Cleanliness, staff & service
Good value for the money
Stayed 5 nights in Jan 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in central location. I felt safe as there are lots of restaurants nearby. It’s within walking distance to 5th Avenue and the beach
Stayed 1 night in Feb 2024

10/10 Excellent

Timur V, Burnsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 6 nights in Jan 2024

4/10 Poor

LIZANDRO

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel descuidado y de poca calidad
El hotel es viejo y tienen muy descuidadas las instalaciones. Por las noches se escucha todo el ruido de los bares y restaurantes alrededor del hotel lo que hace dificil poder descansar.
Stayed 1 night in Jan 2024

6/10 Okay

Israel

Travelled with family
Disliked: Amenities
Clogged restroom at all times. Wi-Fi didn’t work most days. Broken showers.
Stayed 3 nights in Jan 2024

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Paul

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Joel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I reserved two rooms and one of them isn't working properly!! Like the AC didn't work properly and the TV too!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little Property nice pool walkable to any destination and shopping. Needs a little up keep but nice overall
Stayed 2 nights in Nov 2023

10/10 Excellent

Magnolia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Hacienda Maria Bonita on 22 Oct 2023
Muchas gracias por su puntuacion, esperamos verles pronto

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel i will always stay there like i being doing for 5 years 😍🙏
Stayed 2 nights in Aug 2023
Response from Hotel Hacienda Maria Bonita on 4 Sept 2023
Thanks so much!, have a nice day :)

8/10 Good

jacek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place,good location--,sturbucks two minutes walking distance ,beach 5 min,money exchange and bank across the street,45$ for 4 per night,good maxican restaurans around,No problems at all. Book your room and enjoy beauty of Mexico ,, forget about prices in miami and key west
Stayed 6 nights in Jul 2023
Response from Hotel Hacienda Maria Bonita on 6 Aug 2023
Thanks you so much for you review and score, Have a nice day.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel with a very helpful and professional staff, handcrafted tiles and furnishings, beautiful bright colors throughout and a central location with easy access to everything. A truly unique property that embodies the spirit of tradional Mexico. Highly recommended.
Stayed 1 night in Jun 2023
Response from Hotel Hacienda Maria Bonita on 6 Aug 2023
Thanks for you review and score, see you soon.

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time!!! Thank you so much Berenice for all your help. We definitely going back soon 😉
Stayed 3 nights in May 2023

8/10 Good

Jc

Business traveller
Liked: Cleanliness, staff & service, room comfort
Hacienda Maria Bonita
Colorful hotel centrally located in the heart of Playa del Carmen. 3 min walk to beach,5th Avenida, all sorts of restaurants, bars, cafes and all the town has to offer. Check in was speedy and efficient. Rooms are clean, spacious and fairly price. Not a 5 star palace, but pleasant place to stay.
Bathroom of Room 301
Kitchenette area of Room 301
King size bed
Shower stall
Stayed 1 night in May 2023

8/10 Good

JC

Liked: Cleanliness, staff & service, room comfort
Colorful hotel in heart of Playa del Carmen
Overall good stay! Hotel is a nice budget option located in central Playa del Carmen 2 minute walk from the beach and a wide range of restaurants, bars, shops all right outside. Room was comfortable and clean.
Kitchenette
Queen size Bed in double room
Pool area
Bathroom sink
Stayed 1 night in Mar 2023

8/10 Good

Oksana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. A little bit run down, but nice. I would come again.
Stayed 4 nights in Apr 2023

10/10 Excellent

miguel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay
Stayed 6 nights in Apr 2023

8/10 Good

Hayley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has unsurpassable charm, it's a true gem. Unfortunately out a/c was overrun with mold this we couldn't use it without filling our room with strong mold smell, and we never had hot water for morning showers. Otherwise LOVED this hotel👌
Stayed 2 nights in Mar 2023

10/10 Excellent

Chris, River Grove

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice and good location
Stayed 7 nights in Mar 2023

10/10 Excellent

Vasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MY STAY WAS AMAZING AND I WILL DEFINATLY GO BACK ..EXCELLENT LOCATION AND AUTHENTIC MEXICAN STYLE. EVERYBODY STOPS TO TAKE A PICTURE!!
Stayed 12 nights in Jan 2023

10/10 Excellent

Kavita V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. The hotel is very colorful and nice. Very close to 5th Ave with all stores. The beach is couple of minutes of walk. Next to CocoBongo which is a pick up spot for all tours. Room is clean with shower. Pool is awesome.
Stayed 2 nights in Feb 2023

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The staff is awesome especially Alberto. We can’t wait to return
Stayed 9 nights in Jan 2023

8/10 Good

Victor javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay,well located,not too far from thé beach . Clean and confortable.
Stayed 2 nights in Jan 2023

8/10 Good

Greg

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location!!! Friendly staff! Property looks amazing from the outside, not the same on the inside. Rooms/bathroom are rundown and not maintained. Needs major modernizing. For the money, you can't go wrong.
Stayed 8 nights in Dec 2022

10/10 Excellent

valentina, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect hotel for our needs. Simple, clean, superb personnel, safe, very convenient location. We would happily stay there again!
Stayed 13 nights in Dec 2022

8/10 Good

chriselle tabino

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Location is great , in the middle of the center. near the coco bongo , you can hear music at night but we coped with it . Beds were not comfortable , hard mattresses . Bathroom had a weird smell .
Stayed 4 nights in Nov 2022

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

4/10 Poor

Sergio, EULESS

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We have stayed at this hotel for a few years now as my husband and I go every year. We have always had pleasant experiences and the staff has always been friendly. This is when we invited a few friends to come with us, we were so embarrassed and disappointed in the property. one room's ac was not working, when we reported it. They asked if we were doing it right. The office personnel had an attitude every time we went up there to complain or ask about something. Our showers had almost no cold water.... Crazy to say right but all we really had was scotching hot water. One room did not have a fridge but all other of our friends/rooms had one. When they asked if they could be moved to one with a fridge their answer was we don't have any more. We were so disappointed that after years of raving that it wasn't the same this year which is most likely from the management change they were through. I have loved the location of being close to just about everything. I'm not sure where we'll stay in 2023. When i asked the front desk girl to please print out a 6 papers per room as we had 4 rooms she said that was alot and she would have to charge me $1 peso per paper. The paperwork was a form we had to fill out for our departure that we received from the airline. WORST customer service ever. The only person that was still friend and greeted us as each year was the man that watches the front lobby area after hours at the entrance gate.
Stayed 1 night in Oct 2022

6/10 Okay

Artem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2022

6/10 Okay

JC

Stayed 1 night in Jul 2022

10/10 Excellent

Blanca Aracely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, Berenice was so nice and friendly, loved our stayed planning on going back with the family.
Stayed 3 nights in Jun 2022

6/10 Okay

Autumn

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
This is a great place if you don’t plan on staying in your room much. There were no blankets only a sheet, no wash cloths, one towel per person, no hand towels, we had a critter friend (not a big deal), no microwave, and no fridge. But there was a safe, staff was friendly and helpful, easy walking/very convenient location. I would stay here again if it was a short stay, if staying longer than a couple of days I would most likely stay in a different hotel. But honestly you can’t beat the price.
Stayed 1 night in Jun 2022

10/10 Excellent

Thelma, bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena localización
Stayed 7 nights in May 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget Friendly & Clean & Great Location
The hotel is BEAUTIFUL and CLEAN and central to 5th avenue and other markets. The staff was friendly. The room had a fan and an AC unit that worked ok… when it’s that hot not sure how much you can expect from an AC. The only downfall was that I was unable to use my American Express card at the hotel. Had I have chosen to pay in advance it would not have been an issue.
Stayed 5 nights in May 2022

6/10 Okay

Javier

Travelled with partner
Liked: Staff & service
The good stuff first, the reception staff was great, and the room was larger than we expected. The hotel is next to a club called Congo Bongo that blares music til 3-4am. It is very loud, even ear plugs won’t help. The bathroom is super small, and the slat door is so thin you can literally see through it. During our three night stay we realized that this a hotel the locals frequent so the pool was filled with large family groups with kids. Our fault for not researching more, we wanted a quiet couples vacation near 5th. Lesson learned.
Stayed 3 nights in May 2022

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Amazing hotel that was pretty clean. Pool was awesome as well as the rooms. Pillows could use a little upgrade. Hotel staff were great to deal with. Excellent location with great access to 5th ave and the beach. Did not really hear Coco Bongo next door unless you were up at at 1:00am.
Stayed 7 nights in Apr 2022

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The hotel staff at reception were kind of rude. We paid 200 pesos for beach towels and the maid took them when they cleaned the room and they tried to tell us we had to pay again because we didn’t return them. This was resolved but beware of that. The pool area was clean and nice to sit around.
Stayed 7 nights in Apr 2022

10/10 Excellent

Irene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Apr 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Jason

Stayed 3 nights in Mar 2022

8/10 Good

Melinda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel its nice,but the reception its not really helpful(they not really speak english).
Stayed 9 nights in Feb 2022

8/10 Good

Mirssa Fernandez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super
Stayed 9 nights in Jan 2022

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this place. It is my go to hotel whenever I am in Playa. This time around had one major for me issue. Their wifi was not working which was an inconvenience. Great location, excellent design. I will be back in a couple weeks
Stayed 2 nights in Dec 2021

8/10 Good

Mayllet

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hospitality good workers very clean people
Stayed 5 nights in Dec 2021

10/10 Excellent

HUGO

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2021