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Reviews of Caribbean Paradise Hotel Boutique & Spa by Paradise Hotels - 5th Av Playa del Carmen

3.5 out of 5
Caribbean Paradise Hotel Boutique & Spa by Paradise Hotels - 5th Av Playa del Carmen
5th Avenida Norte Esq. Constituyentes, Playa del Carmen, QROO

Reviews

7.4

Good

Rating 10 - Excellent. 174 out of 643 reviews" "
Rating 8 - Good. 222 out of 643 reviews" "
Rating 6 - Okay. 139 out of 643 reviews" "
Rating 4 - Poor. 60 out of 643 reviews" "
Rating 2 - Terrible. 48 out of 643 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like paying extra for the parking i wasn’t ware
Stayed 7 nights in Apr 2024
Response from Caribbean Paradise Boutique Hotel on 27 Apr 2024
Hello Israel,We are sorry you found the parking charge inconvenient. As all of our charges, the parking extra fee is listed on Expedia page.Cordially,

10/10 Excellent

Jonathan Rafael Marroquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love the aesthetic of this property. The staff were extremely hospitable and very kind. They made me feel at home. The area is also very convenient as it is in the middle of the busier street with all the fun, parties, restaurants, shopping centres. It was very easy to go back home to change or grab something and then head back out to go in with my day. I couldn’t have imagined a better place to stay at for this trip and would definitely look at coming back again in the future!
Stayed 5 nights in Apr 2024
Response from Caribbean Paradise Boutique Hotel on 24 Apr 2024
Thank you Jonathan for your kind review! Please do visit us again soon!

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Apr 2024
Response from Caribbean Paradise Boutique Hotel on 14 Apr 2024
Thank you, Beatriz!

6/10 Okay

Jose

Disliked: Cleanliness, property conditions & facilities
They only provided one key per room, parking is to small and parking is not included on the room fee
Stayed 3 nights in Mar 2024
Response from Laura Cena on 8 Apr 2024
Thank you Jose for this feedback! We will gladly take this to the management.

6/10 Okay

Vera

Travelled with family
Liked: Staff & service
Noisy
Stayed 6 nights in Mar 2024
Response from Caribbean Paradise Boutique Hotel on 4 Apr 2024
Thank you Vera for this feedback. We are sorry for the inconvenience outside noise may have caused you.

8/10 Good

VILMA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a nice stay. As stated in the property amenities, there is no lift in the building so you have to use the stairs which for us was no problem as we had light luggage and we don’t mind an extra workout :) There is also correct the loud music at night from the reviews, which we solved easily with earplugs. Breakfast was limited but good. I mean there was a strict list of things which you have to choose from. Although we only had once the breakfast that the hotel offered, it was tasty. The room is exactly as stated in the pics. It was clean and the bed was comfortable.
Stayed 4 nights in Mar 2024
Response from Caribbean Paradise Boutique Hotel on 4 Apr 2024
Thank you Vilma for your feedback. We are glad you enjoyed your stay with us.

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of Playa del Carmen, which is great. But not for light sleepers as the music outside goes on until 2am. Convenient underground parking, but harf to find. Wifi was broken while we were there. Breakfast is at nearby restaurant with very limited choices.
Stayed 3 nights in Mar 2024
Response from Caribbean Paradise Boutique Hotel on 4 Apr 2024
Thank you for your feedback Igor.

8/10 Good

Teresa, N Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No elevators, sewage wasn’t the greatest.
Stayed 3 nights in Mar 2024
Response from Laura Cena on 13 Mar 2024
Thank you Teresa for sharing this feedback, which we will gladly take to the management. Cordially,

6/10 Okay

Marie

Travelled with group
Liked: Cleanliness, staff & service
The elevator not working we were put on 3 rd floor both seniors
Stayed 7 nights in Feb 2024
Response from Coordinator on 26 Feb 2024
Thank you Ms. Monteith for leaving your comments, I am sorry about the elevator not working and the trouble this may cause you. We appreciate you staying with us.

10/10 Excellent

DANIELA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, close to everything. Housekeeping daily. Customer service in the reception area are incredible, they go above and beyond for you.
Stayed 3 nights in Feb 2024
Response from Coordinator on 26 Feb 2024
Thank you Ms. Paguaga for your comments, we appreciate them as well as the rating you gave us.

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Great location if You like to walk to restaurants,bars,etc...but if You want something quiet this aint for You .. music Will go on until 3am next door
Stayed 1 night in Feb 2024
Response from Coordinator on 26 Feb 2024
Thank you Mr. Hernandez for your comments and your high rating. We truly appreciate it.

4/10 Poor

David

Travelled with group
Stayed 5 nights in Feb 2024
Response from Coordinator on 26 Feb 2024
Thank you Mr. Huus!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Dec 2023
Response from Coordinator on 26 Feb 2024
Thank you Mr. Hubbard for rating us!

2/10 Terrible

Michael, Oshawa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The attitude of the desk clerks... they act like it is a honour for us to stay at this hotel and we should not ask questions. Desk clerk advised us parking is $250 pesos per night. We were told that there is a charge of $25 pesos per hour or more for parking on the street. There is no charge, on the side streets, for parking. My daughter was going to the room to get something and tried to access a room that was not ours. The door opened. It seems that my room access card opens all rooms. Stay safe and don't leave anything of value in your room or better to book somewhere else. The pool needs attention. We never went in the pool.
Stayed 1 night in Jan 2024
Response from Coordinator on 26 Feb 2024
Thank you Mr. Agathos for your feedback. We will work on the aspects you mention. We are deeply sorry your experience with us was not what you exécted.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Coordinator on 26 Feb 2024
Thank you for rating us, and for your preference.

8/10 Good

Fernando

Stayed 6 nights in Dec 2023
Response from Coordinator on 26 Feb 2024
Thank you Mr. Mora for rating us! I hope you enjoyed your stay with us.

2/10 Terrible

Hsun

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Coordinator on 26 Feb 2024
Thank you for your feedback!

8/10 Good

Osiris I

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place
Stayed 7 nights in Dec 2023

8/10 Good

Ana J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located it in a good place, but sadly very noisy at nighst, the competition for the loudest place for sure is across the street. very safe location, poor wi-fi service, I had to be near the bathroom to get a good signal, not happy with that at all. My child didn't get signal for almost a week until the last couple days we find out the spot near toilet. I found out that they don't respect the tag we always used for "Do Not Disturb "at all, unless you request at the desk to stop the service to enter your room without permission. That was shocking to know. Never had happen to me before.
Stayed 7 nights in Dec 2023

6/10 Okay

TODD

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Caribbean Paradise Hotel on 14 Oct 2023
Gracias por su comentario!

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in a great location on 5th ave. Great customer service. The only 2 things is that the pool didn't seem that clean and if you're thinking of going to bed early, It will be difficult because of music playing until 2am outside the hotel. We enjoyed it very much because we stayed up late, so it didnt bother us.
Stayed 5 nights in Sep 2023
Response from Caribbean Paradise Hotel on 8 Sept 2023
Hola¡, thank you for the comments, we appreciate you having stayed with us, we hope to return soon,Best Regards

8/10 Good

Christina

Travelled with family
Hi it’s Christina from The Christina Report, today I am giving feedback about my stay at Caribbean boutique. I stood at this boutique from 8/8/2023-8/15/2023. I have to be honest after reading the reviews I was pretty skeptical. Because I’ve already committed to this trip there was no backing out. Let me be the first to tell you this is not a bad place to stay. It has a 3 stars but it’s more like a high 3. If I am being honest there were a few things I could point out, like the pool- it wasn’t maintained and no one was there to give you any towels. There’s a big ring around the pool, a simple magic eraser around it would have done wonders. The deck area needed some tlc. There is a bar area by the pool but no one is there, so definitely a missed opportunity. The shower heads needed to be soaked with vinegar to unclog them, the water was shooting out everywhere. However the water pressure was good. In the back by the parking there is a pond I wanna say where their Buddha is but it was very dirty, no up keep at all. If there is a problem with the room or anything they notify maintenance, which could get annoying after a while. I told them the batteries needed to be switched instead of switching it they called maintenance. I came back into my room and twenty mins after using the remote it was dead. A simple switch out of the batteries would of solved it, so that was annoying! I ended up just switching the batteries out of the TV remote control… see more on Google
Stayed 7 nights in Aug 2023
Response from Sergio - Manager on 16 Aug 2023
Hi Christina, I thank you very much for your review about the Hotel, as I told you that day you consulted, the criticisms are not entirely true, and I thank you again for having trusted us and for your constructive comment which we will take into account to improve! We are waiting for you again whenever you like, you will always be welcome at Hotel Caribbean Paradise! Greetings!

6/10 Okay

Eleazar, Fort Worth

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The accommodations met standards. But the building needs some architectural modifications as it smells like sewage and the noise of the music doesn’t go away until 2:00 a.m.
Stayed 5 nights in Aug 2023
Response from Caribbean Paradise Hotel on 14 Aug 2023
Thank you for your evaluation, we hope to see you again soon, without a doubt your comment will help us improve, thank you very much!

2/10 Terrible

Gustavo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a complete trap. They operate a bar very loud one under the second floor rooms that play extremely loud music every day unteil 2 AM. You will not sleep for shure. The manteinance is terrible the hidro is not working fine. The water on the pool is not weel.mantein and the experience is more like a nightmare that a holiday. The make You pay in advance and if You want to leave they will not refund You a dime. They get in to my room that was pay in advance and they took my staff without my concent. Is a disaster.
Stayed 8 nights in Jul 2023
Response from Caribbean Paradise Hotel on 29 July 2023
Thank you for your evaluation, we hope to see you again soon, without a doubt your comment will help us improve, thank you very much!

2/10 Terrible

HENRY

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst dirty and the staff was un helpful. Not recommend at all
Stayed 3 nights in Jun 2023
Response from Caribbean Paradise Hotel on 4 July 2023
Thank you so much! Your comment will certainly help us improve, have a great day!

10/10 Excellent

Thad

Travelled with family
Liked: Cleanliness, staff & service
This hotel is pleasant, conveniently located, and well run! The staff are professional and courteous! Highly recommended!!
Stayed 4 nights in Jun 2023
Response from Caribbean Paradise Hotel on 29 June 2023
Thank you for your evaluation, we hope to see you again soon, without a doubt your comment will help us improve, thank you very much!

10/10 Excellent

Margarita

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and close to everything.
Stayed 7 nights in Jun 2023
Response from Caribbean Paradise Hotel on 29 June 2023
Thank you for your evaluation, we hope to see you again soon, without a doubt your comment will help us improve, thank you very much!

2/10 Terrible

Carolina

Travelled with family
Liked: Staff & service
Disliked: Room comfort
The most horrible stay
I stayed in room 301 The internet never worked, when I complained they told me that she was the only one (talking later with other guests, the same thing happened) The elevator doesn't work, I asked for a room change now. I was on the 3rd floor with very heavy suitcases (they told me no) The breakfast included is a glass of juice, a cup of coffee (horrible), toast, 3 papaya slides, watermelon, banana- Every day the same. horrible dirty pool
Stayed 5 nights in Jun 2023
Response from Caribbean Paradise Hotel on 29 June 2023
Gracias por su evaluación, sin duda su comentario nos ayudará a mejorar, muchas gracias!

10/10 Excellent

veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good but we never get clean towels that’s all
Stayed 3 nights in Jun 2023
Response from Caribbean on 24 June 2023
We appreciate your comment. It will help us to improve our facilities and services offered.

8/10 Good

Marquis

Liked: Cleanliness, staff & service, property conditions & facilities
Great service staff was amazing especially the reception personal. Gabriel Rodriguez helped a lot on my last day with transportation. Spa was amazing perfect atmosphere to relax also very close to all attractions. I can’t wait to come!
Stayed 4 nights in Jun 2023
Response from Caribbean on 24 June 2023
We appreciate your comment. It will help us to improve our facilities and services offered.

2/10 Terrible

Raphaela

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
On our third night, the air conditioner stopped working and it took more than 2 hours for them to find a new room for us. We had to change twice (because the air conditioner of the first room they changed us was also not working). We paid for the big room with the tub inside and the room they changed us to was the smaller one without the tub. They did not offer any discount or coupon. Also, the elevator was not working any day we were there. The staff is friendly but it took a long time to resolve our problems.
Stayed 4 nights in Jun 2023
Response from Caribbean on 22 June 2023
We appreciate your comment. It will help us to improve our facilities and services offered.

10/10 Excellent

Cristian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Jun 2023
Response from Caribbean on 22 June 2023
La agradecemos por su comentario esperamos volver a verlos pronto

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff very kind and helpful
Stayed 1 night in Jun 2023
Response from Caribbean on 4 June 2023
Thanks for staying here! Your opinion is very important for us.

6/10 Okay

Tyneka, Puyallup

Disliked: Cleanliness
Stayed 2 nights in May 2023
Response from Caribbean on 19 May 2023
We appreciate your comment. It will help us to improve our facilities and services offered. It was a pleasure having you with us

8/10 Good

Varoly, Parrish

Stayed 2 nights in Apr 2023
Response from Caribbean on 14 May 2023
Muchas gracias por tomarte el tiempo de dejarnos tu comentario.

8/10 Good

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay, the location is great. The mall is in front of the hotel, the beach, the restaurants, coco bongo are walking distance. We just didn’t liked the bathroom, the water was salty, and it smelled weird. Besides that the bed were comfortable, the view, pool and other amenities were great. The breakfast needs more variety we ate eggs for 3 days straight 😭 and bread, the coffee and OJ was awful.
Stayed 3 nights in Apr 2023
Response from Roy on 18 Apr 2023
Agradecemos mucho su evaluación.Sin duda nos ayudará a mejorar nuestro desayuno y ver la situación del agua en las habitaciones.Fue un placer haberle recibido con nosotros. Le deseamos un muy feliz viaje

6/10 Okay

Francisco

Stayed 3 nights in Mar 2023
Response from Roy on 27 Mar 2023
Agradecemos su evaluación. Sentimos lo del ruido externo al hotel.Fue un placer haberle recibido con nosotros.

10/10 Excellent

Anally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Roy on 20 Mar 2023
Agradecemos mucho su evaluación. Sin duda nos ayudará a seguir brindando el mejor servicio posible.Fue un placer haberlo recibido con nosotros.

6/10 Okay

Carina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The property itself was very nice. All the staff was super friendly and helpful. If you have a little ones this is not the hotel for you. The bar that shares a common wall is always thumping. Also the hotel needs a better ventilation system. It’s alway humid and muggy in the room. Make sure you take towels because the hotels policy is to change out towels every other day. And you can’t hang dry your towels on the balcony either. And drying towels in a humid and muggy room is almost impossible.
Stayed 7 nights in Feb 2023
Response from Roy on 14 Feb 2023
Agradecemos mucho su comentario. Sin duda nos ayudará a mejorar la ventilación para que la estadía de nuestros próximos invitados sea agradable.Fue un placer haberla recibido con nosotros.

2/10 Terrible

ANA CLARISA DE LA

4/10 Poor

Pastor

Travelled with family
Disliked: Property conditions & facilities
Everything
Response from Roy on 31 Dec 2022
Lamentamos saber que no tuvo una estancia confortable con nosotros. Sin duda nos ayudará a mejorar nuestros servicios ofrecidos.Fue un placer haberlo recibido con nosotros.

10/10 Excellent

Sannovia Alise

2/10 Terrible

JUVENTINO

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Dulce

Stayed 4 nights in Oct 2022

10/10 Excellent

Lakshmi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was great. The only issue was the bathroom. It smelled horrible.
Stayed 3 nights in Oct 2022
Response from Roy on 5 Oct 2022
Agradecemos su tiempo para darnos una reseña.Su comentario nos ayudará a seguir brindando el mejor servicio y gestionar mejor el olor de los baños en nuestras habitaciones.Fue un placer haberle recibido con nosotros.

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Staff was friendly, the wifi did not work well in the room, was noiser than anticipated.
Stayed 3 nights in Sep 2022
Response from Roy on 12 Sept 2022
Agradecemos mucho su comentario. Nos ayudará a seguir brindando la mejor atención y mejorar nuestros servicio s ofrecidos.

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel chico muy buena hubicacion un poco sucio en el baño. Aceptable
Stayed 1 night in Sep 2022
Response from Roy on 6 Sept 2022
Agradecemos mucho su comentario, fue un placer haberlo recibido con nosotros. Su comentario nos ayudará a mejorar nuestra limpieza.

4/10 Poor

Jonathan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Not happy!
Stayed 4 nights in Aug 2022
Response from Roy on 12 Sept 2022
Lamentamos que su visita no haya sido lo más placentero en sus vacaciones. Su comentario nos ayudará a mejorar nuestros servicios.

6/10 Okay

anicia

Stayed 3 nights in Aug 2022

4/10 Poor

Juan Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022