Platte Ridge Hotels, Kansas City

"We chose this hotel for the proximity to the baseball field. Hotel was good. We received a room in the lower basement level. All was decent. Rooms were oversold due to construction, so we ended up in an ADA room. I honestly don’t know how it would be ADA compliant aside the bathroom. So if you have that need, I’d look into it. Otherwise, we had a good stay and would stay again. "

"The outside of the property does look a little bit run down, but landscaping and such was up kept. The inside property was clean along with our room, which was pretty good sized. Breakfast was good. Probably my only complaint is that you cannot check-in until 4 o'clock and they seem to be cleaning the rooms up to that very last minute. "

"My stay was great. The front desk staff was polite and helpful. The female manager on the other hand was rude and dismissive when I brought up my service animal and how she could not charge a pet fee due to having a service animal. She brought up that Missouri does not count support animals as service animals ands when I informed her that while that may be true, support animals are protected under Federal Law as service animals and she could not charge me a pet fee, she was dismissive of me and told me not to worry about the charges. After checked out and left I saw that she did in fact go ahead and charge me for a pet and more than she even stated at first. When I called to discuss this with her she was "never at the hotel" and when I requested her bosses information I was told that she said she is not allowed to give out her District Managers information and I could email her. I refuse to speak with the site manager any longer as she has been super rude during this whole experience and refuses to help me. I feel very targeted by this manager."

"We stay there every time we go to kansas city great staff and location close to Ikea too"

"The room was clean and the staff was helpful and friendly."

"The room was clean, nice sized, comfortable and included a hot breakfast. "

"Great corner room (2005). But no fridge. The check-in gal was great but the check-out guy has zero hospitality....no greeting, no thank you ....nothing for gracious representation of hospitality industry worker."

"Such a fun, interactive place to stay. Both of my kids made new friends and absolutely enjoyed their stay."

"Property needs work."