Family Hotels & Resorts in Plateau de Maîche

"Super "

"Amazing room, beautiful hotel, excellent staff. "

"Nice hotel, extremely well located downtown Neuchâtel, with easy parking and minutes away from the funicular and train station. I have never seen hotel staff this dedicated to their guest's comfort. Amazing team who went the extra mile on everything that made us feel so welcomed. Will definitely go back."

"Stayed here for my cousin’s wedding this past August, and it was an incredible experience. The hotel itself is stunning — a charming, vintage-style property with a timeless feel. The service was outstanding from start to finish — from the bellman and front desk to the waitstaff, everyone was attentive and welcoming. The location is perfect — right in the heart of town and within walking distance of everything: the bank, bars, marina, cafés, and restaurants. You truly can’t go wrong staying here. Highly recommend!"

"Excellent hotel "

"Cecile was very welcoming and friendly. She directed us to some very secure parking for our motorbikes. Breakfast was good. Rooms comfortable. Highly recommended. "

"It is a great hotel… What I was missing was softer pillow, beside the relatively hard pillows… The price was definitely on the high side!!!"

"The hotel is in a non-walkable area to the city center, the public transportation from this place is not frequent. When I arrived to my room, there was a worm in my room and I have to clean it by myself because there was no cleaning service at the hotel on Sunday night when I arrived. I ordered a burger, I received it without a meat inside. They offered me the meat after in a dish to add it. There was one receptionist girl doing everything because the was alone at the weekend, and she was so nice. When I talked to the manager regarding the room hygien and the worm inside my room. He refunded me a small amount around 40 euro after consulting the owners who were available at the hotel instead of refunding the whole amount, and he threatened me not to talk. He was rude, instead of saying sorry, he said I removed for you one night (which was not the case) and he said don't put anything online. I smiled for this poor guy. I am sure he is a new manager and he doesn't know how to deal with customers. In conclusion, it is my worst experience for an ibis hotel and one of my worst experience in all hotels that I have visited before in more than ten years of travel. I will not repeat it there, and I don't recommend it to anyone."