Holiday Homes in Plaistow

"Booked this hotel for the Hot tub which was out of order when we arrived so, that was a huge disappointment. Pool was nice. Bed very comfortable. Friendly staff."

"We were assigned a room with a toilet that would not flush. We reached out to staff -- within five minutes of entering the room -- and advised of the issue. After being unable to resolve the issue we were told that we'd have to changed rooms, but 15 minutes later were told there were no rooms, and the solution was to leave a plunger and tell us to repeatedly keep trying to flush and it would eventually work. We had checked in very late at night so we waited until the morning to deal with staff about how they would make this situation right (thankfully we were only staying one night), and the front desk said they were unable to offer any compensation (despite being told the evening before to talk to them in the morning). I had to insist that she show me the log documenting that they sent service and were unable to fix it as that was the only proof we had. There was no apology, and the front desk staff member was rude and dismissive. Breakfast was adequate, and the rooms would have been sufficient had we had a working toilet, although the layout is a bit odd with the sink outside the main bathroom yet no towels rack/towels, et cetera, which makes the area pretty useless. The entrance to the parking lot is difficult to spot late at night and poorly lit, although once you're in the main lot it is fine. "

"It’s a great family hotel to stay at if you have young kids. My daughter enjoyed the waterpark and arcade a lot!"

"Everything was great . Housekeeping does need to take a little more time looking behind the couch or dressers. Staff was very kind and helpful . Would definitely consider staying here in the future."

"muy buen hotel excelente precio calidad, buen desayuno tal vez un poco registrado de la ciudad (35 minutos) y para moverse es preferible carro propio, no existe transporte publico"

"Staff was friendly and helpful. The pool was cold, and while we were there a group of about 20 teens came in and took over the place. Very loud and inconsiderate, splashed us as we were leaving. Breakfast was fantastic, as was everything else. I"

"Nothing"

"Everything was perfect, clean Room, confortable bed and Nice staff. I recommand and Will stay There again"

"My only complaint is the smoke detector in the room was flashing green all night and it was directly above the bed!"