Premium bedding, pillow-top beds, in-room safe, individually decorated
Check availability

Reviews of EVEN Hotel Pittsburgh Downtown, an IHG Hotel

4 out of 5
EVEN Hotel Pittsburgh Downtown, an IHG Hotel
425 Forbes Avenue, Pittsburgh, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 565 out of 1008 reviews" "
Rating 8 - Good. 236 out of 1008 reviews" "
Rating 6 - Okay. 94 out of 1008 reviews" "
Rating 4 - Poor. 53 out of 1008 reviews" "
Rating 2 - Terrible. 60 out of 1008 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My flight to Pittsburgh, PA was delayed leading to a cascade of problems. The staff at the EVEN were super helpful and made accommodations to help me out. They were the best! The hotel room was also very nice!
Stayed 1 night in Apr 2024

6/10 Okay

Lauren

Travelled with group
Clean, calming decor. Pleasant staff. Way overpriced, breakfast (paid extra for) was terrible. Parking was exorbitant.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a pleasant surprise. We needed a place near the courthouse and easy parking and were not going to be too choosey. An unimpressive entrance opens to a spacious lower lobby. Registration and much of the hotel are on the fifth floor. Nice staff, clean, comfortable room. Impressive facilities, including workout gear in the guest room and in a large area off the lobby.
Stayed 1 night in Apr 2024
Response from A.W. on 2 May 2024
Dear George, we are so pleased you enjoyed your stay with us. Thank you for the great feedback. We hope to see you again soon!

8/10 Good

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A. W. on 2 May 2024
Dear Maggie, Thank you for the review. We are so sorry you didn't have an excellent experience. We hope you return soon so we can regain your confidence!

6/10 Okay

Nobuhiro, Long Island City

Business traveller
Liked: Cleanliness, staff & service, amenities
The bedside clock was not installed. No outlet was available at the bed. The show drain clogged and almost flooded.
Stayed 1 night in Apr 2024
Response from A.W. on 2 May 2024
Dear Nobuhiro, we are so sorry you did not have a good experience with your guest room. All of our guest rooms are equipped with outlets and USB ports at the nightstand. Thank you for the feedback as it allows us to continuously improve.

6/10 Okay

Starr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the property was clean and well-maintained. However, the surrounding area around the hotel is sketchy. My vehicle was vandalized, and my windows were broken.
Stayed 3 nights in Apr 2024
Response from A. W. on 29 Apr 2024
I am so sorry you had your vehicle damaged while visiting Pittsburgh. We do provide valet or self parking at a monitored garage should you have any future parking needs when staying at the Hotel.

10/10 Excellent

ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Average good location
Stayed 2 nights in Apr 2024
Response from A.W. on 29 Apr 2024
Dear Ariel, Thank you so much for the review. we are happy to hear that you had an enjoyable stay. Please come back soon!

6/10 Okay

Troy

Liked: Cleanliness, staff & service
Noisy. My room was near the door entry. Lots of people coming and going and loud until 11pm. Also, the TV didn’t work. I didn’t call as that meant someone would be in my room after 9pm.
Stayed 1 night in Apr 2024
Response from A.W. on 27 Apr 2024
Dear Troy, I am very sorry you did not have a restful stay at our hotel and that the TV was not in working order. We do appreciate your feedback so we may correct these items for future stays.

2/10 Terrible

Francis

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Had to change rooms because AC and TV did not work. Worst part was a fire alarm went off at 7AM. we evacuated the hotel with rest of guests. There were about 100 of us standing on the street at the entrance (lobby was on 5th floor) for like 15 minutes after the alarm stopped. Nobody from the hotel came to notify us that it was a false alarm and we could return to room. We had to learn from exiting guest.
Stayed 1 night in Apr 2024
Response from A. W. on 24 Apr 2024
Dear Francis, I am so sorry that we did not provide you with a comfortable experience in your guest room, and that we did not follow up accordingly in responding to the fire alarm. Your valuable feedback is greatly appreciated as we conduct more training for our associates on the proper communication process to our guests during these situations. Rest assured, your experience was not typical and we sincerely apologize for the difficulties you experienced.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the healthiness focus of the hotel
Stayed 2 nights in Apr 2024
Response from A.W. on 24 Apr 2024
we are so pleased you enjoyed the fitness centric services at the hotel. We hope to see you soon!

8/10 Good

Jen

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from A.W. on 24 Apr 2024
Thank you for sharing your experience with us. We always strive for a perfect stay for our guests and we appreciate your feedback.

10/10 Excellent

Luz

Exact
Stayed 2 nights in Apr 2024
Response from A.W. on 24 Apr 2024
We are so pleased you enjoyed your stay with us! We look forward to your return visit.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean accommodations and the staff was excellent.
Stayed 2 nights in Apr 2024
Response from A.W. on 24 Apr 2024
Thank you for sharing your feedback regarding your recent stay. We are so pleased that our team made the stay. We look forward to your return!

8/10 Good

Mukesh

Liked: Cleanliness, staff & service, property conditions & facilities
its fine. new-agey.
Stayed 1 night in Apr 2024
Response from AA on 19 Apr 2024
Thank you for your feedback

4/10 Poor

Rachel

Business traveller
Disliked: Cleanliness, staff & service, amenities
Men’s pubic and body hair all over bathroom. Lauren at front desk has zero customer service skills.
Stayed 2 nights in Apr 2024
Response from AA on 19 Apr 2024
Thank you for your feedback

10/10 Excellent

SCOTT

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome facility! Friendly staff. Looking forward to my next visit to Pittsburgh!
Stayed 2 nights in Apr 2024
Response from AA on 19 Apr 2024
Hello Scott,Thank you for your feedback

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AA on 19 Apr 2024
Thank you for your rating

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 3 nights in Apr 2024
Response from AA on 19 Apr 2024
Thank you for your feedback!

10/10 Excellent

janeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AA on 19 Apr 2024
Thank you for your feedback!

8/10 Good

Kayla

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AA on 19 Apr 2024
Thank you for your feedback!

8/10 Good

Antonio

Stayed 1 night in Mar 2024
Response from AA on 19 Apr 2024
Thank you for your feedback!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazingly helpful. They clearly value their customers and made it very clear they want us to want to come back. And I do. I will look for IHG properties in the future. One thing I will not do in the future however is use Expedia. While the IHG staff let me check out a day early with no charge, a week on I still cannot get someone from Expedia on the phone or in chat to even talk about not charging me for the last night. Never again Expedia.
Stayed 2 nights in Mar 2024
Response from AA on 27 Mar 2024
Hello Paul,Thank you for your feedback about the team. They will be so happy to see we were able to hit the mark for you.

6/10 Okay

Kashif

Liked: Property conditions & facilities
Hotel is clean and located in a great area. Housekeeping could use some work as My room was not serviced while I stayed multiple nights
Stayed 2 nights in Mar 2024
Response from AA on 25 Mar 2024
Thank you, Kashif,We value your feedback!

10/10 Excellent

Kasey

Stayed 3 nights in Mar 2024
Response from AA on 25 Mar 2024
Hello Kasey,Thank you for your feedback!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how it didn’t feel pretentious. The rooms were such a good size. We loved the environment of the hotel.
Stayed 1 night in Mar 2024
Response from AA on 21 Mar 2024
Thank you for your feedback!

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at this hotel. It’s clean , convenient and reasonably priced . The staff is friendly and accompdating
Stayed 1 night in Mar 2024
Response from AA on 15 Mar 2024
Hello Peggy,Thank you so much for your feedback!

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024
Response from AA on 19 Apr 2024
Thank you for your feedback!

10/10 Excellent

Arjun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great, clean and modern. Recommend
Stayed 1 night in Mar 2024
Response from AA on 15 Mar 2024
Thank you for your feedback!

10/10 Excellent

Erskine

Stayed 1 night in Mar 2024
Response from AA on 25 Mar 2024
Hello There,Thank you for your feedback!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a weekend in the city. Walkable to many restaurants and nightlife. The gym in the hotel was great to have and had a lot of equipment and free weights. Hotel staff was great and helpful.
Stayed 2 nights in Mar 2024
Response from AA on 4 Mar 2024
Hi Laura! I am so glad you liked the gym and our team strives to make every guest feel welcome!

10/10 Excellent

Danasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AA on 4 Mar 2024
Hello Danasia,Thank you for the 5 stars! We are glad you had a great experience.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
It’s great
Stayed 1 night in Feb 2024
Response from AA on 1 Mar 2024
Hello Megan,I am so glad you loved our hotel as much as we do! Thank you for your feedback!

10/10 Excellent

Nadine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely place to stay. just like the pics :)
Stayed 2 nights in Feb 2024
Response from AA on 24 Feb 2024
Hello Nadine,Thank you so much for the 5. I am so glad you enjoyed your stay. We look forward to welcoming you back again soon!

10/10 Excellent

Kristin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how clean this place was and the high ceiling in the room made it feel more spacious. Very comfortable bed too.
Stayed 1 night in Feb 2024
Response from AA on 21 Feb 2024
Hello Krisitin,Thank you for your feedback! Jessica and her housekeeping team work hard to make sure our rooms are clean and ready for our amazing guests. I agree the rooms are very spacious See you next time!

4/10 Poor

Dania

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 2 days sheets were unclean and my belongings were stolen…front desk claims nobody was in my room but my towels were restocked … called 3 times no resolution and manager is suddenly unavailable for a call…don’t recommend …
Stayed 2 nights in Feb 2024
Response from AA on 21 Feb 2024
Hello Dania,It was so great connecting with you and sorting out everything, As we discussed we can't wait to welcome you back and understand the misunderstanding.

8/10 Good

Karan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is branded as a wellness hotel. The hydration station, mobility fitness equipment in each room and restaurant with healthy menu items align with this, but the labeling still seems a bit awkward.
Stayed 3 nights in Feb 2024
Response from AA on 21 Feb 2024
Hello Karan,Thank you for your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious Room
Stayed 1 night in Feb 2024
Response from AA on 21 Feb 2024
Hello David,We agree the rooms here are spacious! I am so glad you enjoyed your visit

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the PPG paint arena
Stayed 1 night in Feb 2024
Response from AA on 21 Feb 2024
Hello Robert,How cool is this location? It is within walking distance of everything. We love it here as much as you did! Thank you and see you again soon!

4/10 Poor

Steve

Stayed 1 night in Feb 2024
Response from AA on 21 Mar 2024
Thank you for your feedback!

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff, awesome place to stay in downtown!
Stayed 1 night in Jan 2024
Response from AA on 21 Feb 2024
Hello Paul,Thank you for your 10! Our team here is pretty amazing and love seeing feedback like this

2/10 Terrible

Jacob

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Booking was messed up through Expedia and had to pay 2 times and the service for valet was awful and I wasn’t pleased at all
Stayed 1 night in Jan 2024
Response from AA on 21 Feb 2024
Hello Jacob,Thank you for your feedback this is not how we wanted your booking experience to go. We hope the next time you book with us it will be a much more pleasant experience.

10/10 Excellent

Joseph, Morgantown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very friendly.
Stayed 1 night in Jan 2024
Response from AA on 21 Feb 2024
Thank you so much for your feedback!

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay in downtown Pittsburgh.
Stayed 1 night in Jan 2024
Response from AA on 21 Feb 2024
Hello William,I am glad you loved Pittsburgh as much as we do! We cant wait to see you again!

8/10 Good

John

Stayed 2 nights in Jan 2024
Response from AA on 21 Mar 2024
Thank you for your feedback!

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AA on 21 Feb 2024
Hello Fred,Thank you for your feedback

2/10 Terrible

James

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Would’ve been nice but…
Would have been an excellent stay had we not been up all night listening to kids running the halls and another person knocking on their room door to get in. Other than that the hotel was very nice, clean and comfortable.
Stayed 1 night in Jan 2024
Response from AA on 21 Feb 2024
Hello James,Thank you for your feedback.

8/10 Good

Angela

Stayed 1 night in Jan 2024
Response from AA on 21 Feb 2024
Hello Angela,Thank you for your 4!

10/10 Excellent

Anna

Stayed 1 night in Jan 2024
Response from AA on 21 Feb 2024
Hello Anna,Thank you for your 5

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
That place was clean and beautiful smart options all around great use of space the tall ceilings made feel better
Stayed 1 night in Jan 2024
Response from AA on 21 Feb 2024
Hello Jim,We take pride in making sure our hotel is as clean as possible. I am so glad you were able to see that. Our building and space here is one of a kind and so awesome. See you soon!