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Reviews of Motel 6 Pinole, CA

2 out of 5
Motel 6 Pinole, CA
1501 Fitzgerald Dr, Pinole, CA

Reviews

7.4

Good

Rating 10 - Excellent. 439 out of 1001 reviews" "
Rating 8 - Good. 170 out of 1001 reviews" "
Rating 6 - Okay. 133 out of 1001 reviews" "
Rating 4 - Poor. 117 out of 1001 reviews" "
Rating 2 - Terrible. 142 out of 1001 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Katelyn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The property has a lot of great shopping and dining options in the area. Although the highway is directly by the property, it was pretty quiet. Check in went smoothly. Room smelled a little smokey, we only got one towel even though our reservation was for 2 people. There were no shampoo or conditioner bottles, but we were provided soap bars. There was no microwave or fridge in the room.
Stayed 1 night in May 2024

2/10 Terrible

Simon

Stayed 2 nights in May 2024

4/10 Poor

Mariah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing I did like about the property is that there was police in and out the property lot so it gave me a sense of security knowing there were nearby. Plus there were a variety of foods nearby.
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Mariah,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Douglas

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We asked for a handicapped room. Nope. We were told that we would be moved to one in a couple of days. Nope. Stayed two weeks. No handicapped room. The room reeked of smoke. When we opened the door all we could smell was weed. Only one facecloth for our room. FOR THREE PEOPLE!! The staff were friendly enough but the property has gone down horribly since we stayed there a few years ago. Wouldn’t stay again.
Stayed 14 nights in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Douglas, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6

8/10 Good

fernando

Good service
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Okay

Shi Shyuan

Stayed 1 night in Apr 2024
Response from Brand Experience Team on 19 Apr 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

2/10 Terrible

Vyonne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a year ago and I was a pleasant experience so that’s why we opted to come back. However, in a years time this hotel has went to trash. Homeless sleeping in the parking lot, a lady outside of her room visibly smoking a crack pipe. Our room was dirty and looks as it hadn’t been cleaned just a sheet and pillowcase change. The bed was sunken in to where my back and legs are hurting. It was horrible. I do not recommend. Thank you!
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Vyonne, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 29 Mar 2024
Hi Maria,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Lilian

Disliked: Cleanliness, property conditions & facilities
My room smelled horrible and i got a rash from sleeping on the bed
Stayed 4 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from Nancy Y. on 19 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Maribel

Disliked: Cleanliness, property conditions & facilities, room comfort
There was cockroaches 2 of them! So freaking nasty
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi Maribel,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Damion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I come here on the weekends for peace and relaxation and I get both
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hey Damion, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Lilith#Team6

8/10 Good

LAMOND

Liked: Cleanliness, staff & service, property conditions & facilities
Always no ice. Vending machine didn't except my money.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi LamondThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

Maria

Travelled with partner
Really ban the smell y I’m ask don’t smoking room and they give 217 I’m not recommending that motel
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi Maria,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Charles

Travelled with family
Disliked: Property conditions & facilities
Gross.
The lights didn’t work, and there were blood stains on the mattress. We left.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Charles,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, staff & service
Basic accommodations for an overnight stay.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Stephen,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Darrell

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff didn’t change any of the towels out didn’t empty any of the trash in the room
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Darrell,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Lynita

Stayed 3 nights in Jan 2024

6/10 Okay

Adrian

Disliked: Cleanliness
cheap but dirty
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Adrian, We are glad you enjoyed your stay!Maz K.#Team6

4/10 Poor

Jennifer

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I liked the price and the shopping around the motel. The TV worked; the shower was hot. The small fridge worked well. I did not like that the motel was supposed to be non-smoking, but it always smelled like cigarette smoke in my room. The room was not clean. There was hair in the bathroom and mold around the bathtub. No coffee or light breakfast is offered. Also, there is no hair dryer in the room.
Stayed 5 nights in Jan 2024
Response from Brand Experience Team on 23 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

Quincy

Liked: Staff & service
Stayed 2 nights in Jan 2024

6/10 Okay

YESU, Avondale

Liked: Staff & service
Disliked: Amenities
The cleaning people are all day working, and doing their maximum best with full effort. The management should pay them more or hire more cleaning people for not put too much of work loads on good hard working people.
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
When i booked, there was supposed to be a refrigerator in room for my insulin. There was no fridge. No clean towels unless you went to get them at office.
Stayed 9 nights in Dec 2023
Response from Brand Experience Team on 17 Jan 2024
On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

4/10 Poor

Tyanna

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

2/10 Terrible

Teresa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not recommend this location. The rooms are dirty. Posted signs of no smoking, rooms smell like tobacco and marijuana. Furniture is so old and dirty. Would have rather slept in the car, but had already paid for this.
Stayed 1 night in Dec 2023

8/10 Good

Darrell

Travelled with family
Disliked: Amenities
It was a good night for most part other then people smoking pot in room next to me or they were out side but it filled my room up with smoke the whole night
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 2 Jan 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 Terrible

Lisa

Stayed 2 nights in Dec 2023

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

AMANI

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

??

Stayed 4 nights in Nov 2023

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 12 Dec 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Raven

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Abraham

Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Nov 2023

4/10 Poor

Demetria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

SOFIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Check in process was quick and easy only positive experience at the location. We have stayed at this hotel before covid and wow has it 180%. Room smelled of cigarettes and it was non smoking room, stained bedspread and linens, 1 towel, hole in the wall didnt feel right walkibg around without shoes on. Before this motel 6 was 1 of the nicest motel 6's my family had stayed in.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Nope
Soap, 1 bath towel, 1 wash rag, 1 hand towel. Noisy at all hits if the night. Shower head shorter than me and I am 5’5”. A no smoking room that was an old smoking room by the odor. Tub has at least 19 cigarette stains on it. No click. Bare room. 10am maids are knocking on your door to make sure you are leaving. Never again:
Stayed 4 nights in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Kaitlyn

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Only allowed 1 towel per bedroom even tho I booked the room for 2 adults. Stayed 2 nights and room key had to be reset after first night because it locked us out after “check-out” time even tho we did not have to check out. Comforter and floors were dirty.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Kaitlyn,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Alejandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled like smoke even though it was labeled not smoking, it was not cleaned properly, there were dirty clothes under the bed & random pieces of small black paper every where. The tv had no cable or antenna reception. I did share this with management over the phone. The clerk was pleasant but I decided to check out within a couple of hours.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Alejandra,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Julian

Stayed 1 night in Nov 2023

2/10 Terrible

kevin

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Dirty....nasty people about
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 8 Nov 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Olga

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The TV wasn't working and there was a bug in the shower. Property needs an uplift.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 8 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Edgar

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Jay

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Sheila

Stayed 1 night in Oct 2023

4/10 Poor

selam

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not very clean.The orange color bed frame is very dirty it makes you feel uncomfortable to sleep on the bed even the the bed sheet seems clean.The area outside the room in general is not clean as well. The towels doesn’t smell good.
Stayed 4 nights in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Selam,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Conrad

Travelled with family
Liked: Staff & service
Smell like cheap
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 26 Oct 2023
Hi Conrad, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Poor

Rodger

Travelled with family
was open and water on floor, shelves were too big to allow door to close, hopefully just around toilet and room a little dim
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Rodger, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Nzinga

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Reeks of Smoke
The room was reeking of cigarette smoke. I asked to switch rooms the second non-smoking room was also reeking of cigarette smoke. The sheets and pillow cases had cigarette burns in them. I tried to use a mask to sleep but that didn't help with the cigarette smell either. I was forced to leave. I couldn't stand the cigarette smell.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Nzinga, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Kaur J.#Team6

10/10 Excellent

Charee

Stayed 1 night in Sep 2023

2/10 Terrible

Rosa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
Worst stay ever rooms had a really bad odor they were webs everywhere ac didn’t work. The mattress super bad condition I could feel the springs. The sheets stank. It was the worst hotel ever bad experience dont never stay here. They were crackheads around the hotel omg
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Rosa, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6