Pilgrim Memorial Hall Museum Tours and Activities

While the rooms look recently redecorated and modern, the public spaces look very dated and basic. The linens (sheets, towels, etc.) are basic motel level. The pillows were downright awful. There was also significant road noise and sounds of planes overhead so I needed the white noise app to drown it out. It was also disappointing to see that they still use tiny disposable toiletries (environmental nightmare but also not a good guest experience to try to eke out enough product for 2 people’s showers). On the whole, it’s fine if you don’t have another option, but expect a more basic experience than you might expect from the photos.

Excellent overall. Great service and great location.

We had a wonderful stay at this hotel! The staff was friendly and welcoming, and there was always someone at the door ready to greet us and help whenever needed. We stayed for a week and really appreciated that our room was cleaned every day. It seems like many hotels no longer provide daily housekeeping unless you specifically request it, so this was a really nice touch. The room was very comfortable, and we felt right at home throughout our stay. The location was fantastic. The subway station was right on the corner, which made it incredibly convenient to get everywhere we wanted to go. Fenway Park was only a 20-minute walk away, and we loved exploring Newbury Street, with all of its great shopping and restaurants. We would definitely recommend this hotel, especially for its comfort, friendly staff, and excellent location. We would happily stay here again!