Exterior
Check availability

Reviews of Holiday Inn Express Hotel & Suites Pikeville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Pikeville, an IHG Hotel
476 S. Mayo Trail, Pikeville, KY

Reviews

8.4

Very good

Rating 10 - Excellent. 233 out of 495 reviews" "
Rating 8 - Good. 157 out of 495 reviews" "
Rating 6 - Okay. 55 out of 495 reviews" "
Rating 4 - Poor. 28 out of 495 reviews" "
Rating 2 - Terrible. 22 out of 495 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

qing, Gaithersburg

Liked: Staff & service
Disliked: Property conditions & facilities
Room is noisy. People talked loudly in the hallway at night. In addition, the hotel is next to a railway. I was waken up in the middle of night by a long train passing by. The surrounding area is under construction, it's difficult to find an entry to hotel. The hotel is over-priced!
Stayed 1 night in Mar 2024

8/10 Good

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and very clean facility. Just be sure to get a room on the opposite side from the highway. By the highway is loud, but opposite side is very quiet.
Stayed 1 night in Mar 2024

8/10 Good

Sarah

Location is great for me
Stayed 1 night in Feb 2024

4/10 Poor

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One side of hotel was next to a 4 lane highway. Large trucks gearing down for a stop light. Make sure your room is on another an side.
Stayed 1 night in Feb 2024

10/10 Excellent

Vernon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024

10/10 Excellent

Mady

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Recommend
This hotel was great! Clean, within driving distance to many restaraunts, mini fridge, microwave + Keurig in room, and a great breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Julianna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Brad, Harrisburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only drawback was a train nearby
Stayed 1 night in Dec 2023

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice facility
Stayed 1 night in Dec 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The nicest staff and very helpful. Good breakfast bar.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Could use some renovation and upkeep, but it’s a clean place to sleep.
Stayed 1 night in Nov 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023

4/10 Poor

Edgar

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was nice, but there was a train that came through at 2 a.m. and then there were bugs in my room.
Stayed 1 night in Oct 2023

10/10 Excellent

Owen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 2 nights in Oct 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The. Property was very nice, road work and construction was awful. Need a sign next to Dairy Queen that turn here to get to the property. Confusing.
Stayed 1 night in Oct 2023

10/10 Excellent

Renee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Erika

Stayed 1 night in Sep 2023

4/10 Poor

Carlie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was nice and clean but we had some issues checking in, we along with multiple other parties had to wait in the lobby because none of our rooms were cleaned. During our wait 5-6 cleaning people walked out and stated they were taking a break. After getting in our room we got ready and headed to our concert. When we got back and laid down I honestly don’t think I’ve ever felt a mattress that hard, it could have actually been a piece of concrete under the sheet. The front desk staff was very nice but unless they get new mattresses this was a one and done for us.
Stayed 1 night in Sep 2023

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant
The staff was very pleasant. The room was 1 of the best ive had at any hotels! The bathroom was a little dated but thats just nit picking! Nice hot breakfast, nice place to comeback to after long days and relax!
Stayed 4 nights in Aug 2023

4/10 Poor

Deborahmay

I was not able to go. Itried to cancel with Expedia for 2 days but did but was unable to complete the cancelation. I tried to cancel at the hotel but was told it had to be done through Expedia. Expedia made it difficult to contact the right place.
Stayed 2 nights in Aug 2023

10/10 Excellent

BEN

Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service and property management excellence
Stayed 1 night in Aug 2023

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good Stay
This is a bare bones hotel that has an amazing staff that treats you as if you were the only guests they have. If you are a light sleeper having a room on the highway side can be hard to handle.
Stayed 3 nights in Aug 2023

4/10 Poor

Kim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Edward

Liked: Staff & service
Nice place to stay if visiting UPike or Pikeville
Stayed 1 night in Jul 2023

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great. The only drawback is the road noise in the room on the left side of motel. Will request riverside room next time. Will definitely stay here again.
Stayed 3 nights in Jun 2023

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
I love everyone at the front desk! So kind!
Stayed 2 nights in Jun 2023

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, but VERY POOR signage on how to access property from Route 23.
Stayed 1 night in Jun 2023

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Passing Through on Motorcycle Road Trip
Hotel is older, but nicely remodeled. Room and bed were comfortable and clean, but hotel is right on the highway, so traffic noise made it hard to sleep. Excellent breakfast- wide variety, plenty of fruit. Hotel is within walking distance to a Mexican restaurant, which had great food at a reasonable price. Poor tv program selection. Nice pool.
Stayed 1 night in Jun 2023

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, super friendly, clean, great breakfast and location was nice!
Stayed 1 night in May 2023

10/10 Excellent

Carlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Breakfasts were really good. Bed was comfortable and service was amazing. No complaints.
Stayed 2 nights in May 2023

10/10 Excellent

Sheila

Stayed 1 night in May 2023

2/10 Terrible

Bruce

Stayed 4 nights in May 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very easy stay even got a discount
Stayed 2 nights in May 2023

10/10 Excellent

Erin

Liked: Cleanliness, property conditions & facilities
The staff at the property were so friendly, kind and helpful. Place was clean and breakfast option was a bonus to have as I was out for my son's college graduation so I could get a quick bite in the morning. Thank you so much for everything.
Stayed 2 nights in May 2023

10/10 Excellent

elizabeth

Stayed 2 nights in Apr 2023

2/10 Terrible

Dalton

Stayed 1 night in Apr 2023

6/10 Okay

Cora Beth

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2023

2/10 Terrible

Melody

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Pros: -The air conditioner was cold. -It was spacious. Cons: -It was absolutely filthy! If I had any other options, I wouldn't sleep here! No way I am showering here. -The foundation is falling apart everywhere. -Bathroom door is broken. -The elevator looks like it hasn't been cleaned in a month. -The elevator buttons are filthy and sticky (you have to push thru the sticky the push the button) -There are blood stains in the curtains -There is food (or something) smeared and splattered on the walls and door frames. -Paint scratches and chips everywhere. -Wood chips in the door. -The smell is unpleasant in the common area and in the halls. -Every surface in the bathroom is disgusting. The floor is dirty, the shower head is full of crud and scum. There is thick dust and general dirtiness in the cutout where the "clean" linens are. All corners of the bathroom are dirty and look like they haven't been cleaned in quite some time. This is all I can think of off the top of my head. We will definitely NOT be returning to this hotel. I honestly feel like we should be refunded. I paid for a "suite" and got a cheap motel.
Stayed 1 night in Mar 2023

2/10 Terrible

Carroll

Disliked: Cleanliness, staff & service
Poor management
Stayed 1 night in Mar 2023

6/10 Okay

Kathy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was clean. However, when we arrived at or after the check in time.. our room wasn’t ready. We sat 45 minutes before they offered to switch us rooms. There were a tonnnn of other people who also had to wait for rooms.

2/10 Terrible

Brian

Stayed 1 night in Mar 2023

8/10 Good

Jonah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Destine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Mar 2023