Entire home

Pet-Friendly Stay, Indoor Pool Access, Firepit

Photo gallery for Pet-Friendly Stay, Indoor Pool Access, Firepit

Stunning views and twinkling lights by the water—perfect for a serene getaway! - Pet-Friendly Stay, Indoor Pool Access, Firepit (Pigeon Forge)
This inviting living room is designed for ultimate relaxation. It features a SmartTV for endless movie nights. 🚨 Fireplace is for decorative purposes only. - Pet-Friendly Stay, Indoor Pool Access, Firepit (Pigeon Forge)
A covered picnic area with benches and a stone pathway. - Pet-Friendly Stay, Indoor Pool Access, Firepit (Pigeon Forge)
Adventure awaits just steps from your door in stunning natural beauty! - Pet-Friendly Stay, Indoor Pool Access, Firepit (Pigeon Forge)
An indoor swimming pool with a wooden ceiling, large windows, and a few chairs. - Pet-Friendly Stay, Indoor Pool Access, Firepit (Pigeon Forge)
Located close to Dollywood and Dolly Parton's Stampede Dinner Attraction, Spacious Escape, Sleeps 8・Pool・BBQ Grill・Firepit provides a water park, a firepit and a garden. In-room WiFi and laundry facilities are available to all guests.

Reviews

7.6 out of 10
Good

Entire home

2 bedrooms3 bathrooms

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Air-conditioning
  • Outdoor space
The current price is AU$512
includes taxes & fees
8 Oct - 9 Oct

Add dates for prices

About this property

Pet-Friendly Stay, Indoor Pool Access, Firepit

  • Summary:

    Stay in a comfortable 2-bedroom townhome near Dollywood that sleeps up to 8 guests. Enjoy a year-round indoor community pool, shared grills, firepit, outdoor seating, fully equipped kitchen, Smart TV, high-speed WiFi, and easy access to Pigeon Forge's top attractions, dining, and entertainment.



    The Space:

    Welcome to your Smoky Mountain home base in Pigeon Forge. This two-story townhome is set up for easy group time, relaxed evenings, and simple access to the area’s best-known attractions.





    | ❤️ ❤️ ❤️ Guests Reviews ❤️ ❤️ ❤️ |



    ❛❛ Quiet place, beautiful scenery. We had a good time. ❜❜ (Karina)



    ❛❛ They were all around good to us and if we had any questions they answered fast!!! We had an amazing stay ❜❜ (Hannah)



    ❛❛ We had a large family of 8 and was comfortable with this stay with enough room for everyone (we used the pull out couches). Our boys loved going to the pool. The host was quick to help resolve any issues or concerns. The place is slightly dated, but well worth the value. The location was very convenient to things in town and close to Dollywood. The kitchen lacked a few items I wanted for cooking, but we adjusted. Next time, we'll remember to pack a crock pot as there is not one there. ❜❜ (Amberlee)





    | 💖 💖 💖 What You'll love 💖 💖 💖 |



    ・ Heated indoor community pool, with shared outdoor seating and grills

    ・ Sleeps 8 with 2 bedrooms, 2.5 bathrooms, and a queen sleeper sofa in the living room

    ・ Fully equipped kitchen with dining space for six

    ・ Smart TV with Roku and high-speed WiFi

    ・ Dedicated workspace and in-building washer/dryer

    ・ Pet-friendly stay with private entrance

    ・ About 1 mile from Dollywood and close to Pigeon Forge and Gatlinburg attractions





    ⚠️ You'll be staying at one of our Pinecrest duplex unit.





    LIVING ROOM

    ▷ Comfortable seating with a smart TV for streaming through Roku

    ▷ Decorative fireplace and a bright, open feel for winding down after the day

    ▷ Queen sleeper sofa adds extra sleeping space on the main level





    KITCHEN & DINING

    ▷ Fully equipped kitchen with an electric range and oven, refrigerator, microwave, dishwasher, and freezer

    ▷ Dining table seats six, making it easy to share meals, coffee, or takeout together

    ▷ Coffee maker, toaster, blender, baking sheet, cookware, dishes, silverware, and children’s dinnerware





    2 BEDROOMS, Sleeps 8

    ▷ Primary bedroom with a king bed upstairs

    ▷ Second bedroom with two queen beds upstairs

    ▷ Bed linens, room-darkening shades, and clothing storage provided





    BATHROOMS

    ▷ 2.5 bathrooms total: two full bathrooms and one half bath

    ▷ One bathroom includes a bathtub; another has a shower

    ▷ Hair dryer, hot water, shampoo, body soap, shower gel, and essentials provided





    OUTDOOR SPACE

    ▷ Private backyard area that is fully fenced

    ▷ Patio or balcony with outdoor furniture, outdoor dining, and sun loungers

    ▷ BBQ grill, barbecue utensils, and a fire pit for relaxed evenings outside





    EXTRAS YOU'LL APPRECIATE

    ▷ Self check-in with a smart lock

    ▷ Free parking on premises plus free street parking

    ▷ Air conditioning, heating, ceiling fan, iron, hangers, extra pillows and blankets, and cleaning products

    ▷ Long-term stays allowed





    | ⭐️ ⭐️ ⭐️ Nearby Favorites ⭐️ ⭐️ ⭐️ |

    ▷ Dollywood, about 2.3 miles away for rides, shows, and family fun

    ▷ Pigeon Forge Parkway, about 2.9 miles away by for dining, shopping, and entertainment

    ▷ The Old Mill Square, a historic area with shops and Southern dining, about 1.1 miles away

    ▷ The Island in Pigeon Forge, a popular spot for shops, restaurants, and the Great Smoky Mountain Wheel about 2.5 mile away

    ▷ Great Smoky Mountains National Park, about 11.3 miles away for hiking and scenic drives



    ・ Patriot Park - 1 miles

    ・ Dolly Parton's Stampede - 1.6 miles

    ・ Dollywood's Splash Country - 2.3 miles

    ・ Pigeon Forge Racing Coaster - 2.4 miles

    ・ LeConte Center - 2.6 miles

    ・ Great Smoky Mountain Wheel - 2.6 miles

    ・ Pigeon Forge Factory Outlet Mall - 3.1 miles

    ・ Alcatraz East Crime Museum - 3.2 miles

    ・ Pirates Voyage Dinner & Show - 3.4 miles

    ・ Hollywood Wax Museum - 3.6 miles

    ・ Smoky Mountain Ziplines - 3.6 miles

    ・ Titanic Museum Attraction - 3.9 miles

    ・ WonderWorks - 4.1 miles

    ・ Smoky Mountain Alpine Coaster - 4.9 miles

    ・ Goats on the Roof - 5.9 miles

    ・ Gatlinburg - 7.9 miles

    ・ Ripley's Aquarium of the Smokies - 8 miles

    ・ Anakeesta - 8 miles

    ・ Gatlinburg SkyPark - 8.4 miles

    ・ Ober Mountain - 11.3 miles



    We’d love to host your Smoky Mountain getaway, come settle in and make yourself at home.



    Guest Access:

    As our guest, you'll have full access to the entire property, except for a few areas reserved for house supplies. You can also enjoy fantastic community amenities, including :



    ▷ Indoor pool, deck with outdoor seating, grilling area, and extra parking.



    The Neighborhood:

    Enjoy stunning views and fresh Smoky Mountain air in this charming Pigeon Forge neighborhood. Just 1.5 miles from Dollywood and minutes from the Pigeon Forge Parkway, you’re close to top attractions like The Island, The Old Mill, and popular dinner shows. It’s the perfect base for exploring Gatlinburg, hiking the Great Smoky Mountains, or simply relaxing. 4WD is recommended in snowy months for easy access.



    Getting Around:

    Getting here is a breeze with well-maintained roads that offer scenic views of the Smoky Mountains, making your drive as enjoyable as your stay. The complex sits atop a steep hill, so while access is smooth year-round, we do recommend a 4WD vehicle during the winter months for added ease.



    Other Things to Note:

    | ▼ Important |



    ☑︎ Pinecrest are part of a duplex unit

    ☑︎ Fireplace is decorative only, not for use

    ☑︎ NO Hot Tub: The hot tub at the pool area is not operational, and is not advertised as an amenity.

    ☑︎ We manage a couple of units in this building, all with very similar designs & interior decorations and potentially different orientations (e.g., kitchen on the right instead of the left). The photos on this listing were at one of our listings but you may be booked in another. Not to worry! They are all very much the same.





    | ▼ House Rules & Essentials |



    ☑︎ Must be 25 years or older to book

    ☑︎ Max occupancy is 8 (including children)

    ☑︎ NO smoking, drugs

    ☑︎ NO parties – zero tolerance for damage or disruption.

    ☑︎ Respect the home & neighborhood

    ☑︎ Leave things as you found them – Damages or missing items will be charged.

    ☑︎ Max of 2 pets is allowed

    ☑︎ Pets are welcome with extra $65 fee per stay

    ☑︎ Each unit comes with 1 designated parking spot. There is also a small overflow parking area located in the rear of the neighborhood, just in front of the clubhouse.





    | ▼ Stay Details |



    ☑︎ CHECK IN is at 4:00PM

    ☑︎ CHECK OUT is at 10:00AM

    ☑︎ QUIET HOURS are 10:00PM - 8:00AM





    | ▼ What We Provide |



    ☑︎ Bears are dangerous

    ☑︎ Critters are around! Keep doors & windows closed

    ☑︎ Linens: Sheets, pillowcases, comforters (no extra blankets)

    ☑︎ Starter towels are provided, at least one per guest, bring extras if needed

    ☑︎ Basic supplies: Starter set of TP, paper towels, trash bags, shampoo, conditioner, soap, & laundry detergent (bring more for longer stays)



    Interaction with Guests:

    We give our guests space - but we are available whenever you need us. We are available Monday - Sunday 9 AM - 9 PM via Messenger.

Property amenities

Pool/Spa

  • Communal pool
  • Indoor pool

Internet

  • Available in the house: WiFi

Parking and transport

  • Parking on site

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Microwave
  • Refrigerator
  • Toaster

Dining

  • Dining table

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • 2.5 bathrooms
  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • TV

Outdoor areas

  • Balcony
  • Barbecue grill
  • Firepit
  • Garden

Laundry

  • Laundry facilities
  • Washing machine

Work spaces

  • Office

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Smoke-free property

Services and conveniences

  • Iron/ironing board

Location highlights

  • In the mountains
  • Near a zoo

Things to do

  • Optional golf privileges
  • Water park
  • Fishing nearby
  • Horseback riding nearby
  • Mountain climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • Garden

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Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM

Special check-in instructions

You will receive an email from the host with check-in and check-out instructions
Information provided by the property may be translated using automated translation tools

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome

Events

No events allowed

Smoking

Smoking is not permitted

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation

About the area

Located in Pigeon Forge, this condo is near theme parks and near a water park. Dolly Parton's Stampede Dinner Attraction and Titanic Museum are cultural highlights, and some of the area's popular attractions include Dollywood's Splash Country and Dollywood. Anakeesta and Ripley's Aquarium of the Smokies are not to be missed. Discover the area's water adventures with nearby fishing, or enjoy the great outdoors with horse riding and mountain climbing. Visit our Pigeon Forge travel guide
View more Holiday homes in Pigeon Forge
Map
Pigeon Forge, TN

What's nearby

  • A sign for Patriot Park in the City of Pigeon Forge.
    Patriot Park
    16 min walk - 1.4 km
  • A two-story building with a sign reading "Dixie Stampede." It has a white facade, multiple windows, and a balcony with flower boxes.
    Dolly Parton's Stampede Dinner Attraction
    2 min drive - 1.7 km
  • A Dollywood sign with a red roof and festive decorations.
    Dollywood
    2 min drive - 0.7 km
  • A wooden mill with a large water wheel, surrounded by lush greenery and a small waterfall.
    Old Mill
    2 min drive - 2.1 km
  • Gatlinburg Municipal Golf Course
    11 min walk - 0.9 km

Getting around

  • Alcoa - Knoxville Airport (TYS)
    57 min drive

Restaurants

  • Old Mill Restaurant
    3 min drive
  • The Grist Mill Cinnamon Bread
    5 min drive
  • McDonald's
    4 min drive
  • Old Forge Distillery Moonshine
    3 min drive
  • Golden Corral
    4 min drive

Frequently asked questions

Does Spacious Escape, Sleeps 8・Pool・BBQ Grill・Firepit have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Pet-Friendly Stay, Indoor Pool Access, Firepit?

As of 2 Oct 2026, prices found for a 1-night stay for 2 adults at Pet-Friendly Stay, Indoor Pool Access, Firepit on 8 Oct 2026 start from AU$512, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Spacious Escape, Sleeps 8・Pool・BBQ Grill・Firepit pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Spacious Escape, Sleeps 8・Pool・BBQ Grill・Firepit?

On-site parking is available at the property.

What time is check-in at Spacious Escape, Sleeps 8・Pool・BBQ Grill・Firepit?

Check-in begins at 4:00 PM.

What time is check-out at Spacious Escape, Sleeps 8・Pool・BBQ Grill・Firepit?

Checkout is at 10:00 AM.

Where is Spacious Escape, Sleeps 8・Pool・BBQ Grill・Firepit located?

Situated in the mountains, this condo building is 0.8 mi (1.3 km) from Gatlinburg Municipal Golf Course and within 3 miles (5 km) of LeConte Center at Pigeon Forge and Island at Pigeon Forge. Rocky Top Mountain Coaster and Patriot Park are also within 1 mile (2 km).

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Pet-Friendly Stay, Indoor Pool Access, Firepit Reviews

Reviews

Good

All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
More informationOpens in a new window
Rating 10 - Excellent. 11 out of 25 reviews
Rating 8 - Good. 4 out of 25 reviews
Rating 6 - Okay. 4 out of 25 reviews
Rating 4 - Poor. 4 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

7.6

Cleanliness

9.0

Location

Reviews

Verified review

6/10 Okay

Liked: Check-in, communication
The original condo we had requested was cancelled during our drive to Tennesse due to a maintenance issue, but we were transferred to a different condo without issue. Although the furnishings were updated, and the beds were clean, two of the bathroom sinks were leaking, and one of the doors to the utility closet was missing. The floors didn't feel super clean, the walls were scuffed up, and there were stains on some of the bedroom window curtains. The staff was helpful when contacted and responded in a timely manner. I would give this a three just because the staff was helpful.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, check-in, communication, listing accuracy
Pros: The communication and friendliness of the host! 2.5 bathrooms and 2 bedrooms provided plenty of space for us, and there was ample seating in the living room. The view was beautiful and the setting quiet, also very close to town. Great washer and dryer provided, a glass blender, and things like a grater and measuring cups that you might forget to bring. Lots of towels, and pool towels were provided in one of the bathrooms. There was an issue which we needed maintenance to fix and they came earlier than expected, which was great! Cons: The living room carpet needs to be replaced, so there is a mustiness on the downstairs level. We bought febreeze so that helped during our stay. The walls also need a repaint but that’s just cosmetic. Roaches in the kitchen so be prepared for that. The nonstick cookware had old food on it and was scratched up, so bring your own if you plan to cook.
The back deck view
Quiet back deck seating
Old musty living room/stairs carpet
Dirty cookware
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great location and good stay!
Stayed 3 nights in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, communication, location, listing accuracy
This property is not as described! We received a text from the host stating our unit had a hot tub and gave us specific instructions on how to use it. There was no hot tub in our unit. The time and distance to get to major attractions was not even close to accurate (that was a huge reason we chose this unit since we had 4 kids with us) and definitely not walkable. There were cockroaches and when we texted, we were told the roach treatment had been done which it obviously hadn’t been because we saw roaches of all sizes. They dropped off a can of Raid for fleas and lice late at night and expected us to take care of the problem. The carpet was filthy, no broom or vacuum to try to clean the floor. We went out and bought a broom so we could sweep the crumbs to leave less food for the roaches. The mattresses were very uncomfortable. We also didn’t have access to the pool unless someone was already inside and let us in. The door was locked with no keypad. The keypad for the unit also didn’t work at times even tho we had the text stating the correct code pulled up on our phone. We had a great time at Dollywood but heading back to our unit was not a pleasant way to end the day. Came home early due to the poor conditions. Hate to be a downer but we’ll never stay here again.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
The room was clean. No problems. Just what we needed for a weekend.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Check-in, communication
Disliked: Cleanliness, listing accuracy
Found alive bug in kitchen shower head were very low pool was far away Not allowed to lower the temp below 70 or might have a A/C service bill added to the stay.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy
Property was clean and the location was very convenient to attractions. Communication was easy. Only downside was that the indoor pool was closed during our entire stay. It was one of the main reasons we chose this property. It would have been nice to know that the pool was not open.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy
The check in was very easy and the host replies fast and they were very friendly. Close to everything. The unit itself was an older building, but clean. Some cosmetic things could be updated. I didn’t realize all of the bedrooms were upstairs. The air conditioning wasn’t working good upstairs and it too warm for comfort.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Clean, quiet place for us to stay while spending some time in the Smokys for Christmas! Host was very responsive. Grateful for a full kitchen and washer and dryer. Thanks for the hospitality!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
The place was very clean and nice. The manager was great with communication. The area was close to attractions and easy to access. We will definitely stay again!!
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Very accommodating to our last minute request for early check-in. Place was clean and ready to go. Couldnt have been more pleased.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great location! Host available and easy to work with. Plenty of room.
Stayed 6 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy
Pool wasn't available but was accommodated. We asked for early check in and wasn't allowed but the condos were not busy or even remotely full. Older accommodation but clean and comfortable. Host was great at responding to messages. Appreciate the ease of location as well. I do recommend this host and their accommodations. Thank you
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Clean unit with a great location

Clean rent with great location close to everything.
Stayed 2 nights in May 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, check-in, listing accuracy
Floor was not clean when we came in. House smells funny. Pool does not work. Lied about hot tub and when asked was just told it was on property.
Stayed 4 nights in Mar 2026
Verified review

4/10 Poor

Liked: Check-in, location
Disliked: Listing accuracy
The property was falsely advertised. 4 bedrooms and 4 1/2 baths. We only had 2 bedrooms and 2 1/2 baths. We had 6 adults. The location was excellent, but the condo is outdated and needs a lot of maintenance. Dining area floor was not complete, shower head came out of enclosure, strainer came out of shower causing foot to go in the hole. Two sofa beds, but could only pull out one and all the mattresses were awful. Condo had a musky smell. Contacted host. A small refund was given.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
great communication from the owner. we arrived late at night and he still responded right away. the building is clearly an older building but the unit has been updated and kept clean. conveninent location, as advertised. we enjoyed our stay very much.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Everything was great and the guy doing maintenance was great we asked for a broom so we could sweep the floor and in no time he had it for us. Will be back
Stayed 6 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Time Spent with grandkids!

Centrally located. Clean. Quiet. Lots of room. Just minutes away from all attractions.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Very close to everything! Dollywood is down the road ( less than 1 mile), Walmarts 12 minutes out, mountain coasters, horseback riding, go karts, “The Island” amusement park and arcade, BBQ and local food spots are all within a 5-20 minute drive. Location is PRIME! The condo was great! Nice and quiet! Plenty suitable for 3 adults and 4 kids. Very comfortable and relaxing. Not to mention, we were able to bring our border collie Axel. All of the personnel have been a pleasure to work with as well. Our pool key was missing and they replaced it on the spot. They even asked if we would like an additional box fan to help circulate some of the air upstairs. But we didn’t even open it. It was 90-94 degrees outside and it was very comfortable inside with the just the central A/C set at 70.Overall, this was awesome! Definitely worth the visit!
Stayed 8 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family vacation

My husband and myself stayed 5 nights with our 2 dachshunds and 4 teens. The location was great close to everything and easy to get to it got a little hot in the evenings and want something was said to management. They promptly brought an upstairs window unit for us to use within the same .The location was great close to everything and easy to get to it got a little hot in the evenings and want something was said to management. They promptly brought an upstairs window unit for us to use within the same day. They only recommendations that we would have would be updating some of the appliances and fixtures in the home. I would prefer chairs rather than benches at the dining room table and there needed to be more kitchen supplies, such as dish, rags, and oven mitts. The pool was nice, but not heated so it was very cold and not many were using it. Management was great and checked it n several times to see if we needed anything and even recommended some of their favorite spots. Would definitely recommend
Stayed 5 nights in Jun 2025
Verified review

4/10 Poor

Liked: Check-in, communication, location
Disliked: Cleanliness
The positives- location and communication. Townhouse was tucked away from the main scene of Pigeon Forge, in a quiet complex, and conveniently located close to the parks. The property manager was responsive to messages. The negatives- The first thing we noticed was the smell of dog and old smoke. As we settled in, we noticed spiders in a few corners, the stairs had not been vacuumed, dust bunnies behind the door, underneath the beds were very dusty, toothpaste on a bathroom cabinet, and pink mold on the shower curtain. Kitchen walls were splattered with food and a few dead gnats. One of the most glaring areas of dirt was the coating of dust on the downstairs HVAC vents and the dirt/mold on the downstairs bathroom vent, dirt that has happened over time and not just between cleanings. It was also VERY evident that the bag of extra linens had been used and not switched out, the pillows and extra blankets smelled strongly of dog. The mattresses in both rooms were quite springy, sunk towards the middle, and squeaked with almost all movements. At one point, an outlet that had been used came out from the wall- a huge safety issue. We also had nightly ant invasion. The property manager sent the cleaners out to re-clean, hovever, aside from replacing the linen bag and vacuuming of the stairs, the remaining issues were not addressed. He offered a third attempt. Although the some furniture in this property were recently updated, the unit needs some TLC and a DEEP CLEANING.
Stayed 5 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, communication, listing accuracy
We were very disappointed in the state of this rental property when we arrived. The cleanliness of the unit was subpar at best, foot grime in the showers, hair in the sink, dust balls on the floor, the walls had multiple stains (boogers?) and several sheets had red stains (blood?). Exposed nails, missing baseboards, 2-3 inch gaps between the floor and wall. We have several dozen photos and videos of the issues we found. Most concerning was the downstairs electrical outlet that was hanging out of the wall in the living room area (TV cables were run to this outlet). It actually sparked when we pulled the TV plug out as a safety precaution. Needless to say, we were unable to watch that TV. Upstairs TV was apparently too far from the Wi-Fi router - we had to burn through ourcellular Hotspot just to watch TV. Within an hour of arrival, we sent texts and had a call with the customer service contact - they specifically said they didn't have 'authority' to dispatch an electrician and that someone would reach out to us the next day. We never received a call or text about the outlet/electrical issue. We tried to find another location but found none immediately available. The atrocious level of uncleanliness aside, the lack of attention to the electrical issue was a huge liability red flag.We are extremely disappointed with the state of the unit and lack of concern for guest safety. Our family vacation was extremely stressful due to this issue. Such a disappointing experience!
Stayed 3 nights in Sep 2025
Verified review

4/10 Poor

Liked: Check-in, communication
Disliked: Cleanliness
There were roaches! When we got there, we saw two roaches so we bought some spray. After spraying the downstairs, more roaches started coming out. After the first night, we discovered roaches in some of the beds. We left the unit and rented a hotel. We only stayed the first night of our 5 night reservation. We will not be coming back.
Stayed 5 nights in Jun 2026