Cleanliness was a problem. I communicated numerous times. Even sent pictures and a video which I could see was sent but was told was never received, so I was given another way to send and tried that numerous times also with no luck. Between the bugs throughout the house and the flooring being so dirty along with the back deck not being cleaned at all. There were other issues that were addressed rather quickly. Needing blankets, pot holders and a coffee maker glass. Which the owner took care of right away. We enjoyed the area. However, as I stated, the bugs and the cleanliness were issues. We really liked the area and felt safe in the area and the place is nicely laid out. Cleaning crew is letting you down!