Ellen was very kind and communicative. The place is clean, with many personal touches to make you feel at home. The kitchen is well stocked with a large variety of cooking tools for whatever you might feel like making. The home is spacious, well kept, and very dog friendly. It's so rare to find a handicap accessable rental, especially in the mountains and although I did not personally need those features, I am happy they are present so all vacationers feel welcome and included. It is a bonus that the home is located in the heart of Pigeon Forge, but we were happy to stay at the home for all of its amenities, regardless of location. That said, you can see the parkway from the property, but you're far enough from the action for it to still be quiet and relaxing. We had a great stay!