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Reviews of Road Lodge Pietermaritzburg

3 out of 5
Road Lodge Pietermaritzburg
Cnr. Hesketh Drive and New England Rd, Pietermaritzburg, KwaZulu-Natal

Reviews

8.4

Very good

Rating 10 - Excellent. 148 out of 352 reviews" "
Rating 8 - Good. 127 out of 352 reviews" "
Rating 6 - Okay. 53 out of 352 reviews" "
Rating 4 - Poor. 15 out of 352 reviews" "
Rating 2 - Terrible. 9 out of 352 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ntethelelo

Travelled with family
Disliked: Staff & service, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Surandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was ok, for sleep over
Stayed 5 nights in Jan 2024

6/10 Okay

Darryll

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Zipho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was terrible, limited options. Does not cater for everyone
Stayed 1 night in Jan 2024

10/10 Excellent

Dilraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the lodge was wonderful. Access to the property is such that we feel safe together with our belongings. The staff are very friendly and helpful.
Stayed 1 night in Dec 2023

6/10 Okay

Salvatore

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Unfortunately for three days I was without air conditioning due to power failure
Stayed 5 nights in Dec 2023

10/10 Excellent

Xolile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Dec 2023

10/10 Excellent

Nkosinathi

Stayed 1 night in Oct 2023

10/10 Excellent

Samukelisiwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing the place was so clean neat and tidy
Stayed 1 night in Dec 2023

10/10 Excellent

Phumelele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness
The rooms was really clean which I loved
Stayed 2 nights in Dec 2023
Response from Sim on 11 Dec 2023
Good MorningThank you very much for your feedback, hope you come back again

8/10 Good

Sneha

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Max

Still waiting for a reply on been overcharged
Stayed 2 nights in Nov 2023
Response from Sim on 4 Dec 2023
Good day MaxKinldy clearify on being overcharged as the booking was made and paid through Expedia

8/10 Good

CHRISTOFFEL

Stayed 2 nights in Nov 2023

10/10 Excellent

Dorcas

Stayed 1 night in Nov 2023

10/10 Excellent

Bronwyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Request for early check in was met with kindness as had just arrived on a flight from JNB and exhausted from the heat ... guest service
Stayed 1 night in Nov 2023

10/10 Excellent

Thobile

Stayed 1 night in Nov 2023

10/10 Excellent

Siyanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Samukelisiwe

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Leresce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Brendon

Stayed 1 night in Oct 2023

10/10 Excellent

Tommy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Mzamo

Disliked: Staff & service
It was disappointing more especially with the fact that we intended to have a dinner in the lodge but the circumstances didn't allow us. We were told that the food was prepared for the group that was booked there...for us, this implied that we were less important than the group that was booked-in that same day. Then we opted to order from the Menu by contacting the reception, we were then told that we must come to the reception to order...for me this defeat ed the purpose of being in a Hotel/Lodge environment where you want to rest and relax. We ended up going somewhere else to get something to eat... Please forgive me for my ignorance if this is how your lodge operates...maybe we should have done a bit of a research...but it was a very disappointing night for us. we ended up leaving the Lodge at around 23h00 and went back home because we didn't see the need to remain there.
Stayed 1 night in Oct 2023

8/10 Good

Isaac

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfull,i think you need to start changing those aircons especially after the fire 🔥
Stayed 6 nights in Sep 2023

10/10 Excellent

Tim

Stayed 1 night in Sep 2023

6/10 Okay

ZA Travel Solutions

Stayed 1 night in Sep 2023

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
The security personnel are very rude
Stayed 1 night in Sep 2023

10/10 Excellent

Tim

Stayed 1 night in Sep 2023

10/10 Excellent

Bobawo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 2 nights in Sep 2023

6/10 Okay

Mutsharini

Stayed 2 nights in Aug 2023

10/10 Excellent

Yanandkumar

Stayed 2 nights in Jul 2023

6/10 Okay

Patrick

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Kerrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in Jul 2023

8/10 Good

Mumtaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Jul 2023

10/10 Excellent

Bashir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
PMB Rd Lodge
No heater comes on with generator during Loadshedding - it’s the middle of winter
Stayed 1 night in Jul 2023

10/10 Excellent

Tshepo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Ernest

Stayed 1 night in Jun 2023

8/10 Good

Esther

Stayed 2 nights in Jun 2023

10/10 Excellent

Sthembiso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was wonderful
Stayed 2 nights in Jun 2023

6/10 Okay

Vincent

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sinazo on 15 June 2023
Good day - Thank you kindly for taking the time to complete a review on your stay. We are not pleased that we did not meet your expectations. We hope to WOW you with our service during your next stay

6/10 Okay

Malibongwe

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Sinazo on 15 June 2023
Good day - Thank you kindly for taking the time to complete a review on your stay. We are not pleased that we did not meet your expectations. We hope to WOW you with our service during your next stay

8/10 Good

Magda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Sinazo on 15 June 2023
Thank you for taking the time to complete your post stay review. We are pleased that you rated us relatively highly, we hope you thoroughly enjoyed your stay. We look forward to accommodating you on your next stay.

8/10 Good

JP Msomi

Stayed 1 night in May 2023
Response from Sinazo on 15 June 2023
Thank you for taking the time to complete your post stay review. We are pleased that you rated us relatively highly, we hope you thoroughly enjoyed your stay. We look forward to accommodating you on your next stay.

6/10 Okay

Sarah

Stayed 1 night in May 2023
Response from Sinazo on 15 June 2023
Good day - Thank you kindly for taking the time to complete a review on your stay. We are not pleased that we did not meet your expectations. We hope to WOW you with our service during your next stay

10/10 Excellent

Cliff

Stayed 1 night in May 2023
Response from Sinazo on 16 May 2023
Good Evening. Thank you kindly for rating us so highly. We are pleased that you enjoyed your stayKind regards

10/10 Excellent

Roy

Stayed 1 night in May 2023
Response from Sinazo on 16 May 2023
Good Evening. Thank you kindly for rating us so highly. We are pleased that you enjoyed your stayKind regards

6/10 Okay

Reza

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
No Fresh clean sheets and pillow covers
We are very happy with the road lodge except the sheets were not clearly not washed or changed. We were itching the whole night and had dust mites type of bites. You could smell the previous person that stayed there on the pillow case. The rest of of the stay was very good as usual.
Stayed 1 night in May 2023
Response from Sinazo on 16 May 2023
Dear Reza. I am extremely dissapointed that you did not enjoy your stay with us. We take pride in the Tip top and Clean rooms that we provide to our guests. I am extremely sorry that we did not live up to this expectation, even though we take the proper housekeeping measures to ensure that all procedures are followed and executed. I have relayed this feedback to our housekeeping supervisor and have ensured that all procedures are followed. I hope you will allow us the opportunity in future to turn your negative experience into a positive one and visit us again.

6/10 Okay

Michael

Stayed 1 night in Apr 2023
Response from Sinazo on 16 May 2023
Good Day Michael. Thank you for taking the time to rate your stay at the property. We are dissapointed that we did not WOW you during your visit. I hope you will afford us the opportunity to WOW you with our hotel and service in the futureKind Regards

6/10 Okay

M C

Disliked: Property conditions & facilities
The Lodge was good , room was clean, the staff not so friendly, did not advise that while i was waiting for check In, to sit in the foyer , the coffee machine was not pointed out , the vendor machine did not accept certain notes, had to buy coke from the reception desk. The noise from the other guests was terrible, doors making noises, people talking loud till early hours of the ,morning,It was a Thursday night so i dont understand why this could not be controlled by your staff, we did not have a peaceful night at all...No Laundry bag was issued , had to request..
Stayed 1 night in Apr 2023
Response from Sinazo on 26 Apr 2023
Dear Guest Thank you for taking the time to review your stay at the hotel. My sincere apologies with regards to the few things that you found unpleasant during your stay. I will ensure that the staff engages with the guests better in the future. We unfortunately do not place laundry bags in the rooms, these are available on request. In the future, if you are finding people are too loud and are affecting your rest, please contact reception in order for us to send security to come intervene. Once again thank you kindly for providing us with valuable feedback.