Front of property
Check availability

Reviews of Okay Palace Hotel

3.5 out of 5
Okay Palace Hotel
#42, Street 19z, Khan Daun Penh, Phnom Penh, Kandal

Reviews

8.2

Very good

Rating 10 - Excellent. 21 out of 58 reviews" "
Rating 8 - Good. 26 out of 58 reviews" "
Rating 6 - Okay. 7 out of 58 reviews" "
Rating 4 - Poor. 3 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Morene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Michael

Disliked: Cleanliness, staff & service
Booked in for 1 night asked stay another night told was ok next day told to go to another hotel not pleased
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin, Peterborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, in a creative arts are. A unique type of building, quite comfortable
Stayed 6 nights in Jan 2024

2/10 Terrible

Colette

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When i booked i requested airport pick-up which they offer, and early check in, same info box on expedia. 48 hours in advance which is double what they request.. no response, so i sent a note reminding them via expedia. After 43 hours of travel, alone and with 3 bags they weren't there. I spent an hour looking for my sign while being surrounded by everyone asking to take me there. So i picked a van, he huddled with about a dozen guys and a tuk tuk took me. He insisted i get a phone sim right away, though i said no many times.5 minutes only. Hell ensued while i was yelled at by a shop owner demanding $, and other weird behavior. I just wanted to go to the hotel. When i finally got there they were aware of my early check in and i inquired about the shuttle. A very rude man just blew off the receptionist with no explanation. She said he didn't feel like it. But the early check in was ready and she knew about the shuttle request. A really bad and stressful start for no good reason. If you must stay here stay at the okay boutique around the corner. Nice staff and food. The alleyway is filled with tuk tuk drivers that will badger you incessantly so be prepared. No isn3enough.
Stayed 10 nights in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entering the lobby to the room was very beautiful! My stay was quite prefect.
Stayed 17 nights in Dec 2023

8/10 Good

BL Consulting

Stayed 2 nights in Oct 2023

10/10 Excellent

PADMAKAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Great view from the balcony. Very good staff, excellent breakfast spread. The hotel is run very professionally, at least once a day you will get a call from reception checking on everything. Kudos to the staff.
Stayed 1 night in Sep 2023

6/10 Okay

HeeDong, Odessa

Disliked: Amenities
Better stay next hotel
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, spacious room, lovely rooftop
Stayed 4 nights in Dec 2019
Response from Vichet on 28 Jan 2020
Dear Sir / Madam, Greeting From Okay Boutique Hotel. We would like to say thank you for staying with us, we know frankly that there are other options to choose from when staying at Phnom Penh. In face your chosen Okay Boutique Hotel is a great honor. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team

10/10 Excellent

hanspeter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very nice interior. Great staff
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Manaement team on 27 Oct 2019
note with you action, we would thanks for your staying with us. We hope to hear and see you again. Regards

4/10 Poor

Estha

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from management on 27 Oct 2019
Dear Value client, We would appreciated for your action and review us. we hope to hear and see you next time. Regards,

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Management on 27 Oct 2019
Dear Value client, We would appreciated for your action and review us. we hope to hear and see you next time. Regards,

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from management on 27 Oct 2019
Dear Value client, We would appreciated for your action and review us. we hope to hear and see you next time. Regards,

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2019
Response from management team on 27 Oct 2019
Dear Value client, We would appreciated for your action and review us. we hope to hear and see you next time. Regards,

8/10 Good

Francoise

Liked: Cleanliness, room comfort
Average reception.No one helped with luggage or show me the room. ( 20 pm) Main room/ lobby in total darkness. Was told on arrival: no breakfast tomorrow as facility closed( had to go round the corner to sister hotel. Room by the lift so quite noisy ( loud speaking by local/staff?) all the time. Bed was comfy & room clean. Lack of curtains on balcony doors so very bright light very early morning. Breakfast was very plain.
Stayed 3 nights in Aug 2019
Response from Management Team on 27 Oct 2019
Dear Value client, We thanks for your review, we're please delighted to hear from your comments, we will take action in order to an improve to be standard according, however, we hope to see you again next future on. We look forward to hear and see you soon. Regards

10/10 Excellent

P e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from sam on 2 Aug 2019
Well received and note

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a good location, walkable distance to food/markets etc. The room was lovely and clean. The staff whilst friendly did not speak English very well which made it a little hard to communicate and ask for recommendations
Stayed 2 nights in May 2019

10/10 Excellent

Dan

Liked: Staff & service, amenities, property conditions & facilities
Location is great. Close to river front, royal palace and night market. Room is clean, air container works great which is very important since Cambodia is really hot in May. The included breakfast is great, with partially different menu everyday. Staff are friendly and willing to help.
Stayed 3 nights in May 2019

8/10 Good

Jami, Thailand

Liked: Cleanliness, amenities, property conditions & facilities
Spaious room with good air-con, which is much needed Close to riverwalk. It also has pool. It had a breakfast buffet, but the food was not very good.
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice
Great hotel
Stayed 1 night in Apr 2019

10/10 Excellent

DON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel; Nice location;
This was my second stay at this hotel. It is in a good location. The hotel features were as advertised. The wifi was excellent.
Stayed 5 nights in Apr 2019

8/10 Good

DON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay in a nice hotel
I liked the Okay Palace Hotel and therefore will stay again next week when back in PP. Located in a quiet little Cul de Sac everything about this property was as advertised. One insider's tip - the hotel has a backup generator (a regular necessity in PP) which can be heard from lower floors when it kicks in. Go for a higher floor to avoid this noise. Otherwise a great stay in a nice hotel!
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very great for staying, comfortably convenient safe, quiet bigger rooms
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sister hotel to Okay Boutique hotel just around the corner. This property hasn't been open for long so everything is in good condition. Rooms are spacious and huge beds made from wood. (maybe too big that they take up a lot of space). Staff are efficient and helpful. Location near Royal Palace is great and central with good restaurants within 5 minutes walk. If you can, book a room on high floor for better views. They offer a free River cruise for sunset. It was fun but note that you need to pay $1 for transport to boat. My only issue was that on our first night we were put in a miserable room next to the lobby toilets in their sister hotel because our booked room "had a smell". Not a great start to our stay but eventually we were offered some compensation for the mix up.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional architecture, lovely staff, clean and tidy, cheap mini bar- $1.50 beers, water and coke also cheap. Great find!
Stayed 1 night in Apr 2019

8/10 Good

Emy

Liked: Staff & service, amenities
There were ants on the bed! The location was nice and silent so that was convenient
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I like the room it’s roomier and the bathroom is nice and clean and the breakfast was good.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, they don't change menue , other things everything is OK.
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect for walking to palace and museum, quiet. Their free light cruise is a must but bring mosquito repellant. Breakfast isnt anything special, i found the omelette the best option. The wood carvings everywhere are extravagant and quite beautiful but sometimes a bit much.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool inside the bar. Not a Swim Up To. But all good. Only month or so old. Happy Hour at the pool will be better when more guests filling the place.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
full of a very elegant wooden craft work,cleaned, breakfast was so varieties and decent, except location was hidden,no visible sigh from the entrance and to the hotel itself.Thus made it difficult to located .
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The okay palace hotel is very great for me to stay very comfortable convenience to royal palace
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Khmer carvings and good location. Walk to riverside and royal palace
Stayed 2 nights in Apr 2019

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than Okay
Have stayed at Okay Boutique a few times and that was a great hotel. Came across Okay Palace whilst searching, and the price was good so gave it a try. Its like a miniature version of Okay Boutique, but the rooms are still big and spacious. Great little swimming pool up top, and good selection for breakfast. The staff are obviously still learning the ropes, it being a new hotel, but they were very pleasant. Will definitely stay again
Stayed 1 night in Apr 2019

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel. Average service. Not a safe area.
The rooms were nice and the views from the rooftop bar and pool area were incredible. Getting locked out of my room after breakfast was inconvenient. Having my phone stolen by a pickpocket in the area kinda ruined my stay. Be careful in this area if you stay here. There are a lot of shady people on the street where the hotel is located.
Stayed 1 night in Apr 2019

10/10 Excellent

Bala Ravi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb and true value for money.
Stayed 1 night in Mar 2019

10/10 Excellent

Traveler

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms did not have soap dishes... Soap dishes should be added.
Stayed 3 nights in Feb 2019
Response from Okay Palace on 22 Feb 2019
Dear Valued clients, Thanks for your comment, we're pleased to share this to team to make more improvement our service, Hope to see you again next booking. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Only been open a couple of weeks, and it shows a little bit. Very pleasant staff.
Stayed 7 nights in Jan 2019
Response from Okay Palace Team on 15 Feb 2019
Dear Valued clients, Very appreciated for first review, we are all thanks for your time to staying with us new opening, hope to see you again next future, Please feel free to contact us any time if you're in Cambodia.

6/10 Okay

Miki

Liked: Cleanliness
Disliked: Property conditions & facilities
仕事で滞在しました。部屋は清潔で、バルコニーから見る街の夜景は美しかったです。コストパフォーマンスのいいホテルだとは思います。朝食は隣のホテルに移動しなければならないらしく、利用しませんでした。シャワーはお湯が出ません。洗面台の水は、茶色く濁っている時がありましたので注意が必要です。Receptionに、お湯が出ないことを伝えたら、苦笑いしただけで残念でした。
Stayed 9 nights in Feb 2024

8/10 Good

Aurelie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Une ventilation ne fonctionnait pas dommage...
Stayed 2 nights in Feb 2024

4/10 Poor

HWOON YONG

Business traveller
Liked: Room comfort
Disliked: Staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Franziska

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Torbjörn

Travelled with family
Liked: Cleanliness, room comfort
Okay Palace Hotel
Its OK hotel for the price you pay with a great location. Large and clean room for four person. Breakfast was ok but not more then that. Used their laundry service and it wasn´t any good experience. Some of our clothes were still dirty after cleaning and they still charged us.
Stayed 3 nights in Dec 2019
Response from Vichet on 28 Jan 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. it is very helpful and we apologize for any inconvenience during your stayed. We will check with our front desk and confirm with the laundry company to avoid this problem happened again. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lage gut. Internet top. Dusche top. Restaurant miserabel. Lässt sich aber vermeiden. Lichtschalter in 3-er Zimmer mittig hinter dem nicht verrückbaren Bett. Keine Möglichkeit ohne aufzustehen irgendeine Lichtquelle zu aktivieren. Swimmingpool am Dach ist eher eine größere Badewanne.
Stayed 1 night in Oct 2019
Response from Management team on 27 Oct 2019
Dear Value client, Thanks for your experience with us, everything we will make an improvement according and hope to see you next booking. We look forward to hear and see you soon. Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
What you need to know...
Good location. Cheap price. Great reception staff. Towels and sheets should be changed, they were used and washed too many times. Now the reason why I will not stay there again. The hotel is at the end of a small deadend street and everytime you go out and come back in, half a dozen of hotel’s tuk drivers aggressively offer their service, of course at 2 or 3 times regular metered taxi prices... I use PassApp in PP so I declined, one of them called me « mean » in Khmer. That made my girlfriend and I feel uncomfortable... and we felt uneasy to call a tuk tuk with the App to pick us up. Never again.
Stayed 5 nights in Aug 2019
Response from Management team on 27 Oct 2019
Dear Valued client, A very appreciated for your wonderful review and spend time to stay with us, we are pleased to make its changed and improve according in order to be better and better. We look for to hearing and seeing you next future again soon. Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
l'emplacement de l'hotel, ses service, son petit dej
Stayed 12 nights in May 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019